Location: Sierra Vista, AZ
Company: Directviz Solutions
clearance, or higher, is required. CYBER CENTER HELP DESK SPECIALIST IIDESCRIPTION: Lead shifts ranging from 1 to 12 analysts (to include coordinating breaks, lunches, etc. ) Monitor group mailboxes and prioritize emails by order of importance Recognize and communicate issues/trends observed from emails and ticket creations Monitor team ITSM queues for activity Ensure accuracy of shift's high and critical priority tickets Provide guidance and direction to help desk specialists on the team's processes and procedures Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift Assist with training (as requested) Provide reporting (as needed) Perform quality assurance
follow-up with customers/end users Create, modify and escalate Incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting Resolve incidents/tickets in accordance with documented procedures Maintain a professional demeanor with our military, civilian and contractor customers MINIMUM EDUCATION & EXPERIENCE: HS +3 years of customer service, inside sales or help desk experience Or AA/AS +1 year of customer service, inside sales or help desk experience Or BA/BS Active Secret clearance or the ability to obtain an interim Secret clearance REQUIRED SKILLS: Strong verbal and written communication skills Excellent people and phone skills Ability to prioritize
and multi-task Experience with Microsoft Office products (Word, Excel, Outlook) Experience with Remedy ITSM Type a minimum of 40 wpm Work within a dynamic environment where requirements shift routinely Must be able to work all shifts (day/swing/midnight) Must be able to work weekends and holidays, as required.
Schedule is subject to change in order to fulfill the needs of the mission. PREFERRED SKILLS & EDUCATION: Regional cyber center help desk experience Management experience Attention to detail Organizational skills Ability to remain calm under pressure. PHYSICAL REQUIREMENTS: Ability to sit, stand, walk for extended periods of time Ability to use a computer Ability to climb, kneel or crawl Ability to lift up to 20+ lbs.
Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites. Direct Viz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Perform the following duties: Proactively and efficiently administer Active Directory (AD) Services using enterprise tool sets such as Change Auditor, Advanced Group Policy Management (AGPM), SCCM, SCOM Effectively troubleshoot and document complex technical issues Document technical troubleshooting efforts in ticketing system and Knowledge Management Systems Ensure server configuration compliance with Do D and Army regulations Work independently and as a team member; set priorities and organize work to meet deadline Able to provide technical support and training to junior personnel regarding higher level troubleshooting Follow organizational processes and polices Demonstrate working knowledge
of: Windows Active Directory services Domain Name Service Server 2012 R2 administration Physical (Dell, HP, IBM) and virtual (VMware/Hyper-V) servers Client/server hardware and software configuration Networking concepts Creating and/or modifying scripts (batch, vbs, Power Shell) Mc Afee Host Based Security System (HBSS) Microsoft System Center Configuration Manager (SCCM) Microsoft System Center Operations Manager (SCOM) Assured Compliance backssment Solution (ACAS) Microsoft SQL Server DISA STIGs and IAVAs Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members,
team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications HS + 2 yrs.
similar experience, AA/AS + 1 year or BA/BS +0 An IAT II certification (CCNA-Security, CND, Cy SA+, GICSP, GSEC, Security+ CE, or SSCP) is required at start date Must acquire Microsoft server certification, MCP 70-410, 70-411 or higher within 6 months of hire Minimum Clearance Secret with ability to obtain and maintain a Top Secret Clearance Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Participate in rotational on-call duties to provide after-hours support Willing to work overtime, holidays, and weekends as necessary Perform other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
is responsible for ensuring the organization's Wide Area Network (WAN) infrastructure and related systems are well maintained and operate reliably and securely. This role will perform regular systems and security monitoring, provisioning, troubleshooting, and issue resolution.
The Senior Network Administrator will perform administration, operations, maintenance, and support of WAN infrastructure, routers, firewalls, Ethernet switches and related systems. They are also responsible for following relevant processes, procedures, and standards. Additionally, the Network Administrator will provide technical support related to assigned systems within their organization and to outside customers
as needed. They also handle patches and upgrades to ensure that systems are maximally efficient, effective, and secure. Required Knowledge, Skills and Abilities (KSA) Assisting with daily leadership and technical guidance for a team of network analysts while performing daily management network assets from various vendors to include firewalls, routers, switches, load balancers and VPNs on behalf of the United States Army.
Writing documentation to include SOPs and TTPs for various platforms in order to guide junior analysts in the performance of daily duties. Utilizing a diverse suite of network monitoring technology, troubleshoot a dynamic and complex environment while assisting third
parties to solve various network connectivity problems. Installation, maintenance, troubleshooting, and support of Cisco Internetworking Devices.
Installation, maintenance, troubleshooting, and support of Juniper Internetworking Devices. Standard Routing Protocols, i. e. EIGRP, BGP, OSPF, etc. TCP/IP ports, protocols, and subnetting. Network fundamentals. Network services such as, DNS, DHCP, NTP, and LDAP. Cybersecurity fundamentals. IT Industry terminology. Advanced troubleshooting and problem-solving techniques. Excellent oral and written communication. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications HS +8 yrs.
of Information Technology (IT) experience, or AA/AS +6 or BA/BS +4 at minimum An IAT II certification (CCNA-Security, CND, Cy SA+, GICSP, GSEC, Security+ CE, or SSCP) is required at start date Within 60 days of start of employment the Network Administrator MUST obtain one (1) professional certification identified in DISA IASE CSSP Infrastructure Support Do D 8570.01 Approved Baseline.
