Location: Springfield, IL
Company: State Of Illinois
of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois. website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Transcripts are required. If you do not upload transcripts, you will not be considered for this position. Posting Identification Number 34029 Position Overview Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (Do IT) is seeking to hire qualified
candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Salesforce Release Specialist implementing analytical and programming functions to adapt, configure, or support Salesforce and applications related releases.
In this role you will perform support and problem solution functions for the more difficult problems and serve as a liaison with the vendor for Salesforce software problem resolutions related to the release. In addition, you will implement Salesforce installations, removals, modifications, and security according to agency requirements and Information Technology policy. This position also serves as a project
team member conducting difficult project assignments within set time frames to meet assigned project deliverables.
If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the Do IT Team! As a State of Illinois employee, you receive a comprehensive benefits package including: Competitive Group Insurance benefits including health, life, dental and vision plans Flexible work schedules (when available and dependent upon position) 10-25 days of paid vacation time annually (10 days for first year of state employment) 12 days of paid sick time annually which carryover year to year 3 paid personal business days per year 13-14 paid holidays per year dependent on election years 12 weeks of paid parental leave Pension plan through the State Employees Retirement System Deferred Compensation Program – voluntary supplemental retirement plan Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For more information regarding State of Illinois Benefits follow this link: www2.
illinois. gov/cms/benefits/Pages/default. aspx Job Responsibility 45% Under general direction, serves as a Salesforce Release Specialist for the Department of Innovation & Technology (Do IT): Performs assigned release/change management activities for Salesforce development teams.
Analyzes data and implements judgment in defining and evaluating problems of an operational or procedural nature. Designs and implements new processes and facilitates user adoption. Analyzes and monitors information for smooth and timely deployments across multiple Salesforce environments. Implements analytical and programming functions to adapt, configure, or support Salesforce and applications related releases.
Performs support and problem solution functions for the more difficult problems. Utilizes System Development Lifecycle (SDLC) methodologies and processes using Waterfall and Agile. Utilizes continuous integration/continuous delivery (CI/CD) tools, Copado, Azure Dev Ops (ADO), and Own Backup in performance of duties. Utilizes best practices and functionality in performance of duties. Assists manager in creating, implementing, and coordinating new release processes. Implements Salesforce installations, removals, modifications, and security according to agency requirements and Information Technology (IT) policy.
Performs Salesforce system tuning and measurement functions to improve Salesforce performance related to releases. 40% Serves as a project team member: Conducts difficult project assignments within set time frames to meet assigned project deliverables. Works with the project lead to prepare and update project schedules. Prepares detailed project status reports and technical documentation. Serves as a liaison with project teams and the vendor for Salesforce software problem resolutions related to the release. Works with and collaborates with multiple teams. Identifies issues, risks, and constraints that could adversely impact the project or its associated schedule and notifies project lead of findings.
Utilizes project management tools such as MS Power Point, MS Visio, MS Project, and MS Teams Azure in performance of duties. (Job Responsibilities continued) 10% Keeps abreast of new developments in the Information Technology field: Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. Attends demonstrations and exhibitions related to assigned operations.
5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications 1. Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related field. 2. Requires one (1) year of professional experience in Information Technology, applications services, or a related field. Specialized Skills 1. Requires one (1) year of professional experience supporting and maintaining the Salesforce platform or similar platform. 2.
Requires one (1) year of professional experience with release/change management with Salesforce or similar platform. 3. Requires one (1) year of professional experience with system development life cycle (SDLC) using Waterfall or Agile. 4. Requires one (1) year of professional experience utilizing project management tools such as MS Power Point, MS Visio, MS Project, MS Teams Azure or similar tools. Preferred Qualifications (In Order of Significance) 1. One (1) year of professional experience supporting and maintaining the Salesforce platform or similar platform. 2. One (1) year of professional experience with release/change management with Salesforce or similar platform.
3. One (1) year of professional experience with system development life cycle (SDLC) using Waterfall or Agile. 4. One (1) year of professional experience utilizing project management tools such as MS Power Point, MS Visio, MS Project, MS Teams Azure or similar tools. 5. Extensive knowledge of best practices and functionality. 6. Extensive knowledge of continuous integration/continuous delivery (CI/CD) tools such as Copado and Azure Dev Ops (ADO) Own Backup or similar tool. 7. Ability to design and implement new processes and facilitate user adoption.
8. Ability to serve as a liaison with project teams and vendor for Salesforce software problem resolutions related to the release. 9. Ability to establish and maintain cooperative working relationships. 10. Ability to assist release manager in creating, implementing, and coordinating new release processes. 11. Developed verbal and written communication skills to present information with clarity and precision. Conditions of Employment NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
1. Requires ability to travel. 2. Requires ability to pass a position specific, agency required background check. 3. Requires ability to work outside of normal business hours to meet deadlines. 4. Requires ability to use agency-supplied equipment (cell phone, laptop, etc. ). 5. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties. 6. Requires ability to lift and carry objects weighing up to 10 pounds. This position is considered sedentary work as defined by the U.
