Location: Philadelphia, PA
Company: Comcast
and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.
(In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option. ) Job Summary Responsible for assisting with leading a team which will integrate, deploy
and maintain technology that supports business objectives. Assists with short and long-range planning, including the development and implementation of technologies and processes.
Facilitates small-to-medium projects using basic project management techniques. Manages the staff to ensure customer service and standardization goals are consistently met. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent. Job Description What You'll Do: Manages a group of individuals responsible for providing high levels of service. Assists with the establishment of team goals and manages departmental performance. Maintains a strong culture of customer
service and responsiveness among all members of the IT Support staff.
Researches new/emerging technologies. Performs critical analysis of the technology for possible implementation in existing environment. Makes recommendations to management on technical direction. Designs, tests, implements and documents policies and procedures. Identifies and resolves complex issues. Consistent exercise of independent judgment and discretion in matters of significance. Other duties and responsibilities as assigned. What You'll Need: Three years of related experience, including some help desk experience - Advanced level of technical support for Microsoft products in a help desk environment.
Progressive experience in leading or supervising a technical support team in a professional environment is a plus. BS Degree in CS or equivalent, combination of education and relevant experience. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, interaction, interactionual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. PDN-9acfba80-59f6-4c1b-a9cf-6af6f53522fe
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
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