Location: Philadelphia, PA
Company: Aramark
with the Director to ensure work is performed in accordance with operational guidelines and within established service level agreements (SLAs). Job Responsibilities • Manage a team of 8-10 HR professionals; ensuring transactions are completed, timely and accurate • Perform workload management through ticket prioritization and reassignment • backss calls and performs quality assurance checks on transactions • Review investigation case notes and agency charge documentation to ensure quality and completeness • Perform review of all B hotline calls prior to case closure to maintain compliance with an investigation plan • Provide customer support to Field HR, managers, and employees to ensure escalated
issues are addressed and resolved • Develop, backss, and report metrics in order to identify trends • Manage and achieve service level agreements (SLAs); work with team to adjust performance as needed • Finds opportunities for process or system improvement and partner with Quality Manager to implement changes • Oversee scheduling to ensure sufficient coverage • Train, mentor, develop and provide performance feedback to team • Run special projects and ensure project goals and regular progress updates are communicated to all stakeholders • Conduct highly sensitive investigations and prepare relevant documentation • Develop position statements in response to local, state or federal labor complaints,
charges, audits and other legal matters as needed At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.
In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications 8+ years of experience as an HR Generalist and/or Employee Relations Specialist and a minimum of 3 years of management experience Prior experience in an HR shared services model strongly preferred HR certification is preferred Bachelor’s degree in HR related field or equivalent experience is required Collaborative decision-making skills and ability to work cooperatively with others both within the HR COE and with other COEs throughout the organization.
Experience and knowledge in one-on-one coaching and group conflict resolution, effective negotiation, and conducting internal investigations Proven leadership and experience managing effective relationships and communicating with management at all levels Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, interaction, gender, pregnancy, disability, interactionual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http: // or connect with us on Facebook , Instagram and Twitter.
HR & Recruiting Jobs refer to the roles within an organization focused on attracting, hiring, and retaining employees. Such positions include HR Managers, Recruiters, Talent Acquisition Specialists, and HR Generalists. These roles typically involve tasks such as developing job descriptions, screening candidates, conducting interviews, onboarding new employees, managing benefits and payroll, as well as handling employee relations and compliance with labor laws. A characteristic feature of these jobs is the combination of interpersonal skills with knowledge of HR processes and labor regulations to enhance the workforce and aid in organizational growth.
HR & Recruiting Jobs refer to positions within the Human Resources and Recruitment field. These roles center around managing the most valuable asset of any organization: its people. Key features of jobs in this sector include talent acquisition and placement, employee relations, performance management, training and development, benefits administration, and compliance with labor laws. Professionals in this area are critical for fostering a positive work environment, ensuring the right fit for roles, and cultivating organizational culture. Their strategic involvement impacts employee retention and contributes to overall business success.
HR & Recruiting jobs involve roles related to the management of an organization’s human resources. This encompasses recruiting and hiring new staff, coordinating employee benefits, performance management, training, and ensuring compliance with labor laws. Key features of such jobs include strong interpersonal skills, the ability to handle confidential matters, a strategic approach to workforce planning, and staying abreast of changes in employment legislation. HR professionals shape company culture and are integral in fostering a productive and positive work environment.
HR & Recruiting Jobs refer to the roles within an organization focused on attracting, hiring, and retaining employees. Such positions include HR Managers, Recruiters, Talent Acquisition Specialists, and HR Generalists. These roles typically involve tasks such as developing job descriptions, screening candidates, conducting interviews, onboarding new employees, managing benefits and payroll, as well as handling employee relations and compliance with labor laws. A characteristic feature of these jobs is the combination of interpersonal skills with knowledge of HR processes and labor regulations to enhance the workforce and aid in organizational growth.
