Location: Henderson, NV
Company: Warm Hearts Veterinary Hospital
dental, laser, wellness, and boarding care. Our staff understands how important the human-animal bond is so we are committed to ensuring the highest level of support, information, and service to our clients and patients. Warm Hearts prides themselves with longevity among the staff and providing a friendly and fun work environment.
Position Overview: As a Client Care Representative, you will play an important role in the day-to-day operations with Warm Hearts Pet Hospital. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service tasks in providing support to the hospital. We are looking
for a friendly, team-oriented person, with excellent customer service skills! Duties and Responsibilities: Greet clients in a friendly, professional, and efficient manner Answer multi-line phone system and direct calls accordingly Schedule and confirm appointments Check patients in the hospital according to schedule and prepare patient files Record and obtain medical records Keep lobby and reception areas organized and neat Obtain deposits and other payments from clients Process credit applications Use email system Must be able to lift and/or move up to 25 pounds Qualifications and Skills: Must have 1 year of experience performing above duties High School Diploma/GED Knowledge of basic veterinary
procedures, terminology, and products Excellent communication skills with the ability to empathize and connect with clients Strong organizational skills and attention to detail for maintaining accurate records Proficiency in using computer systems and software for appointment scheduling and record-keeping Available Schedule: Part-time position, must be available on Saturdays We are open: M-F 8am-6pm Starting January we will be open on Saturdays from 8am-12pm Closed Sundays Benefits We Offer: Competitive compensation commensurate with experience ($15.38 per hour) Health, dental, and vision insurance 401k + company match Paid time off Continuing education opportunities Professional development support Mental health assistance Employee discounts on veterinary services Scrub allowance Energetic and dedicated culture!
Apply today! We look forward to hearing from you! Warm Hearts Pet Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, interactionual orientation, veteran status, disability, age, or other legally protected status. Job Reference ID: CPP-0000205
HR & Recruiting Jobs refer to employment positions focused on acquiring, managing, and developing a company's workforce. These roles involve attracting top talent, conducting interviews, managing employee relations, and implementing policies that align with the organization's goals. Key characteristics of these jobs include strong interpersonal skills, strategic thinking, and a knowledge of employment laws. These professionals are integral to shaping a positive work environment and supporting the growth and retention of employees.
HR & Recruiting jobs involve roles related to the management of an organization’s human resources. This encompasses recruiting and hiring new staff, coordinating employee benefits, performance management, training, and ensuring compliance with labor laws. Key features of such jobs include strong interpersonal skills, the ability to handle confidential matters, a strategic approach to workforce planning, and staying abreast of changes in employment legislation. HR professionals shape company culture and are integral in fostering a productive and positive work environment.
in appropriate manner. Identify and briefly describe each plate to the guests accurately. Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs. Working as a team and effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Anticipating the guests’ needs and responding appropriately with a sense of urgency. Bidding farewell to guests, using the guest’s name when known, and encouraging them to return. Pre-bussing and bussing of tables during service period; assisting servers with service steps where necessary
Maintaining general cleanliness in dining room during service periods. Stacking and stocking of side stations with dry goods, extra-china, settings and silverware.
Buffing / polishing glass and silverware where necessary. Setting up and breaking down of side stations before and after service. Loading / unloading linens when necessary. Cleaning all spills immediately, using floor signs when necessary. Following all procedures and policies set forth by the company and health and safety guidelines. Other duties as assigned QUALIFICATIONS: (Include equipment knowledge/use) 2 Years experience as a busser in a similar, high-volume restaurant environment. Good communication skills; multilingual
is a plus. Must be able to speak and read English proficiently.
Professionally groomed in a manner consistent with department grooming standards. Positive attitude, self motivated, energetic and is a willing learner. Must possess good attention to detail, and ability to work under pressure. Excellent customer service skills are required. Ability to follow directions well, make quick decisions, and keep organized while under pressure. Ability to perform a variety of duties with extreme care, concern and detail. Ability to use standard kitchen equipment, including, but not limited to refrigerators/coolers, slicers, sharp knives, beverage machines, etc. Knowledgeable about health and safety regulations.
Maintain a clean and safe working environment. Physically able to lift and carry at least 50lbs on a tray or arm service where it applies, as well as delicate china and glassware. Physically able to walk without assistance on various surfaces for an extended period of time.
over all facets of the restaurant’s daily operations and staff; assist General Manager to manage staffing, sales, vendor contracts; develop strategies and processes to monitor costs and maximize revenues; assist General Manager to establish measurable goals and objectives that focus on profit, product, and service; ensure compliance with all workplace and safety laws and enforce all company policies; act as General Manager assuming all responsibilities and requirements whenever assigned.
