Location: Eglin AFB, FL
challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world. Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed – today and into tomorrow Your Impact: Mission Statement Jacobs is seeking a Help Desk Specialist to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.
This contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL and having units CONUS-wide. The 53 WG is the focal point for the Combat Air Forces in electronic warfare and is responsible for operational test and evaluation of advanced
equipment and systems. The 96 TW is the USAF’s test and evaluation center for advanced airdelivered weapons, navigation and guidance systems, and C2 systems. The 53rd WTSS team partners with military and civilian personnel to provide world-class IT technical support for the 53 WG and 96 TW missions.
The 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations / maintenance, and culminating in system retirement / replacement / upgrade. Both Wings are headquartered at Eglin AFB, FL, adjacent to the white-sand beaches and crystal-clear waters of Northwest Florida’s Emerald Coast. To learn more about the Emerald Coast, click here: / Job Description
Jacobs is seeking a self-motivated, energetic help desk tech to support the 53rd Computer Systems Squadron (53 CSS), a 53 WG unit.
The 53rd Computer Systems Squadron provides communications and information systems for the 53 Wing’s four groups. It automates, sustains, and operates wing communications and information systems activities including unclassified, collateral, and advanced program local area networks. It operates the Combat Air Force Network Operations Center providing classified information services to the CAF worldwide. The 53 CSS provides network capability to fuse data from multiple test facilities into one coherent picture and it develops and maintains the computer systems supporting the development, test, and dissemination of electronic warfare mission data.
The 53 CSS also provides advanced programs audiovisual support and operates and maintains a state-of-theart video-teleconferencing capability. Day-to-day duties for the successful candidate will include: Providing analytical techniques and procedures in support of clients, systems, and networks and consult with users to determine hardware, software, and system functionality. Providing overall network, user, and systems support and will be identify, prioritize, and resolve reported issues and problems, to include creating network user accounts and the setup/configuration of email.
Providing helpdesk support, field user calls, determine level of support required, and escalate/distribute those calls accordingly e. g. to Tier 2 or Tier 3. Providing support and troubleshooting users’ issues in the areas of account management, enterprise resources application, server administration, networking, and applications. Providing troubleshooting and problem resolution for software, hardware, and communications issues related to supported computer workstation systems and applications.
Performing security patching (analyzing, documenting and taking corrective action for any issues) and system audit collection and perform continuous system monitoring and analysis to ensure optimal systems, network, and user operation. Providing hardware/software installation and testing. Being available to perform other duties as assigned. Here’s What You’ll Need: Required Education and Experience: 1+ years of help desk experience diagnosing and resolving technical problems with both software and hardware. Demonstrated on-the-job experience as a full-service IT support team member in a Windows AD environment.
Experience working within an IT support team and ability to contribute and collaborate in daily support activity. Resolve, contribute, and provide prescriptive solutions to IT needs supporting SCIF and corporate IT operations and support staff. Required Skills: Must be able to provide onsite and remote technical support with an emphasis on hardware, connectivity, and application issues. Must possess problem solving skills, excellent understanding of desktop operating systems, networking principles and MS applications. Must understand information assurance and interact with security personnel on issues related to system security and provide sound information assurance guidance as required.
In addition to these responsibilities, must have strong communication skills. Must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize, and execute multiple tasks simultaneously in a high-pressure environment. Required Clearance: • Active / Valid Do D TS/SCI-eligible clearance (i. e. DCID 6/4 eligibility); applicant must maintain clearance in active/valid status.
o Clearance investigation close date must be no older than 5 years, 6 months at the time of application. • Must be willing to submit to, and be able to pass, a CI polygraph. Required Certification: • Active / valid Do D 8570.01-M IAT-II certification; applicant must maintain currency of same. Preferred Qualifications: • Experience working in a high-volume call-center. • Practical experience using a help desk ticketing system. • Demonstrated ability to multi-task. Essential Functions Work Environment • Work site is located at Eglin AFB, FL. • Position will require shift work on a rotational / permanent basis with shift assignment based on mission needs.
• Office setting that includes sedentary physical effort. However, may include lifting of weight up to thirty (30) pounds • No unusual hazards nor unusual environmental conditions on job site • The Do D and USAF have implemented specific COVID-19 mitigation measures and contract employees must comply with established guidance. Physical Requirements • Work may involve sitting or standing for extended periods of time. • Position will require typing and reading from a computer screen. • Must have enough mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner.