S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing. The conditions of employment listed are incorporated and/or related to any duties included in the position description. Work Hours: 8:30 AM - 5:00 PM; M-F Work Location: 300 W Jefferson St Springfield, IL 62702-5041 Agency Contact: Ebony Allen Email: Phone #:217-524-xyz X Job Family: Science, Technology, Engineering & Mathematics This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (Dol T) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, Dol T delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, Dol T offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally.
Do IT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, interaction, gender identity and expression, age, religion, disability, and interactionual orientation. APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois. homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois. homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.
– click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: @SIL-P1.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois. website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Posting Identification Number DF33962 Job Description: The Department of Healthcare and Family Services, Division of Finance, Bureau of Collection Services is seeking a highly experienced and motivated Information
Systems Analyst to assist the bureau with various complex tasks pertaining to electronic Third-Party Liability (TPL) health insurance eligibility files and reporting.
The preferred candidate will have experience in coding, analyzing databases/files, coordinating hardware and software updates, providing LAN support to staff, and serving as a security monitor. The ideal candidate will demonstrate good verbal and written communication, as well as exhibit the ability to plan, prioritize, and follow up on tasks to ensure such are completed accurately and timely. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including:
• Monday-Friday work schedule • Flexible work schedules are available in many program areas.
(Remote work may be an option for certain positions. ) • Health, Life, Vision, and Dental Insurance • Pension Plan • Paid Parental Leave • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) • Employees earn (12) paid Sick Days annually. • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. • Employees earn (3) paid Personal Days annually. • (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, interaction, gender identity and expression, age, religion, disability, and interactionual orientation.
HFS is an equal opportunity employer. Job Responsibilities Serves as a System Analyst for the Department of Healthcare and Family Services (HFS), Division of Finance, Bureau of Collection Services (BOC) by providing Local Area Network (LAN) support for onboarding, out-processing, and inventory management Conducts difficult and specialized services to support eligibility match applications Defines and implements detailed designs utilizing various program languages including SAS Analytics Software, IBM Db 2 Database, Structured Query Language (SQL), Easytrieve, and Common Business Oriented Language (COBOL) Develops management and analytical ad hoc reports and files using SAS and the Enterprise Data Warehouse to facilitate data management decisions Conducts special review projects Attends training classes and seminars sponsored by the Department and outside technology organizations Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in computer science or directly related fields and requires one (1) year of professional experience in a related Information Technology field Specialized Skills Requires one (1) year of experience serving as a Local Area Network (LAN) coordinator, Help Desk staff, or other position providing end-user hardware and software support Preferred Qualifications One (1) year of experience serving as a LAN coordinator, Help Desk staff, or other position providing end-user hardware and software support One (1) year of experience applying or programming with SQL, Enterprise Data Warehouse queries and concepts, Visio, MS Access, and object-oriented programming One (1) year of professional experience communicating complex IT issues both verbally and in writing One (1) year of experience with data processing and information technology One (1) year of experience analyzing data, coding, testing, and documenting of programs and systems One (1) year of experience developing and implementing technical reports and forms Conditions of Employment Requires the ability to pass a background check Requires the ability to utilize and maintain agency supplied equipment such as a laptop This position is considered medium work as defined by the U.
S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. Work Hours: Monday - Friday 8:30am - 5:00pm Work Location: 201 South Grand Ave E Springfield, IL 62704-3803 Agency Contact: Job Family: Science, Technology, Engineering & Mathematics This position DOES contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois. homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois. homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois. – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: @SIL-P1.
the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois. website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Transcripts are required. If you don't upload transcripts you will not be considered for the position. Posting Identification Number 34250 Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (Do IT) is seeking to hire qualified candidates
with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Senior Systems Analyst performing complex system design and development tasks for use in the area of web application design, construction and maintenance.
In this role, you will utilize various languages and technologies in performance of duties including, but not limited to: Object-oriented (OO) programming languages,NET (framework and core), ASP. NET, C#. NET, MVC or MVVM patterns, entity framework, HTML 5, CSS, Bootstrap, JQuery/Java Script, SQL Server, Access, and Share Point. In addition, you will serve as a lead developer and team lead. If you possess these knowledges,
skills, abilities and experience we invite you to apply for this position with Do IT!