Recruitment, Training and Management of Employees Assist General Manager with recruiting, hiring, training, and development of all staff. Supervise all department employees. Assist General Manager with
employee performance evaluations Ensure disciplinary / termination procedures are followed Maintain “open door” policy for employees to communicate concerns and the resolution of complaints and conflicts Investigate and resolve employee complaints and conflicts Participate in employee wage and salary increases Ensure compliance with workplace standards, laws, and safety regulations Assist General Manager to establish and enforce standards for personnel performance and customer service Achieve business goals and objectives Assist General Manager to ensure adequate staffing and approve employee vacation requests Monitor Business Operations Assist General Manager with operations of the restaurant,
including customer service, revenues, and vendor/supplier contracts Maintain quick and efficient entry system for guests Ensure all incident reports are completed appropriately Promptly address all operational issues with Management and Staff Ensure Service goals and standards are defined and enforced in all venues Monitor venue environment for cleanliness, appropriate lighting, sound and temperature Assist General Manager with menu design and implement price strategy Assist General Manager with BOH and FOH staff and the day to day operations of the restaurant Monitor all lost and found items, record in Log under lost and found.
Enhancing Revenue / Controlling Costs Execute sales and marketing strategies Assist General Manager with cost control measures to minimize overhead costs Assist General Manager with strategic plans and revenue forecasts Complete weekly GM report as directed Assist General Manager with to monitor / analyze weekly and monthly Cost of Goods Sale and labor reports Assist General Manager to create and implement clearly defined action plans for any budget deficiencies Ensure Point of Sales Data is current and accurate Assist General Manager to establish and monitor prices Assist General Manager with annual operating budget proposal to the President and CFO Attend financial meetings with the President and Managing Partner Assist General Manager with to obtain bids and negotiate service and vendor contracts, and leasehold or capital expenses Facility Maintenance Assist General Manager with all Facility improvements Assist General Manager with health department inspections; ensure “A” grade ratings and compliance with all local and state Health Department regulations Assist General Manager with warranty file and operations manuals on all equipment Guests, Media and Partner Relations Ensure all guest complaints are resolved in a satisfactory manner Regularly communicate with Company Executives and Partners Serve as point of contact and interface with Partner’s Operations Departments Maintain high guest satisfaction through consistently introducing innovative products Present and maintain a professional, charismatic image when interacting with media.
Promote Restaurant Through Social Media Engagement and Digital Marketing Channels Create 3-4 organic posts per week using information provided by the marketing team for one of the following social platforms: Facebook, Instagram & Instagram Stories Share the restaurant’s Facebook posts through its own channels to promote brand awareness.
Post and engage (via “likes, ” “shares, ” and “comments”) with the restaurant’s social media posts Actively engage with customer review sites such as Yelp. Use social media content to promote the restaurant using various digital formats such as posting photos, videos, live stories, digital ads, etc. Administrative and Legal Assist General Manager to ensure all permits and licenses are maintained, up to date and posted, as required by law Monitor compliance with food, health, and fire regulations regarding business operations, wages, food storage, preparation, and storage and liquor Monitor and take measures to minimize potential contractual, safety, and employment liability Assist General Manager with timely filing of general business liability and workers compensation insurance claims Assist General Manager with to work with company accountants during audits of business Assist General Manager to ensure compliance with lease / management agreement requirements Efficiently administer human resources functions and maintain employee records in according with direction from Human Resources Ensure that employees have all required certification validated Respond to all government agency inquiries.
Assist General Manager to manage and monitor all legal issues and claims Openings Assist General Manager to execute Pre-Opening checklist items Assist General Manager with staffing compendium throughout opening Assist General Manager with systems, policies, and procedures for use in recruiting, hiring, training, management, physical plant, inventory, scheduling, cost and operational efficiencies. Assist General Manager to create, oversee, develop, and execute restaurant opening plans QUALIFICATIONS: (INCLUDES EQUIPMENT KNOWLEDGE/USE) Bachelors Degree in Hospitality preferred, but not required.
Prior experience as a Assistant General Manager in a high volume restaurant. Prior experience managing labor and food cost control. Basic computer skills and experience with computer based reservations systems. Knowledge of restaurant health, food safety and liquor regulations. Knowledge of standard operating procedures for managing a high volume restaurant Strong communication, organizational, and supervisory skills Strong coaching and development skills. Strong human relations skills to lead a very diverse team.
Ability to digest complex information and communicate this to all employees. Ability to read and write in English proficiently. Ability to utilize social media to execute marketing strategies Ability to multi-task and manage multiple deadlines and priorities Ability to maintain a flexible schedule, have the stamina and energy to work long hours as needed, in an active, hectic, noisy, and stressful environment Ability to maintain and project a professional, groomed image as the General Manager of a high end restaurant and act as a role model for other staff and supervisors Ability to project a positive and courteous attitude towards guests, staff, service providers, and media Ability to run efficient operations and control labor costs; and deploy strategies to enhance restaurant profits.
Ability to navigate various surfaces and tight spaces in a restaurant environment Possess the physical and mental stamina to work for extended periods of time Physically able to lift and carry heavy trays and equipment as well as delicate china and glassware up to 50 lbs Physically able to walk without assistance on various surfaces for an extended period of time
