Location: Chantilly, VA
ticket. Additional responsibilities include: Diagnose, identify, isolate, and analyze problems utilizing historical database records Route calls and/or tickets to subject matter experts, when necessary Maintain and update records and tracking databases Alert management to recurring problems and patterns of problems Maintain and improve training materials for the system and host live training sessions both in-person and virtual Qualifications TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related field and 4 years related experience; Or, High School Diploma and 6 years of related experience.
Active TS/SCI with CI Poly Required Skills: 5+ years of experience working directly with Information
Technology Ability to collect actionable information from a non-technical community Excellent communication skills, both written and verbal Excellent customer services Security+ certification Willingness to learn Desired Skills: Bachelor's degree in related field Experience working with web technologies, such as HTML, CSS, Java Script, PHP, JSP, etc.
Experience within the facility management or facility project management Experience with the design, upgrade, and/or sustainment of networks or IT applications Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. For more details: jobs-search. org/manufacturing_chantilly-c449888/help-desk-technician-security-clearance-required-chantilly_i1971332445
IT jobs, short for Information Technology jobs, encompass a broad range of roles focused on the creation, management, and support of computer-based information systems. These roles typically include software development, system integration, data analysis, network administration, and cybersecurity. The field is known for its fast-paced nature, constant evolution with emerging technologies, and high demand for skilled professionals. IT jobs often offer flexibility, competitive salaries, and opportunities for both technical and creative problem-solving. With technology being integral to virtually all industries, IT professionals can work in diverse environments from tech startups to large multinational corporations.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
JOB FUNCTIONS: • With limited guidance, performs moderately complex O&M activities. • Utilize network analysis tools to identify performance problems in the network. • Follow troubleshooting procedures for restoring the network to optimal performance levels.
• Assist senior technical staff in preparing troubleshooting procedures for restoring the network to optimal performance levels. • Performs moderately complex network designs using existing technology. • Plans network configurations for integration into the network, using knowledge of the performance characteristics of the systems being added to the network and the specifications for network interfaces to insure effective integration
and optimal network performance. • Prepare technical proposals for presentation to the 's engineering review boards to add new technologies to the network.
• With limited guidance, performs routine to moderately complex network upgrades. • Reviews user requests for upgrades or additions to the network to backss impact on network performance and provides advice and guidance on the most practical technical approach to meeting user requirements. • Plans upgrades to existing network configurations, using knowledge of the performance characteristics of the systems being upgraded and the specifications for network interfaces to insure effective integration and optimal network performance. •
Prepares technical proposals for presentation to the 's engineering review boards for upgrading existing technologies.
MINIMUM REQUIRED QUALIFICATIONS: (QUALIFICATIONS AND EDUCATION REQUIREMENTS)Knowledge - Minimum Education: A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill. Skills & Experience: • Good interpersonal skills to resolve problems in a professional manner. • Problem Solving ' identifying problems and reviewing known implement solutions. • Project planning and management skills, including scope of work, time estimation, and resource assignment.
• Strong analytical and conceptual skills; ability to create original concepts/theories for various projects. • Strong interpersonal skills to resolve problems in a professional manner, lead working groups, negotiate and create consensus. • Working knowledge of the CIO's policies and procedures relating to the design, upgrading, and operating and maintaining their network. • Working knowledge of their Communications and Information Security policies and practices. • Working knowledge of theory and practice underlying satellite and LAN/WAN network operations. Abilities: • Ability to draft requirements documents, correspondence and procedures in accordance with policies.
• Ability to provide basic explanation of technical procedures and processes clearly and accurately to both technical and non-technical audiences. • Ability to utilize basic network analysis tools to resolve routine network performance problems. • Ability to work in a team environment. •Technology: • Data base user interface and query software ' Database software; Microsoft Access• MS Office Suite• Markup language - HTML• Metric Tool Tools: • Desktop computers Special Requirements: All positions require an active TS/SCI with poly clearance.
PHYSICAL DEMANDS/REQUIREMENTS: (LIST SPECIFIC PHYSICAL REQUIREMENTS FOR THE POSITION)• Exerting up to 20 pounds of force occasionally, to move objects. • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. o The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Work Environment Work is primarily performed in an office environment and/or computer laboratory. Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives.
