Location: Philadelphia, PA
Company: City Of Philadelphia
job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel.
If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being.
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors.
OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return
on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description The Philadelphia Fire Department fight fires, provide emergency medical treatment, and rescue people from dangerous situations. Our engines, ladders, and ambulances are housed at 70+ stations across the city. The Technical Support Specialist is responsible for installationconfigurationmanagement of desktop and laptop computer systems, off the shelf and custom applications, and other IT services.
The technical support specialist will provide tier 1 and 2 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. Opening and closing support tickets, answering calls, and participating in project teams are also a requirement for the position. Essential Functions The Technical Support Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technical support. The successful candidate needs to be able to demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat.
The Technical Support Specialist will also be required to create tickets in the City's ticketing system and escalate issues as appropriate. Technical: Prioritize and escalate calls based on knowledge of the business impact of the reported problems. Resolve as many calls as possible at tier 1. backss and provide a clear definition of problems to pass to tier 2 & tier 3. Keep abreast of new development in technology within the Division of Technology so that the customers can be assisted with problems resolution at point of contact.
Carry out first line incident resolution for any IT related problems that falls outside agreed targets. Competencies, Knowledge, Skills and Abilities Windows desktop operating systems MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Understanding of software licensing Explain technical issues to non-technical users Work within standard documented procedures. Meet commitments. Respond promptly to customer needs. Solicit customer feedback to help improve services. Manages difficult or emotional customer situations.
Demonstrate good communication, problem solving, and application support skills. Excellent written and verbal communication skills Qualifications High School Diploma, GED, or other equivalent. Knowledge of PC hardware & A+ certified Minimum 2-year experience in a Desktop Support organization NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Other Requirements-Must have a valid PA Driver's License and the ability to lift 50 lbs.
Additional Information Salary Not to Exceed: $50,000Starting salary to be determined based on experience and qualifications. Important: To apply, candidates must provide a cover letter and a resume. Discover the Perks of Being a City of Philadelphia Employee : We offer Comprehensive health coverage for employees and their eligible dependents Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia.
As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, interaction, interactionual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or interactionual violence victim status.
If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-xyz X or send an email to -9acdbe1b-8fe5-4bba-9829-fb653bc47576
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
