Location: Lafayette, LA
Company: First Horizon National
across the southern U. S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.
S. Bank. Summary The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank (FH) employees who rely on technology to be the best at serving our customers. Technicians will perform the essential tasks listed below: Provide support for technology issues, including personal computers,
printers and multi-function devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc. Provide accurate and complete description of the issue, inquiry or request in a call record or incident management tracking application. Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented
solutions as required. Determine when field support is necessary and dispatch appropriate vendors.
Contribute to internal knowledge base, according to normal support triage, research and documentation. Level 1 technicians escalate issues as necessary to Level 2 technicians. Job Requirements (Knowledge, Skills and Abilities): Good foundation of technical knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required. Other areas of knowledge such as networking, database, server/client relationships is a plus. Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and other IT team members and vendor partners Experience working in an inbound help desk environment to include knowledge of responsibilities, processes and procedures.
Excellent verbal and written communications skills Excellent interpersonal and professional interaction skills Self-motivated and directed, capable of independent decision making and prioritization of tasks Knowledge of CA Service Desk Manager a plus Minimum of 1 year in a similar job function required Degree in IT related field or technical certifications a plus Environment: Work is performed in an office environment Travel is rare but may be required as needed (less than 10%) After hours availability required as needed for all helpdesk staff Saturday work shift required for all staff on rotation basis Hours : The TAC Level 1 technician positions are full time positions working an 8 hour shift, 40 hours/week, Monday thru Friday, and Saturday rotation averaging once per month.
Occasional overtime as required. Benefit Highlights Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More -- /First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook -- /First Horizon Bank Twitter -- /First Horizon Bnk Linked In -- /company/first-horizon-bank Instagram -- /first_horizon You Tube -- /channel/UCEVs5OMj-b0H9Dr5Q209_-Q Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)PDN-9ad5c99b-3ec3-46f0-814c-7368fdd62bdb
face today, and position them for success tomorrow. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries.
We are also engaged by the attorneys, financial professionals, bankers and investors who serve these clients. Our reach extends globally, with offices in the United Kingdom, Israel, India, the Cayman Islands, Singapore, and Ireland. The Consulting Manager - IT Project Management is responsible for planning and management of small to mid-size, multi-faceted
Agile projects and/or multiple small projects simultaneously in support of the Firm's strategic plan and initiatives. The position will work with clients and project leadership on the development, execution, and tracking of Agile application development and business intelligence projects.
This position provides or manages a team that provides business analysis, requirements definition, and software testing support to client facing projects. QUALIFICATIONS: Bachelor's degree in Business, Computer Science, Information Systems and Decision Sciences, or a related field is required. 4+ years of relevant experience may substitute for education requirement. Relevant certifications are preferred:
Project Management Institute's (PMI) Project Management Professional (PMP) certification Other related professional certifications (Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Certified SAFe Scrum Master (SSM), Advanced Project Manager Certification (APMC), etc.
5+ years of direct experience in Agile project management or consulting is required. Experience with Agile application delivery processes, system development life cycle, business backssments, and programs such as JIRA, Confluence, Asana, Zephyr, Test Rail, Trello, Basecamp, TFS, Azure Dev Ops is preferred. 2+ years of experience in a project leadership or supervisory role is required.
Proficiency of Scrum or other Agile methodologies. Must have an in-depth understanding of Agile, its values and principles, including backlog grooming, release and sprint planning, Agile status reporting, and more. Must be experienced in Quality Assurance and Quality Control processes. Must be able to effectively manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames. Ability to work in both Agile and Waterfall methodologies. Must be able to lead, build, and manage effective teams for small, medium, and large scale projects.
Must be able to work in a dynamic, fast-paced, innovative, and continuously changing environment. Must have excellent interpersonal, written and verbal communication skills in business and technical environments and within a diverse group of individuals. Must possess a high degree of professionalism including the ability to maintain high levels of confidentiality. Must be technically proficient with the capability of performing at an intermediate or advanced level with respect to the Microsoft Office Suite of products, specifically Excel, Word and Outlook. RESPONSIBILITIES: Leads, directs and manages projects and multi-disciplinary tasks within scope of program or project to support Agile teams.
