Service Now Implementation Consultant | Tempe, AZ

implementation plans and documentation. Satisfies client technology services and solution requirements using best practices to: Design Plan Implement Validate and Test Document Provide Knowledge Transfer Troubleshoot Support Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.

Delivers consultative-based knowledge transfer and documentation to Logicalis' clients. Works with PMO in scheduling and managing engagements. Works with Logicalis' clients to perform backssments, health checks, performance tests, and capacity planning. Responsible for product evaluation, process improvement, and practice refinement

activities on occasion. Establishes relationships with clients by demonstrating strong listening skills. Builds credibility and trust by delivering what has been promised within established timeframes.

Maintains focus on client satisfaction and expectation management. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and

conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Education Bachelor's Degree in a related field. Experience / Technical Requirements 1 year experience implementing and developing in Service Now.

3 years experience in the following: Java scripting ITSM Ticketing System Web/internet development Service Now as preferred ITSM tool Service Now Administration Programming with understanding of programming principles and logic Proficient use of all Microsoft Office applications May consider an equivalent combination of education and experience. Certifications Information Technology Infrastructure Library (ITIL) Foundation Other Skills and Abilities Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.

Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution. Self-starter with excellent organizational, administrative and interpersonal skills. Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests. Excellent problem solving, decision making, and analytical skills. Project management and reporting skills. Maintains excellent client relationships and high client satisfaction ratings. Ability to travel nationally to meet with clients. Participates proactively in own career development.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, interactionual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.