Location: Littleton, CO
Company: Lumen Technologies
Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news. Linked In: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and You Tube: /lumentechnologies.
The Role START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME! Lumen is seeking upbeat customer service contact center representatives to assist current voice and high-speed internet customers with service-related issues including hardware and software configurations. All contacts are inbound and are technical support only, NO SALES REQUIREMENTS. Combined with your current
computer skills, Lumen has a technical support training program for you to achieve success. This is a full-time , work-from-home (WFH) contact center position.
Next Class Start Dates: Monday, February 19, 2024 The Main Responsibilities Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers
over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. What We Look For in a Candidate This is a home-based position. You will need to provide internet access. You will need a home environment which is free from distractions which might interrupt calls. To be eligible you must reside in one of the following states: Arizona, Colorado, Idaho, Iowa, Minnesota, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming. Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers.
Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. workplace in your home or work location. The workplace must have an adequate work surface and be free of background noise and distractions. Demonstrated strong interpersonal communication skills when working with both internal and external customers. The ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
Experience with standard internet software is preferred. Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers. As a Work at Home employee, Lumen will supply you a desktop computer running Windows 10, second Monitor, Keyboard, Mouse, and USB headset. You must meet the following physical/logistical requirements for " at home" work in this position: Must subscribe to High-Speed Internet Service with a minimum speed of 10 Mbps (No Vo IP service is allowed). PC must be physically connected to modem/router using Ethernet cable (i.
puter cannot be run on a wireless connection). You are responsible for establishing a dedicated workplace in your home or work location. The workplace must have an adequate work surface and be free of background noise and distractions. Compensation & Benefits Starting rate $17.61/hr. After 6 months: $18.58/hr. After one year of service: $19.66/hr. Comprehensive benefits package 401K Savings with company match Paid vacation and holidays Tuition assistance program Fitness reimbursement program Wellness Rewards Survivor Benefit (6 month's salary paid to surviving eligible family members) #WFHCO #WFHIA #WFHNE #WFHSD #WFHWA #WFHAZ #WFHOR #WFHMN #WFHID #WFHNM #WFHUT #WFHWY #WFHND Requisition #: 332044 When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.
More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, interaction, gender, interactionual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, " protected statuses" ).
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
IT jobs, short for Information Technology jobs, encompass a broad range of roles focused on the creation, management, and support of computer-based information systems. These roles typically include software development, system integration, data analysis, network administration, and cybersecurity. The field is known for its fast-paced nature, constant evolution with emerging technologies, and high demand for skilled professionals. IT jobs often offer flexibility, competitive salaries, and opportunities for both technical and creative problem-solving. With technology being integral to virtually all industries, IT professionals can work in diverse environments from tech startups to large multinational corporations.
IT jobs, short for Information Technology jobs, encompass a broad range of roles focused on the creation, management, and support of computer-based information systems. These roles typically include software development, system integration, data analysis, network administration, and cybersecurity. The field is known for its fast-paced nature, constant evolution with emerging technologies, and high demand for skilled professionals. IT jobs often offer flexibility, competitive salaries, and opportunities for both technical and creative problem-solving. With technology being integral to virtually all industries, IT professionals can work in diverse environments from tech startups to large multinational corporations.
technology infrastructure? Are you a collaborative leader? Able to reach across company lines, working cross-functionally to ensure alignment on strategy? Do you long to work in an organization dedicated to fulfilling the hopes, dreams and aspirations of its membership and employee base?
If you enthusiastically answered " Yes! " to the questions above, this might be the Chief Technology Officer position for you! Here's the short list of typical responsibilities (not exhaustive, of course): Evaluate current technologies and provide new strategies to technology team to revise, design, and implement the architectural structure to improve overall business processes and gain efficiency.
Manage all technological functions (hardware, software, and related resources) to meet company's current and future objectives. Continually evaluate business and technology opportunities, identify best practices, and implement new initiatives as appropriate, driving continuous improvement.
Ensures all technology practices adhere to regulatory standards. Negotiates and contracts with consultants, technical personnel, and vendors for services and products. Develops, maintains, and tests disaster recovery plans in cooperation with other key stakeholders and vendors. Participates in project management process to ensure organizational projects are managed effectively. Assists in the organizational
oversight, transparency, accountability, and successful completion of projects.
Participates in executive committee meetings to advocate for technology advancements while keeping the Credit Union Member experience at the forefront of decisions made. Manages IT operating and capital budgets, effectively utilizing resources to best support credit union stakeholders including members, executive, and employees. Support capital planning for IT needs. Participates in preparation for and successful completion of audits and regulatory examinations. Develops, manages, and motivates a high-performing and highly engaged team, establishing individual and team performance goals, providing effective coaching and feedback, and holding himself/herself and staff accountable for results.
