Location: Chandler, AZ
end user issues in person, via telephone or from remote location with an emphasis on providing assistance concerning computer hardware and software, including printing, installation, email, network connectivity and operating systems. The candidate must possess critical thinking skills and be able to work with minimal supervision.
This person either works at client site or by remote access from an MTI office. PLEASE NOTE: This position is not just an administration position. Candidate must have break/fix experience for the knowledge requirement categories. This position will also require availability to make emergency calls to an MTI client during non-standard business hours. Potential
candidates should note that this is a dynamic position and MTI does not always operate on a nine-to-five schedule. While some days there will be scheduledtasks during normal business hours, sometimes, this is not possible.
The candidate must be flexible and able to deal with a customer s issues as they arise. Job functions WILL include evening or weekend jobs. REQUIREMENTS VMware and Windows Server Support Technician will have a minimum of 6 years experience in an IT support position and a minimum of 4 years experience in any type of customer service position. Candidate must have a minimum of 4 years supporting virtual server environments Working knowledge requirements: Firewall (hardware)
configuration (configure, security, ports) Advanced backup configuration Advanced mail server configuration Advanced domain configuration Advanced internet server configuration Basic UNIX, Novel etc.
Network installation and configuration (terminal servers, static IP addresses) Build and Repair of PCs (hardware, drivers, etc) including laptops PC network setup Virus and spyware removal VMware: server creation, maintenance, backup, physical to virtual conversion Break/fix and hands on production experience with server 2003 & 2008/Active Directory/Group Policy Candidate will also need to have reliable transportation to and from the MTI Chandler location.
Candidate will be provided with use of a company car and cell phone to execute job functions. Paid sick, holiday, vacation. Medical 45K 60K
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