Location: Neenah, WI
Company: J. J. Keller & Associates
equipment.
The associate will use multiple communication channels and tools to provide best-in-class service to all JJKA associates and contractors, both on-premise and remote. The IT Service Specialist II will focus on tasks/issues of intermediate to high complexity, such as escalated issues from Tier I, automation of processes/recurring tasks, error log analysis, security audits/controls, equipment purchasing/inventory/disposal, and more.
Incidences that are not resolvable are escalated to Tier III support. At this level, associates spend a portion of time on project work and are able to administer at least 50% of the supported systems. Job Responsibilities Provides Tier 2 support
for escalated issues to associates and contractors for all computer and software issues reported via phone, e-mail, Teams, IM, etc. Resolves issues based on internal service level standards.
Escalates unresolved issues to the next level support team or appropriate support areas as necessary. Documents all support call issues within tracking software. Installs software patches/upgrades. Assists with testing patches before roll-out. Processes computer access requests for networks and applications based upon standard guidelines and authorization criteria. Prepares equipment for end users including imaging, application installation, initial testing. Facilitates shipping of equipment to remote
workers and installs/sets-up equipment for on-premise workers.
Maintains accurate inventory records. Abides by all corporate data security policies and participates in security audits. Assists with application testing, routine application maintenance, and database updates. Provides mentorship, assistance and training to other team members as needed. Creates and maintains support and training documentation, and knowledgebase articles. Analyzes and communicates support trends and makes recommendations. Develops and implements action plans to remedy problem areas. Participates in data security audits and assists with implementing/monitoring security controls.
Performs administration on at least 50% of supported systems. Performs project work as assigned to investigate new/changing technologies or issues. Qualifications Experience: 2+ years’ experience in a Microsoft Windows user support role providing hardware and software support, Microsoft 365, Active Directory and Mac computer support. Demonstrated ability to support at least 50% of support systems. Education: Associate's Degree in computer science or a technology-related field. In lieu of Degree, may consider 2 additional years of directly related experience. A+ Certification desired. Computer Skills: Must be proficient in the use of a PC, Mac and MS Office Suite, including intermediate to advanced functions.
Technical knowledge of PC and Mac operating systems, web-based programs and internet browsers. Basic knowledge of networking and relationship databases. Technical knowledge of software installations. Other Skills/Qualifications: Excellent customer service skills. Strong analytical and problem-solving skills. Good verbal and written communication skills. Ability to handle multiple tasks simultaneously. Good time-management and prioritization skills. Ability to perform project work, including leading projects either independently or in a team setting.
Ability to mentor and train others. Why J. J. Keller? Monday - Friday, standard business hours Annual Reviews, Merit Increases & Quarterly Bonus Program Medical / Dental / Vision Insurance Tuition Reimbursement, eligible your FIRST DAY 401(k) with Employer Match + Annual Company-Funded Profit Sharing 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday On-Site Fitness Center + Cafe + Free Wellness Clinic Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
Requires moderate to frequent lifting and moving of IT equipment up to 40 lbs. We Protect People & The Businesses They Run™ Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. J. J. Keller History: November 1, 2023, marked 70 years of business for J. J.
Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run. J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller. J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great. J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J.
J. Keller. 2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition. If you experience system-related issues or need assistance with the online application, please call (920) 720-xyz X. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, interaction, age, national origin, religion, interactionual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
we are seeking a Senior Product Developer to help us extend our competitive edge. This role offers a unique opportunity to (1) deepen your technical expertise in product design, (2) leverage your creativity to tackle challenging problems, and (3) apply a customer-centric approach to driving innovation.
Our Team The Georgia-Pacific PRO towel product development team drives the technical advancement of our en Motion® and Pacific Blue™ towel brands in the away-from-home market. As a team of dedicated entrepreneurs, we're committed to ongoing innovation and cross-functional collaboration to solve complex problems and deliver meaningful value to our customers and the company. This position
is located at the Neenah Technical Center (NTC), the central site for research, development, and lab services for Georgia-Pacific's North American Consumer Products business.