(Preferably CCNP) Minimum Clearance Secret with ability to obtain and maintain a Top-Secret Clearance Physical Requirements Ability to sit, stand, walk for extended periods of time. Ability to use a computer. Ability to climb, kneel, or crawl. Ability to lift up to 20+ lbs. Additional Requirements May be required to participate in a 24 x 7 shift rotation Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
is responsible for ensuring the organization's Wide Area Network (WAN) infrastructure and related systems are well maintained and operate reliably and securely. This role will perform regular systems and security monitoring, provisioning, troubleshooting, and issue resolution.
The Senior Network Administrator will perform administration, operations, maintenance, and support of WAN infrastructure, routers, firewalls, Ethernet switches and related systems. They are also responsible for following relevant processes, procedures, and standards. Additionally, the Network Administrator will provide technical support related to assigned systems within their organization and to outside customers
as needed. They also handle patches and upgrades to ensure that systems are maximally efficient, effective, and secure. Required Knowledge, Skills and Abilities (KSA) Installation, maintenance, troubleshooting, and support of Cisco Internetworking Devices.
Installation, maintenance, troubleshooting, and support of Juniper Internetworking Devices. Standard Routing Protocols, i. e. EIGRP, BGP, OSPF, etc. TCP/IP ports, protocols, and subnetting. Network fundamentals. Network services such as, DNS, DHCP, NTP, and LDAP. Cybersecurity fundamentals. IT Industry terminology. Advanced troubleshooting and problem-solving techniques. Excellent oral and written communication. Desired KSA Be a positive,
self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications HS + 2 yrs.
similar experience, AA/AS + 1 year or BA/BS +0 An IAT II certification (CCNA-Security, CND, Cy SA+, GICSP, GSEC, Security+ CE, or SSCP) is required at start date Within 60 days of start of employment the Network Administrator MUST obtain one (1) professional certification identified in DISA IASE CSSP Infrastructure Support Do D 8570.01 Approved Baseline.
Minimum Clearance Secret with ability to obtain and maintain a Top-Secret Clearance Physical Requirements Ability to sit, stand, walk for extended periods of time. Ability to use a computer. Ability to climb, kneel, or crawl. Ability to lift up to 20+ lbs. Additional Requirements MUST participate in a 24 x 7 shift rotation Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Huachuca, AZ. The selected candidate will formulate and define the system's scope and objectives based on user needs. Position Description: Provide computer management system application deployment, configuration, monitoring, reporting, and sustaining services in accordance with system owner guidance, best practices, and/or industry standards Support patching and system hardening through STIG application Develops, updates, and provides evidence for POAM maintenance and resolutions for all team-controlled assets identified with an open security vulnerability requiring mitigation.
Provide account management services to create, modify, and delete administrator and user accounts. 10) Review
and monitor event and user access logs and provide routine system updates. Troubleshoot application errors, operating system(s), server hardware, network communications, and storage allocation issues within the SYSMAN environment.
Utilize diagnostic tools to trace and resolve technical problems. Identify complex network and system fault corrections. Utilize Remedy ITSM to track and resolve problems impacting continued system operations and make recommendations for any corrective actions required. Monitor for policy changes for Information Systems. Devise or modify procedures to solve complex problems considering equipment capacity and limitations, operating time, and form of desired results
Prepare detailed specifications for future programs Analyze and revise existing system logic difficulties and document as necessary Possess competence to work on most phases of applications systems analysis activities Perform automated system configuration, updating, patching, monitoring, system reporting, and statistics for deployed applications, operating systems, and services using configuration, monitoring, and enterprise orchestrating systems/services Support the configuration and maintenance of applications to support system owner and mission owner requirements.
Document revised/updated procedures, processes, and methods for the operations and maintenance of the SYSMAN infrastructure.
Support application/software updates/patches and provide system/service status reporting for systems within RCC-C AOR as requested. Provide on-call support after business hours and during weekends when required. Follow ITIL best practices to manage tickets and processes. Develop and/or maintain SOPs, TTPs, and Smart Books associated with current knowledge of relevant technologies as assigned. Required/Desired: Active SECRET clearance with T5 investigation or the ability to obtain Interim SECRET T5 eligibility An IAT II certification (CCNA-Security, CND, Cy SA+, GICSP, GSEC, Security+ CE, or SSCP) is required ITIL Foundation Certification Microsoft - How to use Configuration Manager (SCCM) DISA ACAS v5.3 AA/AS or BS/BA and Professional Experience; In lieu of a Formal Degree, additional years of Professional Experience may be required Ability to perform on-call and after-duty hours as needed Communicate effectively both orally and in written form with users and office staff Capable of explaining complex procedures both verbally and in writing Work independently and within a team structure Ability to set priorities and organize work to meet deadlines Ability to solve problems quickly and completely in a logical manner About Our Work We are Vision IT.
The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, besides our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination Vision IT does not have a vaccination mandate that applies to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, Vision IT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Vision IT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
