Location: Columbus, OH
Company: 3C Technology Solutions
By applying the principles of trust, honesty, competence, integrity, and commitment, we care for and maximize talent to the benefit of each individual and the company. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled.
BENEFITS: 4 Day - 36 Hour Flex+ work schedule Hybrid work environment Health, Dental, Vision Insurance 401(k) with profit sharing Successful completion of a pre-employment substance screening and clean driving record is required. OVERVIEW: The Technical Support Engineer (Tier 1) is the " voice of the company" as the initial recipient of incoming help desk calls. You will be responsible
for responding to client calls and emails providing technical support with hardware and software issues. Support includes a variety of responsibilities such as: identifying, researching, documenting, building solutions and solution implementation.
The primary focus of this position is to resolve a variety of technical issues for workstations, servers, phones, networks, and databases. You will be part of a team delivering prompt, professional, and high-quality technical assistance. GENERAL RESPONSIBILITES: Ensures that incoming inquiries are initially responded to within contract Service Level Agreements (SLA) Completes technical support request tickets within position scope and responds
back to customer within predetermined company acceptable time periods using SLA alert system as tracking method.
Escalates calls that are beyond position scope to appropriate technical support engineers following company protocols. Ensures that customer is aware of actions and that deadlines for completion are clear. Troubleshoot and upgrade sequel databases Communicate expectations, status, and progress of assigned tasks and requests Real-time tracking of work performed in company ticketing system Write training manuals, train computer users, provide advice and demonstrate use of software and hardware to end-users Prepare and update technical documentation upon request REQUIREMENTS: Advanced computer and operating system knowledge.
Computing environments include Windows and Macintosh operating systems. Server environments include Windows and Linux Basic networking skills Interpersonal skills: customer care and telephone skills, good communication skills Good written communication skills to ensure timely and accurate service documentation Ability to prioritize, organize work; and quickly adapt to changes Self-motivated with the ability to work independently Capable of working and communicating effectively in a team Technical awareness: ability to match resources to technical issues appropriately Awareness of all company IT services for which support is provided Understanding of support tools, techniques, and how technology is used to provide IT services Some lifting and physical installation may be required EXPERIENCE: Two years of experience in the role of an IT Specialist and/or Help Desk Technician Experience in administration and deployment of Microsoft Exchange Experience with Connect Wise software or similar ticketing systems preferred Experience with VSS and Windows Server preferred Experience with RMM or MSP tools preferred
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