What You Will Do Collaboration: Work with business stakeholders, consumer research, quality, operations, device development group, and our technology platforms to drive year-over-year cost & product improvements. Design and Experimentation : Designing and conducting experiments to test new product designs and hypotheses, analyzing data sets using advanced statistical methods and data analysis tools to support strategic decision-making. Product Support: Provide technical support on product claims, data substantiation,
intellectual property, and overall product points of view to our business teams and other collaboration partners.
Mentoring: Support developing early/mid-career co-workers through mentorship and coaching Who You Are (Basic Qualifications) Bachelor's degree in physical science or engineering Experience working in an R&D, product development OR manufacturing environment independently leading technical projects Able to travel an average of ~25%, both domestic and international. Travel requirement may vary for hybrid/remote situations What Will Put You Ahead Experience in tissue, towel, or napkin product development, papermaking, or converting Experience in paper manufacturing know how (process engineering) papermaking or converting processes.
Master's Degree or higher in Engineering or Paper Science Strong background in Design of Experiments (Do E) and experience with advanced data analysis tools. Experience in project management At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.
In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.
If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http: ///doc/Everify. pdf #LI-DP1
the ideal balance of softness and strength built into our Angel Soft® bath tissue is created at our Technical Center in Neenah, WI? Or have you ever paused to think about the napkins you receive in your take-out bag or the bath tissue you use outside your home?
These paper products are important to your everyday life, and our product developers design these products to meet your needs. This role will help you deepen your technical expertise on product design, use your creativity to contribute to an innovation pipeline, and embrace a consumer-first lens in driving product change. Our Team The Georgia-Pacific product development team leads the technical development of our consumer brands,
which include household names throughout North America such as Angel Soft® bath tissue, Brawny® paper towels, Dixie® plates and bowls, and many others. We also produce products such as tissue, towel, soap and napkins along with dispensers for commercial markets.
This means you and everyone you know interact with our products daily. We are entrepreneurs who innovate daily and collaborate cross-functionally to design products and execute projects that create value for our consumers, customers, communities, and company. We value lifelong learners who want to contribute and grow with us. What You Will Do Design and Experimentation: Design, experiment, evaluate, and execute alternatives to
support long-term product roadmaps based on understanding of technical capabilities, consumer/customer unmet needs and market trends Consumer Focus: Connect market and consumer needs to product performance by designing alternatives and setting technical specifications/limits on final product design Collaboration: Work with business stakeholders, consumer research, quality, operations, and our technology platform to drive year-over-year cost/product improvements by maximizing volume, minimizing waste, and optimizing products in the portfolio Technology Development: Partner with our technology platform to invent/implement new papermaking, converting, and packaging technologies into product roadmaps from lab scale to pilot scale to commercial feasibility Risk Management: Mitigate technical risk by designing and analyzing experiments, coordinating and conducting mill trials, and collecting consumer/market feedback on new product designs Problem Solving: Solve complex problems by exercising critical thinking and approaching data analysis and potential recommended paths forward with a creative and open-minded approach Product Support: Provide technical support on product claims, data substantiation, intellectual property, and overall product points of view to our business leaders, operations, manufacturing, sales, and marketing teams Who You Are (Basic Qualifications) Bachelor's degree or higher in Physical Science or Engineering Experience working in an R&D, product development OR manufacturing environment independently leading technical projects Must travel an average of 25%, both domestic and international What Will Put You Ahead Experience working in an R&D environment with demonstrated results independently leading commercialization efforts of new products, product development activities, and scaling up to commercial feasibility Five (5) or more years' experience in product development, including defining problems and opportunities, designing and conducting experiments, analyzing trial results, and identifying next steps Experience in tissue, towel, or napkin product development, papermaking, or converting, including manufacturing experience Experience in project management Master's Degree or higher in Engineering or Paper Science Experience with fragrances Experience defining and executing product strategy and innovation pipelines At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.
Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http: ///doc/Everify. pdf
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