• Due to parking availability and location of work, walking moderate to long distances may be required. Equipment and Machines: Ability to operate office equipment such as personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work-related tools as required. May require installation/removal of network equipment, cables, and related materials. Attendance: • This position supports an operational work center providing extended coverage during the standard Monday-Friday work week.
Shift work may be required on a rotational or permanent basis as determined by mission needs. • Regular attendance of scheduled hours is extremely important, but not critical, except for deadlines and meetings. • Punctuality and regular attendance are necessary to meet deadlines. • Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements. Other Essential Functions: • Must be able to work assigned shift on either rotational and/or permanent basis • Outstanding interpersonal communication skills and ability to work with demanding customers.
• Ability to work effectively with strong, diverse personalities. • Strong organizational and time management skills, including ability to manage multiple activities, and tasks simultaneously. • Must always demonstrate professional behavior when dealing with customers, management and co-workers. • Must have clear, concise and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others. • Must maintain a positive work atmosphere by behaving and communicating in a professional manner.
• Independent personal transportation to work site is required. • Travel to and from customer's locations may be required to support projects. This may involve airline travel. In some cases, accommodations can possibly be made for POV, if necessary. • When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion. #ANSDefense #MOIP #LI-JA3 #53WTSS For more details: jobs-search. org/administration_eglin-afb-c427271/help-desk-specialist-journeyman-security-clearance-required-eglin-afb_i1971331141
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
Administrator for 1st Special Operations Group (1 SOMDG) Information Management / Information Technology (IM/IT) Services Support At Hurlburt Field Florida is responsible for providing systems administration and server support functions in support of Air Force Administrative and Medical systems.
The Systems Administrator shall provide the 1 SOMDG and medical entities embedded in operational Air Force units with Share Point support, configuration and consultation services supporting the 1 SOMDG's core web and database operations, web applications, unique mission critical applications, network connectivity, software installation and technical support for medical applications that are supported
by the 1 SOMDG. Responsibilities include managing and maintaining file servers, workstations, operating systems, applications, and network application software.
The position requires excellent customer service skills and technical ability. Experience operating in a Government or Military culture is preferred. Employees are required to work from the Hurlburt Field, FL military installation. Core duty hours include an 8hr work day spanning weekdays 0700 to 1700 with the office closed on Federal holidays and at times due to inclement weather conditions. Required Knowledge, Skills and Abilities (KSA) Support backup storage and protection plan providing for backup capability and retrieval
capabilities, security, and operational data storage for file and print servers Track, log, complete, and follow up on trouble ticket requests within work order priorities Conduct electronic vulnerability backssments of systems and educate users on proper methods to properly secure systems utilizing phishing, social engineering, and other industry standard techniques.
Analyze and backss equipment and performance degradation, including determination of hardware, software, and/or other technical changes to meet operational requirements and make appropriate recommendations to the 1 SOMDG CIO Maintain network and active directory operations Manage and administer user ID, passwords, security keys (public/private, unique), and domain addresses utilizing Microsoft Domain Management utilities.
Design and administer scripts and utilities used locally and wide to assist with LAN administration, process automation, application installations, Exchange/AD manipulation, and data collection. Manage and create logon scripts, data access, and Active Directory group policies customized for medical users and workstations Manage and maintain the file and servers, workstations, operating systems and network application software Install servers and configure hardware, peripherals, services, settings, directories, storage, etc.
in accordance with standards and project/operational requirements Create, manage, and distribute SCCM/ACAS/Tanium collections, packages, advertisements, and reports for medical workstations and applications as needed Conduct electronic vulnerability backssments of systems and websites Provide computer security incident response support Provide customers with support for updating/maintaining web pages to include graphics integral to the documents (Share Point) Provide leadership support as a senior member of the contract delivery team.
Support the development of contract deliverables including Monthly Status Reports and Special Reports. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Minimum 5 years of IT experience supporting the following: Experience supporting a Do D environment and applying Do D policies and best practices including implementing Security Technical Implementation Guide (STIG) Experience in IT support including current Microsoft Windows Desktop, Server, Active Directory, and Share Point.
