Location: Annapolis Junction, MD
with Poly to be considered Key Tasks: Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i. e. SR) tickets Verify tickets for correct routing and research and reroute incorrectly routed tickets Update ticket status and provide work documentation on HD and SR tickets Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.
Perform preliminary categorization of problems Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team Check tickets for incomplete items
(missing asset #, location, etc. ) or insufficient documentation. Complete required ticket updates and work documentation. Escalate problems or tickets to higher level management when required and/or necessary.
Required Skills: Must meet contract level requirements for appropriate position. Must have 1 year of experience in customer service, technical helpdesk, office administration, or project management. Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player. Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure. Must be an
assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
Knowledge of or familiarity with the Support IT database/application is highly desirable. WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired. Qualifications: No demonstrated experience is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of SA experience may be substituted for a Bachelor's degree. COVID Safety Requirements DCCA is committed to the safety of our workforce and customers, adhering to COVID-19 Safety Protocols as required by the company, our customers and the Safer Federal Workforce Task Force.
Some customer facilities require all employees to provide proof of vaccination status as a condition of employment, subject to approved medical or religious accommodations. Mask wearing and frequent COVID testing/attestation may also be required. DCCA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, national origin, protected veteran status, or disability status. For more details: jobs-search. org/manufacturing_annapolis-junction-c433930/job_i1970817857
IT jobs refer to positions in the field of Information Technology, a sector dedicated to computing technology, telecommunications, and data management. These jobs typically involve the design, development, implementation, support, and management of computer-based information systems. Key characteristics of IT jobs include a focus on problem-solving, continual learning due to rapidly evolving technologies, and a blend of technical proficiency with soft skills like teamwork and communication. Roles can range from software developers and system analysts to network engineers and cyber security specialists, all contributing to the technological backbone of modern businesses.
IT jobs refer to positions in the Information Technology sector, which encompasses a vast array of roles focused on the creation, maintenance, and support of computer systems and networks. These roles include but are not limited to software development, systems analysis, network engineering, and cybersecurity. IT professionals often possess strong problem-solving skills, an aptitude for continuous learning due to the fast-paced evolution of technology, and the ability to adapt to new tools and practices. Their work is crucial for businesses as they ensure the efficient operation of digital infrastructures that support various organizational functions and safeguard data.
IT jobs refer to positions focused on the creation, maintenance, and support of computer systems and networks in various industries. These roles can include software development, network architecture, system administration, cybersecurity, information systems management, and technical support. Characteristically, IT jobs require a blend of technical skills, problem-solving abilities, and a continuous learning mindset due to the fast-paced nature of technological advancements. They often involve working with complex systems and data, necessitating attention to detail and a methodical approach to work. Additionally, collaboration with other professionals and clear communication are key, as IT roles typically support businesses in achieving strategic goals through technological solutions.
IT jobs refer to positions within the Information Technology sector, which encompasses a broad range of roles focused on the development, implementation, and maintenance of technology systems. These positions often require skills in programming, network administration, cybersecurity, and data analysis. IT professionals work with computer hardware, software applications, and algorithms. Key characteristics of IT jobs include a focus on problem-solving, continuous learning to keep up with technological advancements, and the ability to adapt to the evolving digital landscape. Many IT roles also support remote work, given the digital nature of the tasks.