As a State of Illinois employee, you receive a comprehensive benefits package including: • Competitive Group Insurance benefits including health, life, dental and vision plans • Flexible work schedules (when available and dependent upon position) • 10-25 days of paid vacation time annually (10 days for first year of state employment) • 12 days of paid sick time annually which carryover year to year • 3 paid personal business days per year • 13-14 paid holidays per year dependent on election years • 12 weeks of paid parental leave • Pension plan through the State Employees Retirement System • Deferred Compensation Program – voluntary supplemental retirement plan • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For more information regarding State of Illinois Benefits follow this link: www2.
illinois. gov/cms/benefits/Pages/default. aspx Job Responsibilities 35% Under administrative direction, performs complex professional and advisory functions as a Senior Systems Analyst for the IL Department of Innovations & Technology/IL State Police: Coordinates and performs complex system design and development tasks, developing system design and development documentation for use in the area of web application design, construction, and maintenance.
Makes recommendations to create or modify programming techniques, system documentation standards, and guidelines. Utilizes various languages and technologies including, but not limited to: Object-oriented (OO) programming languages,NET (framework and core), ASP. NET, C#. NET, MVC or MVVM patterns, entity framework, HTML 5, CSS, Bootstrap, JQuery/Java Script, SQL Server, Access and Share Point.
Performs, manages, and monitors unit and integration testing to verify the system components function correctly. Resolves technical issues through efficient and targeted debugging, research and investigation. 25% Conducts and coordinates investigative and analytical studies: Conducts and coordinates investigative and analytical studies of complex system functions and operations and selects approaches for the resolution of complex problems or improving the efficiency of existing systems. Interviews users, analyzing their IT needs in order to develop project design of high complexity.
Identifies, reviews, and recommends new content management software to bring websites up to the latest technology and eliminate unsupported software. Monitors applications, answers questions, and responds to emergency requests when problems arise. (Job Responsibilities continued) 15% Serves as a lead developer: Coordinates analysis and programming functions on web development assignments of high complexity. Utilizes advanced programming techniques and coordination and development of enterprise components for the Department. 15% Serves as a team lead: Provides technical guidance, system information and instruction to other IT team members, assisting with specific work issues requiring a broader knowledge of subject matter processing.
Provides professional advisory assistance to the IT team members regarding system functions of higher complexity. 5% Continues education in the information technology field: Continues education and receives advanced training in web development. Represents the project team by attending meetings, conferences, or continuing education. 5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields. Requires three (3) years of professional experience in Application Services, Web Development, or a related inofrmation technology field. Specialized Skills Requires three (3) years of professional experience advising the principles and techniques of computer system analysis. Requires one (1) year of professional experience with MQSeries, Message Broker, Web Sphere, Web Logic, and web services.
Requires three (3) years of professional experience with development tools including Visual Studios (C# and. Net), Java, Oracle Enterprise Manager, SQL Navigator, SQL Plus, and PL/SQL. Preferred Qualifications (In Order of Significance) Requires three (3) years professional experience analyzing Object-oriented (OO) programing languages. Requires three (3) years professional experience in NET (Framework and core), ASP. NET, C#. NET, MVC or MVVM Patterns. Requires three (3) years professional experience in Entity framework, HTML, CSS, and Bootstrap. Requires three (3) years professional experience in JQuery/Java Script, SQL Server, Access, and Share Point.
Requires three (3) years professional experience with web application design, construction, and maintenance. Conditions of Employment Requires ability to travel. Requires ability to pass a position specific, agency required background check. Requires ability to work outside of normal business hours to meet deadlines. Requires ability to use agency-supplied equipment (cell phone, laptop, etc. ). Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
Requires ability to serve on call and rotation for call outs on system programs. Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U. S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing. Work Hours: Monday -Friday 8:30 AM - 5:00 PM Work Location: 801 S 7th St Springfield, IL 62703-2487 Agency Contact: Job Family: Science, Technology, Engineering & Mathematics This position does contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (Dol T) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, Dol T delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, Dol T offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally.
Do IT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, interaction, gender identity and expression, age, religion, disability, and interactionual orientation.
APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois. homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois. homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois. – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: @SIL-P1.
this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois. website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Transcripts are required. If you don't upload transcripts you will not be considered for the position. Posting Identification Number: 33945 Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (Do IT) is seeking to hire qualified candidates with the
opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Analyst II performing complex professional and advisory functions in End User Computing (EUC) Image Management for assigned agencies.
As a highly advanced specialist, researches, tests, analyzes, evaluates, and makes recommendations on complex vendor supplied personal computing hardware, operating systems, utility programs, applications, software, and associated technology/methodology for personal computer configuration, imaging, testing, and related standards. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position
to join the Do IT Team! As a State of Illinois employee, you receive a comprehensive benefits package including: Competitive Group Insurance benefits including health, life, dental and vision plans Flexible work schedules (when available and dependent upon position) 10-25 days of paid vacation time annually (10 days for first year of state employment) 12 days of paid sick time annually which carryover year to year 3 paid personal business days per year 13-14 paid holidays per year dependent on election years 12 weeks of paid parental leave Pension plan through the State Employees Retirement System Deferred Compensation Program – voluntary supplemental retirement plan Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP) Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility For more information regarding State of Illinois Benefits follow this link: www2.
illinois. gov/cms/benefits/Pages/default. aspx Job Responsibilities 25% Under administrative direction, serves as a Computer Support Analyst II for the Department of Innovation & Technology (Do IT): Performs complex professional and advisory functions in End User Computing (EUC) Image Management for assigned agencies.
