Location: Omaha, NE
Company: Farm Credit Services Of America
to our success in the marketplace. The Technical Support Analyst is responsible for providing technical support to employees for technology incidents, fulfilling service requests, and completing new teammate equipment setups. This role is focused on leading and/or assisting with coordination, communication, and training efforts to ensure successful implementation of new (or upgrades to existing) software systems, hardware, and mobile devices.
Essential Duties & Responsibilities Use automated call distribution phone system and software interface to respond to customers’ and employees’ technology-related issues and service requests verbally or electronically. Use remote access software
when appropriate to aid in problem identification and communication to customers/employees. Facilitate resolution of incidents by isolating variables, and troubleshooting within assigned permissions, accessible knowledgebase, and subject matter expertise.
Escalate when needed to appropriate internal resources or external service providers. As needed, address incidents and request assistance as needed from more experienced Analysts (or forward to more experienced Analysts) on an as needed basis. Document service requests and incidents in service desk application, using that information to create knowledge base articles as appropriate for peers and self-service. Conduct follow-up activities
with callers as appropriate to ensure customer satisfaction. Responsible for timely response, resolution facilitation, and logging of incidents reported after normal business hours when on-call.
Train end users primarily in formal group settings on mobile hardware (laptops, smartphones). This includes writing and updating user reference tools. Assist in the ongoing analysis and improvement of service desk processes to ensure operational efficiencies and consistent, quality customer experiences. Actively participate in assigned functional and cross-functional team projects, fulfilling task assignments, meeting deadlines, and proactively seeking attainment of team goals.
May also lead functional and/or cross-functional team projects. Education Requirements Bachelor's Degree Preferred in Management of Information Systems Years of Experience Minimum of one year of experience using and directly supporting end-users in a LAN environment with a variety of business hardware and software, including Windows 10, i OS and Android, Microsoft Office 365, Share Point, laptops, smartphones, tablets, wireless technology, laser printers, scanners. Knowledge of customer service philosophies and service management processes and the role of information management; computer hardware, software, environments, and related matters.
Experience in documenting and tracking end user incidents through resolution in service desk system required. About Us FCSAmerica and Frontier Farm Credit are jointly managed financial cooperatives but are separately owned by their farmer and rancher customers. Our customer-owners are directly served by their local financial and crop insurance team. FCSAmerica supports rural communities and agriculture in Iowa, Nebraska, South Dakota and Wyoming. Frontier Farm Credit supports eastern Kansas. Together, we provide credit, crop insurance and other financial services to more than 60,000 agricultural producers and agribusinesses.
It takes a lot of expertise to meet the needs of today’s agricultural industry, and our combined 1,900 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education. We have job opportunities in Omaha, Nebraska, where FCSAmerica is headquartered, and 48 local offices across five states. We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation’s largest and most complex agribusinesses.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
systems and acquisitions.
Complete specialized training on using publicly available information (PAI) and performing open-source research in the furtherance of intelligence analysis and production. Demonstrate strong intelligence research and analysis skills, including knowledge of, and ability to apply, Intelligence Community analytic tradecraft and analytic writing styles, as well as firm understanding of the utility and purpose of multiple production lines.
Experience authoring complex search queries in IC databases, such as RMT, Palantir, Next Generation Trident (NGT), or TAC. Demonstrate strong writing skills suitable to clearly, concisely, and logically communicate analytic
findings to a diverse set of clients. Requirements: Demonstrates in-depth knowledge and understanding of the labor category activities required to meet mission requirements.
Demonstrates ability to work independently and with minimal oversight. Minimum 12 years of experience related to the specific labor category with at least a portion of the experience within the last 2 years. Master's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U. S. Department of Education; or have a Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U. S. Department
of Education and an additional 5 years of related senior experience, for a total of 17 years, as a substitute to the Master's degree.
