Location: Arlington, VA
Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers , Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers’ missions safely, securely, and efficiently. As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will
also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. Job Summary: Suvi is looking for a Technician (Field Service Representative) Job Responsibilities: Provide training and desk-side support to assist our government client in achieving a high level of proficiency in utilizing analytical resources to fulfill the missions and objectives of HSI Innovation Lab.
Training Support Coordinate with non-governmental, existing training and communications team to ensure that Government employees are familiarized and trained in the operations of modified or new versions of software tools. Coordinate all training and
operational support activities with Training Field POC. Provide law enforcement and support personnel, through training, with the capability to operate customer tools in normal and emergency operations.
Work with the existing training and communications team to tailor and refine a robust training program to include providing initial, introductory training to new or first-time users in a mixed classroom/desk-side assistance training environment. Help Desk Support Provide Tier I and Tier II help desk support; respond to requests for assistance received either directly from the users of the HSI Innovation Lab tools, received from the Help Desk, or requests referred to the HSI Innovation Lab software platform applications.
Provide desk-side support to troubleshoot, repair and resolve issues. Provide technical support for remote customers via telephone, online chat, email or using secure remote access product such as Bomgar. Enter and resolve incidents assigned to Tier II in the ticketing system. Thoroughly document notes regarding research, troubleshooting efforts and work performed. Work closely with other HSI Innovation Lab tools support teams to identify issues/problems, trends and rectify recurring issues for the end-user environment. Provide thorough, in-depth, user support; format and load user data into customer tools.
Complete root cause analysis and diagnostics for IT related problems and issues utilizing remedy or procedures such as an After-Action Report. Maintain a customer satisfaction rating of satisfactory or higher. Manage incidents by troubleshooting and providing answers to technical questions from users and escalating them to other service providers as necessary. Ensure compliance with appropriate service level agreements. Minimum Qualifications: Bachelor’s degree desired, but not required and minimum of 3 years of professional experience supporting analytical software solutions at the enterprise level.
US Citizenship. Ability to meet High Risk, Law Enforcement Sensitive background. Ability to obtain and maintain a TS/SCI clearance. Ability to work embedded with a HSI Field Office and HSI Headquarters Components. This includes having the ability to operate as a member of team in an often-high stress high tempo office environment. Ability to travel CONUS & OCONUS as required by the customer. Desired Qualifications: Minimum 2 years of scripting skills and data sanitization/standardization utilizing Python or Java.
We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, interactionual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at xyz X@ or 571-353-xyz X (information about job applications status is not available at this contact information).
Job: Information Technology Travel: Yes, 50 % of the Time Organization: Suvi Global Services Clearance: Able to Obtain TS Shift: Day Job Work Type: On-Site Req ID: SUV00301For more details: jobs-search. org/technician_arlington-c449902/technician-field-service-representative-able-to-obtain-and-maintain-ts-security-clearance-requ_i1971246330
IT jobs refer to positions within the Information Technology sector, where professionals focus on computer-based systems. These roles can range from software development, network administration, and cybersecurity to data analysis and IT support. IT jobs often feature continuous learning due to the fast-paced nature of tech advancements. Additionally, they may offer flexibility with options for remote work and have a significant emphasis on problem-solving and innovation. As technology becomes increasingly integral to all industries, IT jobs are in high demand and often offer competitive salaries.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
IT jobs refer to positions focused on the development, implementation, support, and management of computer-based information systems. These roles often require skills in programming, system analysis, hardware and networking, database management, and cybersecurity. Characteristic features of IT jobs include a strong emphasis on problem-solving, continual learning to keep up with rapid technology changes, and the potential for remote work given the digital nature of the field. IT professionals might work in various industries, from tech corporations to financial services, health care, and government sectors.
IT jobs, short for Information Technology jobs, encompass a broad range of roles focused on the creation, management, and support of computer-based information systems. These roles typically include software development, system integration, data analysis, network administration, and cybersecurity. The field is known for its fast-paced nature, constant evolution with emerging technologies, and high demand for skilled professionals. IT jobs often offer flexibility, competitive salaries, and opportunities for both technical and creative problem-solving. With technology being integral to virtually all industries, IT professionals can work in diverse environments from tech startups to large multinational corporations.
