Hospice of Marion County-IT Data Specialist | Ocala, FL

Detailed Information

  • Location: Ocala, FL

  • Company: Empath Payroll Services

maintains all end user hardware and software. Responsible for maintaining inventory of all equipment. Supports other IT team members as needed under the direction of the System Administrator. Documents all problems and steps taken to solve issues to better assist in determining patterns that will develop, preventing future occurrences.

Support users via remote desktop and in person as needed. Answers all questions promptly and courteously providing service-oriented support. Identifies issues and/or questions and escalates as appropriate within the IT department. Serves as technical advisor, providing telephone and remote desktop support for system users with complex issues by resolving

or conferring with the appropriate technical or systems personnel. Performs duties within project work plans and timeliness set by System Administrator. Provides project status reports on a weekly basis to System Administrator.

Provides Help Desk support, user problems resolution, and other IT support as necessary. Supports Systems Administrator with remote deployments and upgrades as needed. Creates and maintains desktop images. Manage Fujitsu scanner maintenance. Available for on-call rotation on a monthly basis. Remains in the service area during emergencies, and as appropriate and/or as scheduled, to work up to, during, and after the emergency to assist in providing quality

care to all patients/clients. If you reside in a mandatory evacuation area and so must evacuate, or if there are any special family needs that need to be accommodated, management must be notified.

Management will be sensitive to those needs but must be kept apprised of your location and a source of contact during an emergency so that, if required, they are able to reach you. (See Policy A/HR-510) QUALIFICATION REQUIREMENTS: AA Degree or 4 years help desk and/or technical support experience required. BS Degree preferred. Knowledge of MS Office 2010 required. Microsoft Windows 7 MCP/ Windows 10 preferred. Knowledge of cell phones, HP, Dell and Lenova product lines preferred.

Virus protection and Kace Help Desk preferred. Familiarity with Windows Active Directory preferred. Familiarity with VMWare Virtual Desktop Infrastructure preferred. Familiarity with Microsoft Management tools Military experience a plus Must have a Valid Florida drivers License, maintain current auto insurance coverage and have access to a reliable automobile. Ability to work unsupervised in the field, exercising discretion and independent judgment. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations, as well as documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, patients/families or employees. Knowledge of medical terminology and ability to demonstrate essential usage. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to operate a facsimile, copy machines, computers and other common office machines.

View Jobs by Category >>

Related Jobs