Equal Opportunity Employer/Veteran/Disabled Job Posted by Applicant Pro
career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward. Career development, remote and hybrid work schedules, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.
Diamond Game designs, produces, and services games, gaming systems, and tickets for various North American Lotteries and alternative gaming markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited. Our mission is to provide innovative solutions to lotteries seeking retailer growth
and to give players thrilling gaming experiences, always put customers first by providing consistent service and unique products that outperform competitors and foster a work environment for employees that encourages teamwork, imagination and continuous improvement.
We are proud that our influence positively impacts many Veteran and charity communities across North America. Our Core Values are: Be a Team Player; Have a Game Plan; Be Reliable; Be a Game Changer; Play Fair; Be a Pro; and Have Fun! Position Summary Responsible for the maintenance and development of n-tired highly distributed applications using C#, T-SQL, WPF and services. Role is responsible for the long-term strategic responsibility
for the company's technology and software development needs.
Essential Duties and Responsibilities Ensure the solution (people, process and technology) meets the project objectives and is aligned with business and IT strategic direction. Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements, support risk management and change management activities. Drive innovation, concept backssments, maintain up to date knowledge of technology standards, industry trends, emerging technologies and software development best practices. Lead the Requirements Definition Process for assigned work to business system analysts to produce, analyze, specify and communicate business, system and implementation requirements.
Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints. Design N-Tier systems that utilize web, mobile and desktop applications as well as window services, database and reporting for internal and customer facing systems in the gaming industry. Design multi-tier web applications for customers and internal users using ASP. NET, MVC, SQL, Web Api, RESTful Web services, Java Script frameworks and j Query.
Ensure technical teams are following standards and policies while implementing new features. Manage and oversee development teams to ensure technology aligns with the design. Lead efforts to reengineer and optimize business processes and systems by backssing business needs and developing, proposing and implementing technology solution options. Effectively identify and manage requirements conflicts and issues to resolution. Measure and track quality of business systems analysis work. Effectively develop and maintain innovative products and be able to handle high velocity development with several projects active at any given time.
Perform other tasks and duties as needed and/or requested by management. Education & Experience Requirements Bachelor's degree in computer science, Business, MIS or other related field is required. Minimum two years of experience in Architecture and strategy including Applications, Infrastructure, and Data within a complex, matrixed and global business environment. 5+ years' experience working within the Microsoft Stack including;Net, C#, ASP. NET MVC, ASP. NET Core, Web API, WPF, Window Services, Signal R, SQL Server, HTML5, Modern Java Script Frameworks with solid understanding of their ecosystem.
Minimum of one year experience working with Azure Dev Ops and implementing release pipelines and continuous integration and deployment. Strong understanding of SOA, Micro services, SOLID & Io C design principles. Demonstrated hands-on experience with. NET platforms both leading developers and providing technical guidance. Web development in Java JRE development a plus. i OS and Objective-C development a plus. Knowledge and Abilities Requirements Ability to communicate technical information and ideas so that others will understand. Able to apply varying leadership skills and traits that create successful results to unexpected situations.
Ability to complete all phases of the software development life cycle including analysis, design, implementation, testing and support. Knowledge of the business for which the enterprise architecture is being developed. Able to explain complex technical issues in a way that non-technical people may understand. Knowledge of IT governance and operations. Comprehensive knowledge of hardware, software, application, and systems engineering. Project and program management planning and organizational skills.
Knowledge of financial modeling as it pertains to IT investment. Customer service orientation Core Competencies Strong communication, collaboration, and leadership skills with technical organizations and management teams. Systems thinking. Able to see how parts interact with the whole (big picture thinking) Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills. Communication skills, both written and spoken. Time management and prioritization. Benefits Medical, Dental, Vision 401k with company match Profit Sharing Paid Vacation Employee Referral Program Tuition Reimbursement Employee Assistance Program We thank all that apply; however only the most qualified candidates selected for an interview will be contacted.
Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test). Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
