(Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit. Why Planet Fitness? Each of our employees receive: Complimentary Black Card Membership Company Facilitated Training Advancement Opportunities Rewards and Recognition Programs
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Close shift for that business day. Create a bank deposit for next day. Qualifications/Requirements Customer
service background preferred. Basic computer proficiency. A passion for fitness and health.
Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift.
Ability to work 3rd shift (overnights). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter cleaning chemicals during shift. Pay & Benefits Potential of up to three raises per year Great career advancement opportunities Insurance benefits for full time staff 401k benefits based upon eligibility
Construction or Skilled Trade Jobs encompass a broad range of professions that involve hands-on work and specialized skills to build, maintain, or repair various types of structures and machinery. These jobs typically require technical knowledge, practical experience, and often formal training or apprenticeships. Workers in this field might be carpenters, plumbers, electricians, masons, welders, or HVAC technicians, among others. A key characteristic of these jobs is their focus on manual labor and craftsmanship, with many roles demanding precision, problem-solving, and adherence to safety standards. The construction and skilled trades sector is essential to infrastructure development and maintenance, making it a vital component of the economy.
Legal jobs encompass various professional roles within the legal field, including attorneys, paralegals, legal secretaries, and judges. These positions are typically characterized by the application of law and legal procedures, requiring a strong understanding of legal concepts, attention to detail, and excellent communication skills. Legal professionals may work in diverse settings, from law firms and corporate legal departments to government agencies and courts. They play a critical role in advising clients, representing parties in legal matters, drafting legal documents, and ensuring justice is upheld in the legal system.
Manufacturing or operation jobs refer to roles focused on the production of goods within an industrial setting. These positions often entail assembling products, operating machinery, quality control, and maintaining equipment efficiency. Characterized by hands-on tasks, these jobs require attention to detail, adherence to safety protocols, and sometimes, technical expertise. Workers in this sector contribute to the transformation of raw materials into finished products, playing a crucial role in the supply chain.
Architect/Design jobs encompass a broad range of professions focused on planning, designing, and overseeing the construction or renovation of structures and spaces. Architects blend science and art to create functional, sustainable, and aesthetically pleasing designs. These professionals need a keen eye for detail, a solid understanding of engineering principles, and a creative mindset to envision spaces that meet clients' needs and comply with safety regulations. Designers, often specializing in interior, graphic, or industrial design, focus on the usability, style, and user experience of spaces or products. Both fields require strong communication skills and the ability to work collaboratively, as projects typically involve coordination with various stakeholders, from clients to engineers and contractors.
Installation/Repair Jobs involve the setup, maintenance, and fixing of systems and equipment in various industries. These roles require technical skills, problem-solving abilities, and often physical dexterity. Workers in these positions ensure machinery, electronic devices, and infrastructure operate efficiently and safely. They might work in settings like homes, factories, or public facilities, responding to service calls or performing routine checks. The feature that distinguishes these jobs is their hands-on nature and the necessity for keen attention to detail, as well as staying updated with current technologies and safety standards.
