Location: Las Vegas, NV
Company: Superfoods
glasses, sugar, cream and coffee dispenser6. Provides fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round7. Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests8.
Maintains clean and stocked workstation9. Monitors guest consumption of alcohol and intervenes as needed according to guidelines10. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos11. Works well with others, especially servers, bartenders, barbacks and management12. Provides personalized service and uses guest name13. Resolves
service problems according to guidelines14. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies15. Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs.16.
Greeting guests in a positive, friendly manner and making them feel welcome. 17. Guiding guests through all phases of their experience at the venue.18. Command full menu knowledge at all times and preparation methods.19. Deliver food to guest table according to steps of service20. Exhibiting proper knowledge, selling techniques and service delivery of all menu items21. Maintaining table cleanliness utilizing
a silent service approach.22. Assist in running foods, bussing tables and marking appropriate silverware when necessary.23.
Itemizing bills correctly and efficiently securing payment.24. Bidding farewell to guests, using guest’s name when known, and encouraging them to return.25. Maintaining cleanliness and stock of their assigned areas, side stations, tables and POS stations.26. Maintaining a level of professionalism that will make guests want to return.27. Anticipating the guests’ needs and responding appropriately with a sense of urgency.28. Working as a team, assisting all guests’ and employees’ needs and inquiries. 29. Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.
30. Following all procedures and policies set forth by the company, division, department and County health department31. Following all health and safety regulations.32. Conforming to the department grooming standards, uniform or attire, and jewelry policy.33. Responsible for end of shift clean-up work as outlined by management 34. Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.35. Other duties as assigned QUALIFICATIONS: (Include equipment knowledge/use)• 2-year experience as a server/birdtail in a similar, high-volume restaurant environment • Ability to work as part of a team in a high stress & a high-volume environment.
• Demonstrate experience and ability to work in a dynamic environment that includes frequent change• Good communication skills; multilingual is a plus. • Ability to read and write in English proficiently. • Physically able to lift and carry at least 50lbs on a tray or arm service where it applies. • Physically able to walk or stand without assistance on various surfaces for an extended period of time.
• Professionally groomed in a manner consistent with department grooming standards. • Basic math skills and the ability to use a calculator. • Basic computer skills and experience with POS systems. • Knowledge of different types of tendering guest checks. • Positive attitude, self motivated, energetic and is a willing learner. • Extensive knowledge about food and wine and ability to confidently speak on and properly serve such items. • Ability to up sell. • Ability to follow directions makes quick decisions, and keep organized while under pressure. • Knowledgeable about health and safety regulations.
• Must have oral and written English language skills. • Must be 21 years of age to serve food and beverages in the State of Nevada. • Must possess an alcohol awareness card and a Food Handler Safety Training Card
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