Experience with Security Applications such as Mc Afee End Point security, Antivirus, Nessus Security Scan, SCCM. National Agency Check or Entrance National Agency Check in accordance with Do D 5200.2-RMinimum Maintain Do D 8570.01-M IAT Level II certification compliance (eg: Security Plus CE Certification) Maintain certification in relevant desktop Microsoft Operating System.
Minimum Clearance NAC Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
for 1st Special Operations Group (1 SOMDG) Information Management / Information Technology (IM/IT) Services Support At Hurlburt Field Florida is responsible for providing planning, analysis, troubleshooting, integration, installation, operations, system assistance, documentation, and systems administration services for facility specific data networks, including LAN, Wide Area Networks (WAN), Non- Secure Internet Protocol Router Network (NIPRNET), Medical Community-of-Interest (Med-COI), client-server, and internet access for the 1 SOMDG LAN.
The Network Administrator will provide medical network and systems administration of the 1 SOMDG LAN, including network infrastructure hardware (hubs,
routers, switches, terminal servers, file and printer servers, remote access and modem servers, wireless access points, and internal/external gateway platforms).
Analyze and define network requirements; configure and optimize network servers; monitor network capacity and performance; diagnose and resolve network problems; develop network backup and recovery procedures; manage the installation and integration of system fixes, updates and enhancements; and install, test, maintain, and upgrade network operating system software. The position requires excellent customer service skills and technical ability. Experience operating in a Government or Military culture is preferred. Employees are
required to work from the Hurlburt Field, FL military installation.
Core duty hours include an 8hr work day spanning weekdays 0700 to 1700 with the office closed on Federal holidays and at times due to inclement weather conditions. Required Knowledge, Skills and Abilities (KSA) Provide network infrastructure troubleshooting and problem resolution assistance on client-owned and operated Cisco switches Provide medical network and systems administration of the 1 SOMDG LAN, including network infrastructure hardware (hubs, routers, switches, terminal servers, remote access and modem servers, wireless access points, and internal/external gateway platforms).
Analyze and define network requirements; configure and optimize network servers; monitor network capacity and performance; diagnose and resolve network problems; develop network backup and recovery procedures; manage the installation and integration of system fixes, updates and enhancements; and install, test, maintain, and upgrade network operating system software. Manage medical wireless access points and assist Air Force Medical Services Agency with AOS upgrades. Conduct electronic vulnerability backssments of systems and educate users on proper methods to properly secure systems utilizing phishing, social engineering, and other industry standard techniques.
Analyze and backss equipment and performance degradation, including determination of hardware, software, and/or other technical changes to meet operational requirements and make appropriate recommendations to the 1 SOMDG CIO Perform research on system vulnerabilities, conduct system penetration analysis, monitor the supported networks to detect intrusions. Assist with developing automated tools to assist in the network monitoring, intrusion detection, and reaction to incidents. Assist with the development of a Data Backup Plan (DBP), Disaster Recovery Plan (DRP), Emergency Mode Operations Plan (EMOP), Medical Continuity of Operations Plan (MCOOP), and Application and Data Criticality Analysis.
Provide minimum support for telephony requirements at 1 SOMDG. Assist 1 SOMDG TCO with physical retrieval of data on the handset and identifying phone movement needs with the customer. Coordinating with 1 SOCS to assist users with voicemail password resets, and assists with annual TCO phone inventory. Provide leadership support as a senior member of the contract delivery team. Support the development of contract deliverables including Monthly Status Reports and Special Reports.
Desired KSA Support backup storage and protection plan providing for backup capability and retrieval capabilities, security, and operational data storage for file and print servers Track, log, complete, and follow up on trouble ticket requests within work order priorities Conduct electronic vulnerability backssments of systems and educate users on proper methods to properly secure systems utilizing phishing, social engineering, and other industry standard techniques. Analyze and backss equipment and performance degradation, including determination of hardware, software, and/or other technical changes to meet operational requirements and make appropriate recommendations to the 1 SOMDG CIO Maintain network and active directory operations Manage and administer user ID, passwords, security keys (public/private, unique), and domain addresses utilizing Microsoft Domain Management utilities.
