Location: Springfield, VA
your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!
Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! The Intermediate Helpdesk Specialist provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. Responsibilities Assist in providing technical assistance and support related
to computer systems, hardware, or software Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Respond to email or chat messages for customers seeking help. Walk customers through the problem-solving process. Run diagnostic programs to resolve problems. Follow up with customers to ensure issue(s) were resolved. Gain feedback from customers about system usage. Run reports to determine malfunctions that continue to occur. Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk. Utilize Attempt First Call Resolution (FCR) for all requests
received. Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Other duties as assigned. Qualifications Bachelor's degree and 4+ years relevant experience OR Associate degree and 6+ years relevant experience OR HS / GED Degree and 8+ years of relevant experience Operational experience with Service Now Experience in the Intelligence Community Ability to obtain Do D 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire TS/SCI clearance Knowledge, Skills, and Abilities: Ability to obtain CI Poly Clearance Ability to work Shift hours. Shift will be identified upon hire Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others Excellent skills in Microsoft Word, Excel, and other Office applications Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.
From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day.
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform.
We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- /news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - Glassdoor - /Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23. htm Linked In - /company/1472684/ Facebook - /chenegamios/ #Chenega Agile Real Time Solutions, LLC Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program For more details: jobs-search. org/technology_springfield-c449878/intermediate-helpdesk-specialist-security-clearance-required-springfield_i1971253589
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
includes system administration, database administration, web/software operation and maintenance, logistics support, and operations and sustainment support. The IAS program is a critical component of INSCOM as it executes mission command of operational intelligence forces; conducts worldwide multidiscipline and all source intelligence operations; delivers advanced skills training, linguist support, specialized quick reaction capabilities, intelligence related logistics, contracting, and communications in support of Army, Joint, and Coalition command and the National Intelligence Community.
Responsibilities: • Support the identification and resolution of automation and information technology
hardware and software issues and problems to maintain at least a 99% system availability rate. • Perform installation, configuration, administration and monitoring of enterprise class blade and storage technologies, to include performance optimization, patching, and updating of associated hardware and underlying operating systems in PWS 5.1.
• Perform administration and maintenance of Windows based servers to include daily system checks and record 100% of findings and statuses in DAIIS Systems Administration Daily Checks list. • Apply Security Template Implementation Guidelines (STIG) and security updates and hotfixes to address Information Assurance Vulnerability backssments (IAVA) and
security mandates within 30 calendar days of notification of update availability.
• Provide detailed system matrices of DAIIS supported systems and applications to include utilization, uptime, storage availability, and performance monthly or as requested. • Analyze technical support requests and provide possible technical solutions and courses of action within10 business days of receipt of request. • Conduct testing of systems and applications immediately after configuration changes and software deployments to validate that changes and enhancements do not adversely affect system operation and performance. • Deploy DAIIS-developed and third-party commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) applications to production, integration, and staging servers within 15 business days of deployment request.
• Conduct system upgrades as directed by DAIIS leadership. Planning phase shall start within 15 days business days of upgrade request and work will be completed no later than 15 after the agreed completion date. • Ensure the availability and accessibility of an average of twenty (20) Microsoft Internet Information Services (IIS) for Windows Server websites hosted across six (6) networks. • Respond to customer requests and contact customers by the end of the business day to confirm requirement receipt and provide an approximate time of completion.
• Provide Continuity of Operations planning, evaluation, and execution of critical services during the quarterly IPR and update any required SOPs and instructions guides within five days of IPR completion. • Develop and maintain documentation which includes SOPs, TTPs, System Architecture Guides, and Diagrams for all DAIIS systems and hardware configurations adhering to organizational templates and policies. • Notify the Government of any unscheduled system outages within 30 minutes of each occurrence and record the outage to the operations log within four (4) hours.
• Makes Configuration management data shall be timely updated within one business day of any modification or update of infrastructure and the contractor will report the updates/changes in their Monthly Status Reports • Monitor and assume responsibility of trouble tickets assigned to the Systems Administration branch, assign specific tickets for resolution, and prioritize tickets in line with organizational goals of maintaining 99% system availability rate. • Provide after-hours on-site support to respond to system/application malfunctions.
The contractor shall have 2 hours after notification of an issue to respond to the workplace. If after two hours on site the issue is not resolved, the contractor shall escalate the issue to the Project Manager who shall provide hourly telephonic updates to the COR and TTM until the issue is resolved. #divergent Here’s What You’ll Need: • Do D 8570.1-M IAT Level II certification • Three years of experience in server administration including supporting and managing servers in a production environment. • Two years of experience in server administration applying systems patches and STIGs on a Microsoft (MS) Windows Server 2012 R2 and later.
• Two years of experience applying industry best practices for a Windows Server 2012 R2 or later configuration, • Two years of experience customizing member servers using Role and Feature additions for a Windows Server 2012 R2 or later configuration, • Two years of experience managing Microsoft Active Directory, DNS, DHCP • TS/SCI clearance with SBI and ability to attain SI, TK, G, HCS, and NATO Secret clearance • Microsoft Technology Associate (MTA) - Windows Server Administration Fundamentals Certification • Must be able to communicate effectively both verbally and in writing.
• Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation. • Must be able to interface with individuals at all levels of the organization both verbally and in writing. • Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. • Must work well under pressure to meet deadline requirements. Preferred: • Bachelor’s Degree For more details: jobs-search. org/architecture-construction_fort-belvoir-c449581/microsoft-windows-systems-administrator-jr-security-clearance-required-fort-belvoir_i1971852523
applications and backup support for VMWare virtual environments. Install, configure, maintain, and provide troubleshooting support for all operating systems, applications, and hardware assigned. Support planning and implementation for all new and existing systems solutions.
Maintain system compliance by ensuring all approved IAVAs, SPs, and patches are installed and configured, including maintaining Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) compliance and reporting. Perform systems backups and recovery procedures. Document all systems requirements associated with Disaster Recovery in the systems support documentation. Create and update
related server/application documentation, including Trusted Recovery Documentation (TRD), Method of Procedures (MOP), user guides, and other related training material.
Maintain Windows virtual templates for server deployments. Follow all policies, procedures, applicable regulations, and Functional Area processes. Maintain currency in technology and service offerings. Other duties as assigned. Other duties as assigned. Minimum Qualifications: BS in a related field with 5+ years of relevant work experience. 4+ years of additional experience may be substituted in lieu of education. Possess Baseline and Full Computing Environment Certifications for IAT-II IAW Do D 8570.01-M and BBP 05-PR-M-0002.
MCSA Windows Server 2016 Certification required, VMware VCP 7 Certification or above required.
Secret clearance Tier 5 investigation required. Join our Talent Network For more details: jobs-search. org/technology_fort-belvoir-c449581/senior-systems-administrator-security-clearance-required-fort-belvoir_i1971897898
