Location: Tampa, FL
assistance: No Visa : Only US citizens and Greencard holders Job Summary The ITAES ITSM Tools Senior Service Now Developer will be responsible for development and support of the Service Now implementation covering Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Mgmt.
and System Integrations. Responsibilities in Service Now Technology and Architecture includes Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices Translates requirements into functional and technical requirements Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, EM, Knowledge, Demand and Release
Management modules within Service Now platform and integrations with external systems Implement technology specific best practices and standards Review and refine designs for usability, review testing scenarios and refine test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results Support and coordinate scheduling and execution of releases, product upgrades, modern technology deployments Evaluation new features and produce comprehensive analysis and recommendations and must be able to upskill to new features introduced with new releases Provide 2nd/3rd level Service Now support, resolve incidents, Process Management and Project Coordination
Assists in development of project estimates, contributes to defining project timelines, project plans and milestones Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs, code, and test plans and results Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills documentation Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.
Effective communication skills, both written and verbal, with the ability to describe technical solutions in business terms Experience with leading geographically separated customers and onshore/offshore teams Minimum Skills At least 4 yrs.
of working experience with Service Now At least 3 yrs. of experience with Java Script, HTML, Angular JS, REST APIs Familiar with SDLC and Agile methodologies Certifications Includes o Service Now System Administrator Professional Experience 8+ Years of experience in Service Now technologies Excellent understanding of Service platform architecture, releases, and best practices Service Now Discovery, EM, GRC, Flow designer, Integration hub, ATFs Service Now Platform/Scripting/APIs/Service Portal/Applications experience Familiarity with Unix, Linux, Shell Scripting Practical experience with agile methodologies/tools o ITIL o Service Now Application Developer o One of the Service Now Implementation Specialist (CIS) ITSM, Discovery, GRC
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