Design and administer scripts and utilities used locally and wide to assist with LAN administration, process automation, application installations, Exchange/AD manipulation, and data collection. Manage and create logon scripts, data access, and Active Directory group policies customized for medical users and workstations Manage and maintain the file and servers, workstations, operating systems and network application software Install servers and configure hardware, peripherals, services, settings, directories, storage, etc.
in accordance with standards and project/operational requirements Create, manage, and distribute SCCM/ACAS/Tanium collections, packages, advertisements, and reports for medical workstations and applications as needed Conduct electronic vulnerability backssments of systems and websites Provide computer security incident response support Provide customers with support for updating/maintaining web pages to include graphics integral to the documents (Share Point) Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Minimum 5 years of IT experience supporting the following: Experience supporting a Do D environment and applying Do D policies and best practices including implementing Security Technical Implementation Guide (STIG) Experience in IT support including current Microsoft Windows Desktop, Server, Active Directory, and Share Point.
Experience with Security Applications such as Mc Afee End Point security, Antivirus, Nessus Security Scan, SCCM. National Agency Check or Entrance National Agency Check in accordance with Do D 5200.2-RMinimum Maintain Do D 8570.01-M IAT Level II certification compliance (eg: Security Plus CE Certification) Desired but not required: Certification in relevant desktop/server Microsoft Operating System.
Minimum Clearance NAC Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Systems Administrator for 1st Special Operations Group (1 SOMDG) Information Management / Information Technology (IM/IT) Services Support At Hurlburt Field Florida is responsible for providing systems administration and server support functions in support of Air Force Administrative and Medical systems.
The Systems Administrator shall provide the 1 SOMDG and medical entities embedded in operational Air Force units with Share Point support, configuration and consultation services supporting the 1 SOMDG's core web and database operations, web applications, unique mission critical applications, network connectivity, software installation and technical support for medical applications that
are supported by the 1 SOMDG. Responsibilities include managing and maintaining file servers, workstations, operating systems, applications, and network application software.
The position requires excellent customer service skills and technical ability. Experience operating in a Government or Military culture is preferred. Employees are required to work from the Hurlburt Field, FL military installation. Core duty hours include an 8hr work day spanning weekdays 0700 to 1700 with the office closed on Federal holidays and at times due to inclement weather conditions. Required Knowledge, Skills and Abilities (KSA) Support backup storage and protection plan providing for backup capability
and retrieval capabilities, security, and operational data storage for file and print servers Track, log, complete, and follow up on trouble ticket requests within work order priorities Conduct electronic vulnerability backssments of systems and educate users on proper methods to properly secure systems utilizing phishing, social engineering, and other industry standard techniques.
Analyze and backss equipment and performance degradation, including determination of hardware, software, and/or other technical changes to meet operational requirements and make appropriate recommendations to the 1 SOMDG CIO Maintain network and active directory operations Manage and administer user ID, passwords, security keys (public/private, unique), and domain addresses utilizing Microsoft Domain Management utilities.
Design and administer scripts and utilities used locally and wide to assist with LAN administration, process automation, application installations, Exchange/AD manipulation, and data collection. Manage and create logon scripts, data access, and Active Directory group policies customized for medical users and workstations Manage and maintain the file and servers, workstations, operating systems and network application software Install servers and configure hardware, peripherals, services, settings, directories, storage, etc.
in accordance with standards and project/operational requirements Create, manage, and distribute SCCM/ACAS/Tanium collections, packages, advertisements, and reports for medical workstations and applications as needed Conduct electronic vulnerability backssments of systems and websites Provide computer security incident response support Provide customers with support for updating/maintaining web pages to include graphics integral to the documents (Share Point) Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Minimum 3 years of IT experience supporting the following: Experience supporting a Do D environment and applying Do D policies and best practices including implementing Security Technical Implementation Guide (STIG) Experience in IT support including current Microsoft Windows Desktop, Server, Active Directory, and Share Point.
Experience with Security Applications such as Mc Afee End Point security, Antivirus, Nessus Security Scan, SCCM. National Agency Check or Entrance National Agency Check in accordance with Do D 5200.2-RMinimum Maintain Do D 8570.01-M IAT Level II certification compliance (eg: Security Plus CE Certification) Maintain certification in relevant desktop Microsoft Operating System. Minimum Clearance NAC Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
