Location: Columbia, SC
Company: Atlantic Forklift Services
disability insurance 3) Competitive pay scale and 401K with matching and profit-sharing program 4) A fulfilling career where you can relate to and engage with an incredible team Job Purpose: This position provides leadership for all technical service personnel and responsibilities within the dealership.
Works closely with the Operations Manager to achieve superior results in customer satisfaction while meeting and exceeding revenue and profitability goals of the service and parts departments. Position Responsibilities:1) Ensure environmental, health and safety compliance within the service department by overseeing that all technical personnel follow and maintain safe work habits in the
shop, on the road, and at customer sites. 2) Develop and lead technical service team needed to achieve service revenue and profitability goals by managing the recruitment, onboarding, product training, development and performance of the service technicians.
Coach, counsel and manage performance for all technical service personnel on regular basis.3) Responsible for the development and implementation of standard processes for all technical service personnel. 4) Work closely with necessary team members to resolve all disputes quickly, ensuring customer satisfaction while managing overall costs. Manage services technician’s expenses and resources. Drive for complete utilization of the service
team as well as develop team efficiency.5) Work with Shop Manager and Technical Services Advisor to oversee and manage shop and fleet upkeep and tooling.
6) Provide quality control of all service jobs (PM, SR, QR, RM, etc. ) jobs to ensure we are meeting and exceeding customer expectations and profitability goals. 7) Assist customers, service, sales and parts team by answering technical questions and when necessary, capturing data in our job management system. 8) Support service admin team in preparation of service quotes and proposals by providing technical support to reduce the number of “call backs” by having the appropriate technician and the correct part provided timely.
9) Provide additional technical support as needed, including parts lookup and ordering, warranty filing, equipment registrations, replacement data plate entry process, etc. Skills/Qualifications:1) Minimum of five years’ technical experience in material handling industry 2) Management of hourly workforce, including remote employees, required 3) Previous P&L and/or budget responsibility preferred 4) Must demonstrate exceptional computer skills with the ability to use technology with little direction5) Must have the ability to clearly communicate via written and verbal skills to a team of professionals 6) Must be able to pass a pre-hire drug screening and background check 7) Local travel to branches required; vehicle allowance provided
HR & Recruiting Jobs refer to positions within the Human Resources and Recruitment field. These roles center around managing the most valuable asset of any organization: its people. Key features of jobs in this sector include talent acquisition and placement, employee relations, performance management, training and development, benefits administration, and compliance with labor laws. Professionals in this area are critical for fostering a positive work environment, ensuring the right fit for roles, and cultivating organizational culture. Their strategic involvement impacts employee retention and contributes to overall business success.
HR & Recruiting Jobs refer to the roles within an organization focused on attracting, hiring, and retaining employees. Such positions include HR Managers, Recruiters, Talent Acquisition Specialists, and HR Generalists. These roles typically involve tasks such as developing job descriptions, screening candidates, conducting interviews, onboarding new employees, managing benefits and payroll, as well as handling employee relations and compliance with labor laws. A characteristic feature of these jobs is the combination of interpersonal skills with knowledge of HR processes and labor regulations to enhance the workforce and aid in organizational growth.
HR & Recruiting Jobs encompass a range of roles focused on managing an organization's human resources and talent acquisition processes. These positions play a crucial part in shaping company culture, ensuring employee satisfaction, and attracting top-tier candidates. Key responsibilities include developing hiring strategies, overseeing benefit programs, administering personnel policies, and ensuring compliance with labor laws. Characterized by strong interpersonal skills, HR and Recruiting professionals often act as liaisons between management and staff to foster a positive work environment. The field requires a blend of empathy, strategic thinking, and a keen understanding of employment regulations and best practices.
HR & Recruiting Jobs refer to positions within the Human Resources and Recruitment field. These roles center around managing the most valuable asset of any organization: its people. Key features of jobs in this sector include talent acquisition and placement, employee relations, performance management, training and development, benefits administration, and compliance with labor laws. Professionals in this area are critical for fostering a positive work environment, ensuring the right fit for roles, and cultivating organizational culture. Their strategic involvement impacts employee retention and contributes to overall business success.