DISCLAIMER: • This job description is not an exhaustive list of all job functions that the employee may be required to perform, and the employee may be required to perform additional functions. • Altus reserves the right to revise the job description at any time. • The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
• Employment with Altus Consulting Corporation is " At Will" This means that either party may terminate the employment relationship at any time, with or without cause, and with or without notice. • Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
ADDITIONAL NOTES: Altus is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminated based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), interactionual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
support for innovative hardware systems and applications.
Assignments may include leading teams consisting of contractor personnel. ESSENTIAL JOB FUNCTIONS: Analyze and study complex system requirements, functional business applications and design specifications.
Apply business process improvement practices to re-engineer methodologies and principles and business process modernization projects. Apply activity and data modeling, transaction flow analysis, internal control and risk analysis, and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Confer with clients regarding the nature of the information
processing or computation needs a computer program is to address. Consult with management to ensure agreement on system principles. Design software tools and subsystems to support software reuse and domain analyses and manage their implementation.
Develop analytical and computational techniques and methodology for problem solutions. Develop and apply organization-wide information models for use in designing and building integrated, shared software and database management systems. Develops block diagrams and logic flow charts. Translate detailed design into computer software. Enhance software to reduce operating time or improve efficiency. Ensure the logical and systematic conversion of
customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints.
Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improve current techniques. Supervise software configuration management. Expand or modify system to serve new purposes or improve workflow. Perform functional analysis, timeline analysis, cost estimation, trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications. Perform strategic systems planning, business information planning, business and analysis.
Prepare required documentation, including both program-level and user-level documentation. Provide technical direction to programmers to ensure program deadlines are met. Provide technical guidance in software engineering techniques and automated support tools. Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. Tests, debugs, and refines the computer software to produce the required product. Use object-oriented programming languages, as well as client/server applications development processes and multimedia and Internet technology.
MINIMUM REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Ability to convey technical information to non-technical individuals. Ability to develop a project plan and workflow based on a project management model. Ability to effectively understand and communicate orally, in writing, and interpersonally to various customers/audiences. Ability to identify technology gaps in current capabilities and processes. Ability to troubleshoot and problem solve technical and non-technical issues (e. g. equipment, systems, networks, computer operations, cover issues etc.
). Ability to work both independently and in a team environment. Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Considerable knowledge of Project Management concepts and principles. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services including customer needs backssment, meeting quality standards for services, and evaluation of customer satisfaction. Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Knowledge of project management processes, procedures and tools. Operations Analysis - Analyzing needs and product requirements to create a design. Project planning and management skills, including scope of work, time estimation, and resource assignment. Strong analytical and conceptual skills; ability to create original concepts/theories for various projects. Strong interpersonal skills to resolve problems in a professional manner, lead working groups, negotiate and create consensus. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Technology Design - Generating or adapting equipment and technology to serve user needs. Troubleshooting - Determining causes of operating errors and deciding what to do about it. Minimum Education: General equivalency guidelines for education, certifications, and experience are provided below; however, these guidelines do not immediately qualify someone at a particular skill level. Skill levels for an individual are based upon a combination of education, training, and experience, e.
g. someone may have 20 years of professional experience; however, they may only be qualified as Journeyman based upon the expertise needed to perform the work within that category. General professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience Relevant certifications will be considered equivalent to three (3) months of specialized experience. An Associate's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to eighteen (18) months specialized experience.
A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate's degree). A Master's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor's degree).
A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master's and a Bachelor's). Experience: Experience in delivering capabilities related to a skill, language, system, or technology. Requires a minimum of three (3) years of experience specific to the skill.
Ability, training and actual work experience with the specific computer language, systems, and/or technology is significantly more important than the number of years of experience. This is especially true with emerging technologies. Work Environment Work is primarily performed in an office environment. Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. Special Requirements All positions require an active TS/SCI with poly clearance.
DISCLAIMER: This job description is not an exhaustive list of all job functions that the employee may be required to perform, and the employee may be required to perform additional functions. Altus reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employment with Altus Consulting Corporation is " At Will" This means that either party may terminate the employment relationship at any time, with or without cause, and with or without notice.
Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status. Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