As a highly advanced specialist, researches, tests, analyzes, evaluates, and makes recommendations on complex vendor supplied personal computing hardware, operating systems, utility programs, applications, software, and associated technology/methodology for personal computer configuration, imaging, and related standards. Compiles requirements, develops images, and facilitates testing. Enforces Do IT operations and management standards with regard to creation, content management, distribution, and storage of personal computer images. Consults with Bureau staff and Vendor resources on personal computer related technical issues.
25% Meets with customer agencies to determine and backss personal computing requirements: Reviews security and performance considerations to ensure compliance. Creates images and develops applicable software distribution/installation scripts. Facilitates customer acceptance testing and confirms image readiness for production utilizing Microsoft Server, Microsoft Deployment Toolkit and Lite-Touch imaging methodology, Active Directory, Microsoft and Mac Operating Systems internals, Power shell command and scripting, Automated Software Development tools such as Microsoft Installer scripts, System Management Server, System Center Configuration Manager, Microsoft Office Suite, MS Visio, Mc Afee Anti-virus, Outlook, routers, routing protocols, switches, firewalls, VPN, Internet-voice systems, programming languages and scripts.
20% Maintains detailed documentation of customer agency environments, personal computing installation requirements, and references image/software content in accordance with operations and management standards: Monitors Service Management tool to ensure service level agreements are being met. Escalates time sensitive requests to management.
20% Provides technical consultation/guidance on configuration and reference image/software related subject matter to installation, incident management, software packaging, network, and/or service management technicians. 5% Keeps abreast of new developments in the Information Technology (IT) field: Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and maintain current on IT products, vendors, techniques and procedures. Attends demonstrations and exhibitions related to assigned operations. 5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Knowledge, Skills, and Abilities Minimum Qualifications: Requires knowledge, skill and mental development equivalent to four (4) years of college with course work in computer science or directly related fields. Requires three (3) years of professional experience in Client Services, Image Management, or a related Information Technology field. Specialized Skills: Requires three (3) years of professional experience in Microsoft Server, Microsoft Deployment Toolkit and Lite-Touch imaging methodology, Active Directory, Microsoft and Mac Operating Systems internals, Power shell command and scripting, Automated Software Development tools such as Microsoft Installer scripts, System Management Server, System Center Configuration Manager, or Anti-virus.
Requires three (3) years of professional experience with configuration and development of imaging software and images and facilitating testing. Requires three (3) years of professional experience in End User Computing. Requires three (3) years of professional experience providing technical consultation/guidance. Requires three (3) years of professional experience with programming languages and scripts.
Preferred Qualifications (In Order of Significance): Three (3) years of professional experience in Microsoft Server, Microsoft Deployment Toolkit and Lite-Touch imaging methodology, Active Directory, Microsoft and Mac Operating Systems internals, Power shell command and scripting, Automated Software Development tools such as Microsoft Installer scripts, System Management Server, System Center Configuration Manager, or Anti-virus. Three (3) years of professional experience with configuration and development of imaging software and images and facilitating testing.
Three (3) years of professional experience in End User Computing. Three (3) years of professional experience providing technical consultation/guidance. Three (3) years of professional experience with programming languages and scripts. Extensive knowledge of personal computer hardware/software products, configurations, peripheral equipment, and related support methodologies to provide assigned technical and analytical services. Ability to analyze and diagnose system issues and coordinate efforts to resolve. Ability to maintain satisfactory working relationships with others.
Developed verbal and written communication skills to present information to others with clarity and precision. Employment Conditions NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. Requires ability to travel. Requires ability to pass a position specific, agency required background check. Requires ability to work outside of normal business hours to meet deadlines. Requires ability to use agency-supplied equipment (cell phone, laptop, etc. ). Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
Requires ability to lift and carry objects weighing up to 50 pounds. This is considered medium work as defined by the U. S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. The conditions of employment listed are incorporated and/or related to any duties included in the position description. Work Hours: Monday - Friday 8:30AM - 5:00 Work Location: 5300 S.
6th Street, Springfield, IL Agency Contact: Job Family: Science, Technology, Engineering & Mathematics This position DOES contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois. homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.
homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois. – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s).
You may receive emails from the following addresses: @SIL-P1. The Department of Innovation & Technology (Dol T) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, Dol T delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, Dol T offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally.
Do IT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, interaction, gender identity and expression, age, religion, disability, and interactionual orientation.
