MSP IT Support Technician | Millersville, MD

be relied on to provide Tier 2 helpdesk and onsite support to our managed service clients. You will be an escalation point from the Tier 1 team members. You will provide tier 2 and project implementation support to client's technologies, including but not limited to: Infrastructure, Domain Services, Network, Firewall's, VPN solutions, Backup and Recovery platforms, Cyber security, Cloud environments, Remote tools, etc.

You will the first line of support for client tickets and requests. YOUR ROLE: Diagnose, research, and resolve tier 2 technical hardware and software issues. Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person or

as an escalation point to the tier 1 team. Implementation of projects and solutions Effectively advise and assist customers on appropriate action. Provide accurate information on IT products and services.

Direct unresolved issues to the next level of support personnel. Identify and escalate situations requiring urgent attention. Support and implement services for Microsoft related technologies: Windows Servers and Workstations Operating Systems, Microsoft 365, Email, Share Point, One Drive, Teams. Some support of Linux and Google Workspace as needed. Perform backup and disaster recovery functions for supported end clients. Maintain overall network health, performance and security of client

networks and systems Work with product and sales teams to interpret customer requirements to deliver effective solutions Support Level 3 Technicians on projects as needed.

Utilize the remote monitoring and management system and respond accordingly to alerts through service tickets backss workstation and network performance. Recommend upgrades or improvements. Support and manage the maintenance of our internal infrastructure and solutions. Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts. Support advanced trouble tickets and help with triage and/or dispatch as needed.

Support and manage our local Datacenter with internal and client infrastructure Develop in-depth knowledge of the service catalog and how it relates to customer's needs TECHNOLOGIES WE USE: PSA - Connect Wise Manage (Ticketing and Time Entry) RMM - Remote Monitoring and Management Firewall - Primarily Sonic WALL firewall, Net Extender for SSL-VPN, but maintain and manage few other firewall models as needed Business Continuity Solutions - Datto Business Continuity, File Protection, Saa S Backup solutions Warranty and Asset Management CSAT and NPS rating systems for customer satisfaction Advanced Cyber Security Solutions Multi-Factor Authentication (MFA/2FA) over SSL-VPN, Remote Desktop, Priviledged logins, Cloud solutions such as M365 and Google, etc.

Security Awareness Training and Phishing Simulations Managed Detection and Response tools SIEM management and solutions Compliance tools for HIPAA, CMMC, NIST, etc. Proxy Web Filtering Application Control Network, Security, Risk and Vulnerability backssments Phishing and Spam Filters Saa S Alert tools End Point Protection (AV, EDR, XDR) WHAT WE LOOK FOR: Omega Cor is looking for individuals with qualities that meet our Core Values and help with the mission and vision of the organization.

These qualities include the ability to: Improve customer service, perception, and satisfaction See problems and proactively solve them Consult clients and make recommendations based on Omega Cor's recommended solutions and stack of services Provide a fast and efficient turnaround of customer requests Work in a team and communicate effectively Implement and service client needs within agreed service levels even if that means working after hours Continually learn, change, and adapt to the ongoing technology and security landscape Go over and above when needed to ensure client needs are met to their satisfaction Document internal processes and procedures related to duties and responsibilities Enter time and expenses in real time Understand processes of Omega Cor by completing assigned training materials Make and suggest improvements of Omega Cor's processes, solutions, and workflows Enter all work time is entered as service or project tickets Document solutions, SOP's, and best practices to continually improve our knowledge base Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry Participate in on-call (after-hours) duties on rotation or as needed Be a dependable teammate and asset to the organization QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree or 5+ years' experience in Managed Services Advanced Professional IT Certifications such as Microsoft Certifications (Azure, Windows Server, Hyper-V), CSSP, CISM, CISSP, CSSA, Comp Tia A+, Project+, Network+, CSSA, VCP, Ethical Hacking Project implementation experience as a support role of 3 or more of the following: Server migrations (P2P, P2V, V2V) Firewall migrations (Upgrade or Replace) with a full understanding of setup and management of firewall technology (WAN, LAN, Policies, Routing, etc.

) Email Migrations File Migrations to Cloud services Active Directory/Domain Services Cyber Security Implementations such as MFA, new solutions roll-outs New Line of Business Applications Consultative abilities Advanced diagnosis and troubleshooting skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment WHO WE ARE: Omega Cor Technologies is a fast-paced Managed Service provider looking for IT professionals that can rise up to meet our client demands while continually upholding our core values (Open Communication, Teamwork, Goal oriented and ambitious (passion for growth), Enthusiasm, Selflessly do the right thing).

We have been in business 25 years and have adapted and growth with the evolution of managed services and technology. We maintain and manage dozens of client environments in multiple verticals in the Greater Baltimore and surrounding areas. We are small business that has big goals and looking for key personnel who want to be part of the next phase of growth for the organization. Our Mission Statement: " To be a reliable and trusted one-stop IT solutions provider, partner and consultant that brings state-of-the-art technology and services as well as skilled, customer-oriented and certified staff to small and medium sized companies and nonprofit organizations.

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as a Data Analyst in support of the NC3 Enterprise Center's (NEC) Systems Engineering and Integration (SE&I) Division at Fort Meade, MD. The SE&I Division serves as the principal enterprise systems engineering, enterprise architecture, and technical authority for the NC3 Enterprise within the Department of Defense.

Our customer applies and remains up to date on systems engineering best practices while remaining agile when translating mission and operational requirements into appropriate technical specifications and solutions. To be considered for this role, a CURRENT Do D is Clearance Required: You must currently hold a minimum Top Secret clearance and be eligible for SCI (Special Compartmented

Investigation) Targeted Salary: $70,000.00 -$71,000.00 Location: On site at Fort Meade, MD with possible occasional telework. What will you do in this role?

