Location: Arlington, VA
Company: Securigence
contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems Provides support for implementation, troubleshooting, and maintenance of IT systems.
Provides first-level problem identification, diagnosis, and resolution of problems. Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end
user(s). Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Provide local and remote Technical Support Services for end user support on the multiple networks within the agency. Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. Work with the IT Help Desk Lead to ensure
the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards Contribute to the change management process; represent the interests of the customer when backssing risk and impact.
May provide leadership to small teams or team members. Skills and Experience Minimum 3 years of Information Technology (IT) experience. Understanding of applying basic security principles to the computing environment (CE). Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.
). Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems. Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs. Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products. Experience installing and supporting workstation hardware and software. Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
Excellent written and verbal communication skills and excellent customer service skills are a must. Qualifications Associate's degree or higher. Can be substituted with 2+ years of relevant experience. Do D IAT Level II Certification is required. Do D Secret Clearance is required. Top Secret with SCI eligibility preferred. About Securi Gence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.
Securi Gence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
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