Location: King Of Prussia, PA
Company: The American College Of Financial Services
support to end users that IT support personnel cannot solve or are inherent to the engineered device. Additionally, you will become subject-matter expert, advocate, and trainer for M365 tools. You will actively contribute to process enhancements aimed at streamlining the services provided to the organization.
This position will provide technical expertise and recommendations on leveraging new and existing technology aimed at improving the overall efficiency of endpoint management. Expected Contributions Act as an SME for the desktop management toolsets (Ninja One RMM, Intune, Jamf, etc. ). Ensure that the institution’s endpoint devices are engineered/imaged properly for optimal performance
and security. Maintain, support, and troubleshoot a diverse range of desktop hardware and software applications, spanning across L2 to L3 support levels. Ensure currency of the device configurations.
Provide advocacy, support, and training for Microsoft 365 for the college community. Introduce new ideas and recommendations to enhance current processes, streamlining the deployment and operation of end-user technology items. Work with the College community and IT leadership to deliver Microsoft 365 support, promoting service enhancements and user satisfaction. Provide end-user training sessions. Collaborate closely with technical support analysts and other team members to expedite
the resolution of support desk tickets requiring advanced technical support.
Assist in the administration of the organization's patch management platform, ensuring all systems receive approved patches within designated timelines. Provide end user support through the ticketing platform, ensuring timely resolution of open cases according to designated Service Level Agreements (SLAs). Innovate by introducing new ideas and forward-thinking recommendations to enhance current processes, specifically streamlining the deployment and operation of end-user technology items, including imaging procedures. Ensure critical endpoint systems are backed up and tested in adherence to existing policies and procedures.
Provide technical expertise and recommendations on leveraging new and existing technology to improve overall efficiency. Create and maintain documentation related to IT systems and procedures. Actively participate in departmental or cross-functional projects as needed.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
equipment manuals for standard and custom machinery. This includes the sequence of operations, machine setup, installation, maintenance, safety instruction, controls and operator interface screen information, and troubleshooting suggestions. Collaborates with subject matter experts, including Engineers, Service Technicians, and Product Managers.
Assists with development of specialized documentation such as IQ, OQ, PQ, and Risk backssments. Investigates up-to-date available tools to improve word processing, graphics, and page layout efficiency. Perform other duties as required. Competencies/qualification: Ability to read and interpret mechanical engineering drawings. Ability to create
and annotate supporting illustration and graphics. Thorough knowledge of graphics programs (e. g. Adobe Photoshop). Thorough knowledge of page layout programs (e.
g. Quark Xpress). Thorough knowledge of Microsoft Office. Proficiency in Auto CAD /Solidworks. Knowledge of scanning and printing techniques. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills Exceptional communication skills Preferred Qualifications: Bachelor's degree in English or STEM, or at least four years of experience in technical writing. Ability to apply the new media technology to the manual development processes. Proficiency with written and spoken Spanish
language. Position Type/Expected Hours of Work: This is a full-time position.
Days and hours of work are Monday through Friday 8:00a. m. To 4:30p. m. This job will be performed onsite at our facility in Exton, PA. No remote work available for this position. Travel: There is no travel required for this position. EEO Statement: All-Fill and Auger Fabrications, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