• Respond to queries from internal and external government customers for NC3 and related data, information and analyses based on information that may be stored across multiple documents, databases, networks, and storage environments. • Provide data/information retrieval, analysis and visualization support to SE&I’s systems engineering, enterprise architecture and technical standards teams. • Support data standards, digital modeling, and model-based systems engineering (MBSE) efforts, including the NC3 Digital Mission Engineering Environment

(NDMEE). • Collaborate with enterprise architecture teams to capture user requirements and use cases supporting architecture artifact development.

• Coordinate with the NC3 Enterprise Data Governance Group (DGG) to develop NC3 enterprise data standards, management, storage, and analysis processes. • Coordinate with the NC3 Configuration Management team to collect, synthesize, evaluate, and produce reports in response to customer data calls. • Support SE&I leadership through technical analysis, findings documentation, and recommendation development to drive improvements in NC3 enterprise governance and architecture. These are the required qualifications: • Active Top Secret clearance with SCI eligibility.

• Bachelor's degree in Engineering, Computer Science, or a relevant technical discipline and at least three years of prior relevant experience. • Experience performing data analysis, including analysis of operational, system design and architecture requirements and performance measurements/trends. • Knowledge of data visualization principles, data visualization tools, and database management tools and principles. • Skill and experience preparing professional documents and presentations utilizing Microsoft Office applications (e.

g. Word, Power Point, Excel, Project, etc. ). • Experience delivering professional oral presentations in both one-on-one and in group settings. • Experience working independently (with minimal supervision) on projects while managing workloads to meet milestones and project suspense dates. These are preferred qualifications: • Experience working with Nuclear C3 community stakeholders such as NEC, USSTRATCOM, the Joint Staff, OSD, and U. S. Navy or Air Force units providing NC3 capabilities. • Knowledge of digital modeling tools (e. g. Sparx EA, Cameo). • Knowledge of data analysis, visualization and natural language processing tools and procedures, including relevant Python tools and models.

• Exceptional verbal and written communications and document preparation skills. • Working knowledge of workforce collaboration software tools such as Microsoft Teams and Share Point. • Working knowledge of digital note-taking software such as Microsoft One Note. • Working knowledge of relational database management software such as Microsoft Access and or Oracle. • Working knowledge and experience with the Agile methodology approach to project management. • Familiarity with of Do D Architectural Framework (Do DAF) and model-based systems engineering (MBSE) concepts.

NEC SE&I Pay Range: Pay Range $55,250.00 - $99,875.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Featuredjob Original Posting Date: 12/20/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

For more details: jobs-search. org/data-analyst_odenton-c434144/data-analyst-security-clearance-required-odenton_i1971331692

Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). The Developer/ Process Improvement Business Intelligence is responsible for working with a diverse set of stakeholders to review and analyze requirements, design, build, and test new business intelligence tools, features, and functionality, and investigate, troubleshoot, and resolve tool performance issues.

This is a hands-on design and development role. The qualified candidate must currently reside in the United States for the last three consecutive years. Job responsibilities include: Work as a member of a team to

understand user requirements, designing and developing Share Point and web applications Creating application architecture tools, data flow diagrams and evaluating system for performance and data integrity using customer approved software (Currently MS Power Platform) Suggest ideas to improve customer processes, tool performance improvement, and cost reduction Communicate system architecture to stakeholders and collaborate and coordinate with other team members to review new technologies, procedures, and IT standards Champion coding best practices Influence others to adopt new technical approaches and solutions Effective communication of technical problems and solutions to both technical and non-technical

stakeholders Working collaboratively with a diverse group of stakeholders Reading and comprehending process/project documentation requirements, and assisting with estimating efforts Design, development and implementation of new features and tool performance improvement Champion troubleshooting tool performance and configuration issues Producing technical documentation for new and existing features and application configurations Basic Qualifications: Bachelor’s Degree and 4 years of relative experience in c omputer science, software engineering, web development, or information systems.

Additional 4 years of experience considered in lieu of degree Microsoft Power Platform Certification.

Must hold an active US Secret Security Clearance. 1+ years’ Experience with Power Apps applications & BI development using the Microsoft Power Platform, and experience in design, development and implementation of web-based applications 1+ years’ experience with developing applications using Power Apps, canvas, Forms, Share Point online Experience in developing application in Power Apps using Common Data Service CDS, SQL, Flow, Excel, and Share Point Strong communications experience working with, or around, a complex, diverse team of government personnel Preferred experience : Strong knowledge of design and development of user interfaces, user controls, and custom controls using Microsoft Power Platform User Interface (UI) design using wireframe tools and framework such as React is a plus Experience in technical domains such as Power Platform (Power Apps, Power Automate, Power BI) Analytics, and Low Code/No Code Analytics applications for dynamic analytic reporting (drillable analytics).

Preferred experience with Department of Defense / Defense Information Systems Agency Pay Range: Pay Range $68,900.00 - $124,550.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. #Remote Original Posting Date: 12/18/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

For more details: jobs-search. org/architecture-construction_odenton-c434144/process-improvement-business-intelligence-developer-security-clearance-required-odenton_i1970654618

IT jobs refer to employment within the field of information technology, an industry centered on the creation, maintenance, and support of computer systems and networks. Characteristically, these roles demand technical expertise in areas such as software development, cybersecurity, and data analysis. IT professionals are typically required to quickly adapt to new technologies and solve complex problems, often working in dynamic, fast-paced environments. The sector is known for its diverse career opportunities and has become essential across virtually all business sectors, reflecting the critical role technology plays in modern society.