Location: Silver Spring, MD
Company: Atlantech Online
If so, keep on reading! This customer service position in tech support earns a competitive starting salary of $42,000. We provide robust benefits and perks , including medical, dental, vision, mileage reimbursement, paid parking, generous paid vacation time, and sick leave.
If this sounds like the right tech support opportunity in telecommunications for you, apply today! ABOUT ATLANTECH ONLINE, INC. We are a public utility that provides fiber, telephone, and data center services to multiple businesses and government organizations. Since our beginnings in 1995, we have become one of the most reputable and reliable Internet service providers in the Washington DC metro area. We are determined
to remain at the forefront of all of our customers' current and future needs. They value our excellent customer service as well as our tailored and results-driven solutions.
We work hard so that our clients can focus on developing their businesses, rather than dealing with technology issues. Our employees enjoy a technology-focused and collaborative culture in a comfortable business-casual environment. All viewpoints and ideas are valued! We also offer our employees great benefits, advancement opportunities, and continual support. A DAY IN THE LIFE OF A SUPPORT TECHNICIAN As a tech support professional, you are the first response to important issues affecting our customer's services and
critical to maintaining the success of our company. You provide technical support to end-user customers by phone and email to investigate as well as troubleshoot a variety of connectivity and voice service issues.
This is all accomplished while you also monitor the uptime of critical infrastructure and customer networks. Due to your exceptional organizational skills, you have no problem handling the steady amount of tech support tickets you receive on a daily basis. With great attention to detail, you ensure that all proper policies and procedures are followed. It brings you great satisfaction to do a good job while helping others, and this is why you excel in this role!
QUALIFICATIONS OF A SUPPORT TECHNICIAN 2+ years of networking experience Experience with troubleshooting wide area and local area network connectivity as well as administering VLANs Experience with Juniper and Cisco routing and switching equipment Ability to spot patterns in support issues quickly when investigating outages Ability to handle a steady pace of tech support trouble tickets Knowledge about the open systems interconnection (OSI) and Do D reference models Knowledge about voice protocols, specifically session initiation protocol (SIP) and voice over internet protocol (Vo IP) phone systems An active network certification including A+, CCENT, and Net+ is preferred.
Can you keep up in a fast-paced environment and complete all work in a timely manner? Are you a team player? Do you have excellent customer service skills? Are you detail-oriented? Can you maintain professionalism while on the job? If yes, we want to hear from you about this tech support position in telecommunications! NOTE: The health and safety of our employees and their families is our top priority, therefore Atlantech Online requires full vaccination against COVID-19 as a condition of employment.
SUPPORT TECHNICIAN WORK SCHEDULE This tech support position typically works rotating 8-hour shifts including nights and weekends. Important Note : This position is 100% onsite at either of Atlantech Online's offices in Maryland. ARE YOU READY TO JOIN OUR TELECOMMUNICATIONS TEAM? If you feel you'd be perfect as our Support Technician, apply now using our initial 3-minute, mobile-friendly application. Location: 20910
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
The Senior Research Engineer will be responsible for designing, analyzing, and developing applications for visualizing, processing, and manipulating geophysical data. The candidate will provide professional products and services, outreach and education, and program and project management.
Primary Duties: Design, develop, and implement data ingest services to take raw data from observations or forecast models and prepare it for high-performance visualization. Identify meteorological or environmental features of interest and develop individual images and/or animations of satellite imagery for inclusion on NOAA website and social media accounts. Develop and maintain processes for automated
data ingest and cataloging. Support the development of educational materials. Some travel is expected. Required Education/Experience/Skills: B. S. degree in Computer Science, Geography, or related discipline 15 years of professional experience.
Appropriate years of relevant experience can substitute for degree. Experience with IDL, Mc IDAS, and Arc GIS. Demonstrated proficiency in logical problem solving and proficiency in making backssments of all relevant clues to discover the cause of failures and recommend solutions. Experience with data processing in a real-time environment. Selected applicants will be subject to a government background investigation. GST offers competitive salaries;
vacation, sick, and holiday leave; major medical, dental, life, long-term and short-term disability insurance; 401K retirement plan; tuition assistance; and opportunities for employee career growth and development.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, interaction, national origin, disability, veterans' status, interactionual orientation and gender identity. GST is an Equal Opportunity/Affirmative Action Employer.
