Location: Falls Church, VA
Company: Nuaxis Innovations
At Nu Axis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Help Desk Technician for a Full-Time position. Job Summary: The onsite contractor shall provide technical support to system administrators and end users in the customer's Falls Church, VA headquarters.
Help desk duties include responding to phone calls, emails, and direct customer contacts; entering and managing technical support incidents in a ticketing system; troubleshooting, identifying, and resolving problems; and escalating problems to appropriate systems engineers. Help desk technicians shall be
proficient in troubleshooting and resolving Tier 1 support issues via phone, email, remote desktop and on site. Essential Functions: The Help Desk Specialist is responsible for resolving issues and maintaining customer contacts according to a specified service level.
The support required includes Active Directory (AD), AD password resets, Mobile Device Management (i OS and Android devices), and network connectivity. The Help Desk Specialist shall maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training. The Help Desk Specialist shall assist end users of applications software
operating on Windows 7, Windows 10, and future versions of Microsoft Windows personal computers and laptops.
Apple devices are also supported. Assist customers with and resolve routine application questions. Assist customers with all versions of Microsoft Office Suite Assist customers with Google mail, Calendar and Drive issues. Perform desktops and laptop set-up; re-imaging, wiping and general hardware troubleshooting. Install software for laptops and desktops. Provide customer desktop support. Use remote desktop tools (Microsoft Remote Desktop, Bomgar) to provide user support. Troubleshoot software and hardware problems with expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff.
Respond to all requests for assistance and determine the appropriate actions to resolve problems within agreed upon time frames in a timely and courteous manner. Add and delete user accounts and maintain groups as required. Log and report each service request and problem report. Requires familiarity with the use of trouble ticketing system (Footprints, Remedy etc. ). Close out trouble calls within time frames specified in SLA's (provided at later date) Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices, installing Maa S360 on i OS and Androids Perform troubleshooting of local and network printer issues Perform manual antivirus scan of desktop/laptop after malicious incident notification Test software upgrades provided by the Government, provide user upgrade plan, schedule upgrades with users and conduct upgrades Notify government of any unresolved user problems, outstanding trouble calls or other areas of concern Education and Experience: Associate's degree or equivalent, Bachelor's preferred Two (2) or more years of direct experience in as an Enterprise Applications Project Manager in IT Infrastructure operations for a large Enterprise environment Does this opportunity sound like a fit for you?
If so, join our talent community and click to apply now! Our Profile: Nu Axis is an IT Services firm providing innovative solutions to the U. S. Federal Government using state-of-the-art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management.
We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts. High technology small business with long-standing U. S. Federal Government experience Visionary executive leadership Expert professional services team comprised of highly skilled engineers and software developers Rapid growth over the last several years. Nu Axis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment contingent upon successful completion of a background investigation. At Nu Axis Innovations, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a healthy work/life balance.
Nu Axis Innovations benefits include medical, dental, vision, spending accounts, disability, basic and supplemental life insurance, a 401(k) plan, paid time off, and additional voluntary benefits. More specific information on benefits eligibility will be provided as part of the interview process. #NAI #Dice PDN-9ac19eec-501f-46e7-b89a-9d715bf7d39b
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
communities! The Bowen Group has an outstanding opportunity for a Technical Writer to join our team supporting the Defense Health Agency. This position is contingent upon award of a government contract. Level up in your career and support the military community at The Bowen Group.
CORE FUNCTIONS The specific contract daily activities include: Develops and maintains content for the CRMS and for the Customer Service Community website, to include, but not limited to, standard operating procedures, modules, data dictionary, closing categories guide, and all other documents pertaining to the use of the CRMS. Prepares written beneficiary publications material Develops content for the Customer
Service Community Directory. Develops and updates frequently asked questions for tricare. mil/faqs. Performs administrative functions as needed. Skills in: Communicating effectively in writing to meet the needs of the audience.
Understanding the implications of new information for both current and future problem-solving and decision-making. Applying the rules of spelling, composition and grammar to writing or editing tasks. Researching information in support of content development requirements and applying knowledge gained when writing. Ability to : Consider the relative level of effort and benefits of potential actions to recommend the most appropriate one to accomplish the project task.
Apply style guides and Plain Language guidelines to all written material.
Write clearly and effectively for the defined target audience. Engage, support and collaborate with other members of the team, the company and the customer. Exchange ideas and strategies to plan work processes or developmental efforts. Review and provide feedback on developed work or planning. Program Support Plan, develop or conduct project tasks by leveraging subject matter expertise. Perform project tasks in accordance with best professional judgment, contract requirements, and established timelines and with the expected level of quality. Education and Work Experience: Education: Bachelor's degree in communications, English, journalism, technical writing, or a related field Work Experience: Three or more years of communications.
Industry Knowledge: Structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar. Applicable style guides, such as the Associated Press Stylebook or the Chicago Manual of Style. Administrative and clerical procedures in accordance with the company's best practices. Microsoft Office familiarity. Additional Requirements: Must be a U. S. citizen Must be able to obtain a favorable background check Benefits: We offer a comprehensive benefits package for Full-time Employees to include the following: Competitive Salary and Benefits Flexible schedules and teleworking opportunities Paid time off and holidays Health, dental, vision and life insurance Short and long-term disability programs Education reimbursement and professional development opportunities Traditional and Roth 401(k) plans with a generous employer match The Bowen Group provides support to federal government clients.
Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of interaction; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; interactionual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at xyz X@ Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
