Location: Scottsdale, AZ
Company: GPS Insight
invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space.
They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go. Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to
take the ride? What We Need The Technical Support Specialist helps resolve issues our clients encounter with GPS Insight's hardware and software product and is responsible for using technical know-how to help our clients set up and utilize GPS Insight by answering technical-related questions via chat support, email, and phone.
The Technical Support Specialist needs to be knowledgeable about Saa S products, have excellent verbal and written communication skills and thrive on resolving client issues. Solid technical skills and soft skills are needed for this highly interactive role. The Technical Support Specialist will be involved in support processes and procedures that solidly contribute
to the company's overall customer satisfaction. We are currently seeking a dynamic individual to join our team in a hybrid role based out of our headquarters in Scottsdale, Arizona.
While preference may be given to candidates who can work onsite, remote arrangements may be considered for exceptional applicants residing beyond a feasible commuting distance. This position may require weekend and holiday work. What You'll Do Help clients set up and configure GPS Insight to meet their business needs Provide outstanding, rapid-response email, chat, and phone-based technical support to our clients Communicate with customers when a timeline or a fix occurs while on the call and via email.
Opportunity to develop systems and procedures for improving overall client satisfaction Learn quickly and use your knowledge to solve problems efficiently Achieve customer satisfaction through fast, accurate replies and fixes to problems Escalate unresolved issues as required; maintain ownership of issues through resolution Case emails into Net Suite as necessary and work cases Answer voicemails as necessary Hardware - Troubleshoot, complete installation verifications and update devices as necessary to achieve optimal reporting Troubleshoot various software and system issues Assists with quick software training and alerts Acct.
Mgt. as necessary if more training is needed Learn to understand and support: GPS Devices, Mobile Apps, In-Cab Cameras, ELD/HOS Requirements Minimum 12 months' experience in customer service/technical support or direct customer consulting experience within a fast-paced environment Sound knowledge of and passion for the web and web-based software products Strong problem solving and technical skill-set Experience with a CRM System A passion for taking care of clients Accurate and fast typing speed of 40 WPM or greater Ambitious, self-motivated, goal-oriented and extremely driven Excellent written/verbal communication and customer relationship skills A work ethic based on dedication to the company and its mission Ability to handle a variety of assignments simultaneously Ability to work under deadline pressure and extra hours if needed Superior analytical skills Proficient with Microsoft Office Basic knowledge of 12 Volt systems a plus What We Offer Fast paced and rapidly growing environment Chance to deliver mission critical data that drives the operations of our economy Opportunity for professional growth and development Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas There's more as well!
Speak with us to find out all details! Benefits 401(k) matching Full Health Benefits (Health, Vision, Dental) Employee assistance program Flexible spending account Health savings account Life insurance Paid time off Parental leave Tuition reimbursement
IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
development team to deliver high-quality solutions that align with our business objectives. Duties and responsibilities Lead the design, development, documentation of complex Salesforce solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
Proven experience in overseeing the direction, development, implementation, and maintenance of Salesforce technical solutions. Adhere to and help to define, document team coding standards; develop well-structured, maintainable, and easy to understand code. Understanding of software engineering concepts such as So C, Go F Design Patterns, Io C, DI, P of EAA, etc. Strong knowledge in the development and maintenance
of integrations between Salesforce and external systems using REST/SOAP APIs, Middleware, and ETL tools. Expertise in deployment of Salesforce applications and integrations across multiple environments using Git, CI/CD toolset.
Thorough understanding of Salesforce standard objects/records, custom object creation, validation rules, and relationships. Strong knowledge of Apex, SOQL, Visualforce, LWC, building and configuring flows. Experience using front-end web technologies such as HTML, CSS, Java Script. Advanced knowledge of platform limitations and mitigation techniques. Work closely with business stakeholders to gather requirements, understand business processes, and translate them
into technical solutions. Excellent communication skills - needs to be able to lead projects from the front and interact with clients and sponsors on a regular basis.
Proficient in post-release product support and driving continuous improvements. Actively participate in code reviews to ensure code quality and assist in improving development team processes. Keep up to date with Salesforce releases, new features, and best practices to provide guidance and recommendations to the development team. Qualifications Bachelor's degree in Computer Science or related field Salesforce Development Certifications a plus - Platform App Builder, PDI, PDII 7+ years of development experience on an enterprise Salesforce platform (Financial Services Cloud, Marketing Cloud, Sales Cloud, or Service Cloud) Experience with Salesforce integrations using REST/SOAP APIs, Middleware, and ETL tools Familiarity with Salesforce data model, security model, and sharing rules Experience with Agile methodologies and tools like Jira Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work in a team environment and collaborate effectively with other members of the development team Exposure to other cloud-based development platforms such as AWS and/or Snowflake a plus Experience with Gearset a plus Experience with the Atlassian stack (Jira, Confluence, Bitbucket) a plus Compensation Package: Competitive Salary - $165,000+ DOE 401K with matching component United Healthcare PPO Medical - employee portion paid for by the Company Delta Dental and UHC Vision Life Insurance, Short-Term and Long-Term Disability options available and much more Generous holidays and PTO Come and join a team that is making a difference in their clients' and employees' lives!
resolving software, hardware, and network problems, documenting calls with the problem, troubleshooting steps and resolution. Reviewing documentation for solution steps and escalating issues when needed. Processing inventory and shipments as needed. Essential Functions: Answers the help desk phone/tickets and responds to client's issues related to software, hardware, integration, installation, and network connectivity problems.
Analyzes and resolves problems using a standard process of diagnostic techniques. Establishing and maintaining effective interpersonal relationships with other staff, clients, and vendors for the purpose of exchanging information and resolving problems. Maintains
detailed records of all daily activates performed for troubleshooting and resolution to include time spent on tickets. Follows written process and procedures. Suggests updates to process and producers as applicable.
Monitors tickets and systems while responding to critical issues and escalating tickets to team members as needed. Works onsite in office supporting clients 4 of 5 days a week. After training the possibility to work remote up to 1 day per week. Process incoming and outgoing equipment shipments (lifting to 25 pounds) Performs other duties as required. Required Qualifications: To be eligible for this position, an applicant must meet the following required qualifications. Verification
of these required qualifications is necessary. High School diploma or equivalent (G.
E. D. ). One year technical training in technology. One year of customer service experience. Preferred Qualifications: It is preferred that applicant possesses the following preferred qualifications; however, the following qualifications are not required to be eligible for this position. Associate degree in Computer Science, Computer Information Systems, or related field. Worked at a MSP. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Lift and install computer equipment, including services, computers, monitors, and printers. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. This positions requires staff to be on site at the business office to process incoming and outgoing mail shipments. About Inventiv Technologies At Inventiv Technologies, we strongly believe in Inclusion and Collaboration. Because it is through diversity of thought and a commitment to equality for all that we are able to move forward. Our team is passionate about developing innovative technology services and solutions.
We rely upon our collective experience and our trusted network of partners to deliver the full breadth of end-to-end results and superior customer service. Because of this, we are regarded as both a trusted advisor and a valued partner.