Performs backssments of business needs and assists developers to translate these needs into project requirements. Tracks and confirms business system development and implementation efforts. Creates and distributes regular reports on project progress, blockers, milestones, and resource needs. Helps identify and clear impediments for Agile teams. Communicates effectively and consistently with all project stakeholders. Promotes transparency at all times regarding project status, issues and risks to stakeholders.
Serves as one of the Firm's primary contacts with clients. Serves as a liaison between technical and non-technical departments. Ensures internal customers are kept informed of development issues. Identifies resources needed and assigning individual responsibilities within a project. Works with other leadership to define project scope and deliver a detailed plan for a successful outcome based on project objectives. Estimates effort and resources required for responsibilities and ensures all are prioritized effectively and delivered on time. Ensures project documents and plans are complete, current, and stored appropriately.
Attends process improvement meetings to; identify people, process and technology improvements to be made improve team and project performance. Builds and maintains trusted relationships with diverse group of clients, team members, managers, and subject matter experts. Participates in the development and implementation of structured testing concepts, methodologies, and manual testing support tools. Ensures compliance with applicable policies and procedures, laws and regulations, and keeps current on compliance-related areas.
Prepares deliverables/reports for review by the Associate Director that include any noted issues, trends and other micro/macro level risks identified through the execution of projects activities. Performs and/or oversees functionality testing of new applications and existing software enhancements to ensure they meet business requirements through performing end to end business scenario tests. Performs and/or oversees regression testing of new applications and existing software enhancements to identify any possible impacts caused by changes. Verifies and traces evidence of reproduction of any reported faults in existing software.
Manages the team through all phases of a project including strategic planning, work planning, mobilization, execution, and closeout consistent with established program delivery processes to meet the scope, schedule, budget and other contract requirements. Ongoing mentoring of team, performing backssment and completion of performance appraisals, promotion recommendations, on-the-job training, and professional development. Participates in Firm recruiting activities. Complies with the professional and Firm requirements (e. g. employee handbook requirements, time entry procedures), quality control document requirement, confidentiality requirements related to client, proposal, personnel, and job related information.
Attends and actively engages in training sessions and/or meetings as required. Maintains the required CPE for firm and licensing standards. Other Duties: Provides courteous and prompt service to all internal and external parties. Prioritizes and addresses requests and assignments in a professional and cooperative manner. Identifies opportunities and recommends methods to improve service, and work processes. Assists in the implementation of quality improvement initiatives.
May assist co-workers in the completion of tasks and assignments to ensure continuity of service and demonstrating team work skills. Actively supports teamwork throughout the organization. Perform other services as assigned. Other Considerations: May periodically travel and work from different company locations. May be required to work overtime, and/or on weekends as needed. Must arrive at Eisner Amper offices or client locations in a timely manner and be ready to perform job responsibilities. Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully with or without reasonable accommodations.
The work environment is considered to be that of a typical business/office operation. The noise level in the work environment is usually moderate. BENEFITS: Medical, dental, vision, life, and disability insurance 401(k) Retirement Plan Flexible Spending & Health Savings Account Paid holidays, vacation, and sick time Employee assistance program and other firm benefits. Join our team of professionals and take a firm step forward in your career.
With an established mentor program and defined career paths for a range of specialties and skill sets, Eisner Amper is a place where professionals of all experience levels thrive. Our Lifelong Learning program, combined with technical training opportunities for staff, ensure that this is a place where our employees can grow - and with a rich office culture and a strong commitment to work/life balance, Eisner Amper is a place where you'll be happy to do so. To be considered for employment, visit www. careers. , complete an employment application and Explore Your Next Opportunity with Eisner Amper.
Eisner Amper is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability or protected veteran status. Other details Job Family Manager Pay Type Salary Share this job: For more details: jobs-search. org/finance_lafayette-c433264/it-project-manager-lafayette-lafayette_i1970252886
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