Serves as the BOD appointed Security Officer and Information Security Officer for the credit union. Negotiates and contracts with consultants, technical personnel, and vendors for services and products. Develops, maintains, and tests disaster recovery plans. Last, but not least, here are the typical qualifications for this position: Requires at least 7-10 years related experience with hands on experience in a leadership role. Degree in Information Systems preferred, or similar field of study is desired but not required depending on relevant industry experience and technology training, i.
e. ITIL training/certification or Six Sigma training/certification. Work involves motivating and influencing other leaders and stakeholders to accomplish key organizational objectives. Periodically work involves making material presentations to the Board of Directors, and business leaders. Working knowledge of cybersecurity principles and IT function oversight to include authentication, user management, network topology, network infrastructure principles, and Saa S platform management.
Familiarity with NCUA and/or FFIEC examination guidelines. Familiarity with modern cybersecurity frameworks (i. e. CSF, NIST, CIS). This position typically pays $215,000 - $220,000, based on experience. Desired performance competencies: Communication Emotional Intelligence Essentials Aligning Performance for Success Creating a Culture of Trust Customer Focused Strategic Planning Adaptability Job Posted by Applicant Pro
through world-class architecture? Do you have strong technical background? Do you keep up with current developments and trends in areas of expertise? Do you have a desire to work in a collaborative and dynamic work environment? If you enthusiastically answered " Yes!
" to the questions above, this might be the Systems Engineer-II (SE-II) position for you! Here's the short list of typical responsibilities (not exhaustive, of course): On a daily basis, the SE II will programmatically access and update back-end application APIs, write SQL scripts and stored procedures, swiftly build and deliver ETL/ELT jobs, develop and document all work in a repeatable process, and version all
platform code in GIT Hub. Support all ETL/ETL and Data Integration functions at the credit union, including accurate root cause analyses (RCA). Demonstrate deep understanding of all Credit Union data quality and processes to resolve incorrect data results or quickly reinstate service in the event of job failures across multiple systems of record.
Provide accurate and rapid solutions to restore analytic functionality and ensure business confidence in new BI solutions. Assemble complex data sets and technologies that meet functional / non-functional business requirements within relatively short time horizons (i. e. 'Agile Sprints'). Identify, design, and implement internal process improvements:
automate manual processes, optimize data delivery, and re-design infrastructure for enterprise Digital Transformation.
Conceptualize enterprise-level data architectural models to translate them to meaningful ETL/ELT batch jobs that integrate data from disparate platforms into one Master Data, DW, and DM platforms. Lead proof-of-concept exercises to design new DW/DM/BI solutions for key business units. Perform documentation and version control activities to ensure that the more recent and correct jobs are available for daily processing. In alignment with the VP of IT and Data, swiftly and courteously respond to end-user requirements for new functionality, enhancements, data extracts, and report/job fixes.
Last, but not least, here are the typical qualifications for this position: Requires Bachelor's Degree or greater in Data Analytics, Computer Science, Information Technology, Mathematics, Statistics, Business Administration, or other related discipline. May consider deep empirical systems integration and/or data warehousing experience / certifications in lieu of this degree. 5+ years' experience with configuring, mapping, and installing back-end APIs to instantly create reliable data transfer protocols between enterprise systems of record, cloud tech, data warehouses, and web servers.
5+ years practical experience in programmatically building excellent extract, transformation, and load (ETL/ELT) solutions on industry standard tools /platforms like Matillion (preferred), Informatica, Micro Strategy, SAP Business Objects, IBM Data Stage, or similar ETL/ELT tools. 4+ years' practical experience in working on leading raw SQL query, database stored procedure, try-catch error checking, and complex scripting technologies in tools such as DBeaver, TOAD IBM Data Studio, or SQL Server (SSMS) etc. 2+ years' practical experience in working with leading cloud platforms, MS Azure / Office 365 E3 or better preferred.
Be familiar with each of the credit union's main relational databases: IBM DB2, Snowflake, MS SQL Server, and Salesforce Apex/SOQL. Required Skills: Strong data warehouse / dimensional modeling practices using Snowflake; strong data architecture experience to explain why a chosen solution should be utilized for OLTP, OLAP, MDM, DW, DM, SCD/CDC, and BI; know how to swiftly implement diverse and accurate solutions to Production. Desired Skills: Ability to grasp a comprehensive and holistic big picture of business innovation and data integration experience in Financial Services industry enterprise-level Digital Transformation projects and who is also able to code the desired and optimal solutions as the company's foremost engineering authority in this area.
The Credit Union follows a hybrid work structure for some positions where employees can work remotely. On a weekly basis all WFH employees are required to be in office on Thursdays. Based on the demands of specific tasks or department requirements, WFH employees may need to be available for in office work at their manager's discretion. Working from the office may be necessary for certain collaborative tasks. Job Posted by Applicant Pro
