Location: Johnston, RI
Company: Metro Honda
Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbsinfrequently Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend
company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate
in performance management. Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Determine costs and completion date. Communicate expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order. Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have having trouble completing service work. Produce accurate estimates for wreck and internal repairs. Provide cashier transactions when needed. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether external and internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle. Notify customers promptly regarding any delays, changes, or additional work that is required. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
HR & Recruiting Jobs involve roles dedicated to managing an organization's human resources and talent acquisition processes. The primary focus is finding, attracting, and hiring talent, while also maintaining employee relations, performance management, benefits administration, and compliance with labor laws. Key attributes for these jobs include excellent interpersonal skills, strong communication abilities, the knack for negotiation, and a strategic mindset. HR professionals ensure a positive work environment and cultivate a culture that aligns with the company's goals and values.
old Professional Appearance Vacuum interior and run vehicles through automatic wash Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards Return vehicle keys to the appropriate service consultant Maintains building and ground as needed Assist with shop clean-up and deliveries when needed Benefits available Qualifications Other Ability to read and comprehend instructions and information.
Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundingsspend time indoors in air-conditioned areas. Sittingon a regular basis Standing on a
regular basis Walkingon a regular basis Bending, twisting and/or stoopingon a regular basis Kneeling and/or Squattingon a regular basis Liftingover 50 lbsinfrequently Reaching and/or lifting overheadon a regular basis Climbingstairs Repetitive hand/finger movementon a regular basis Grasping/grabbing with handson a regular basis Pushing and Pullingon a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal
performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Determine costs and completion date. Communicate expected repair time to customer. Analyze progress to maximize efficiency and maintain high quality of repairs. Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources. Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts. Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction. Be available to aid technicians as appropriate if they have having trouble completing service work. Produce accurate estimates for wreck and internal repairs. Provide cashier transactions when needed. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty. Be polite and friendly and greet customers promptly. Conduct telephone transactions courteously, and quickly. Provide excellent customer service for all customers whether external and internal. Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required. When repeat repairs are presented, give special attention as needed to make sure the issue is corrected. Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate. Qualifications Education High school diploma or the equivalent. Licenses Driver's License Other Ability to read and comprehend instructions and information.
Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings move throughout the company facility for most of the shift. spend time outdoors in the weather and elements. spend time indoors in air-conditioned areas. Sitting on a regular basis Standing for prolonged periods Walking for prolonged periods Bending, twisting and/or stooping for prolonged periods Kneeling and/or Squatting for prolonged periods Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement for prolonged periods Grasping/grabbing with hands for prolonged periods Pushing and Pulling prolonged periods Expectations General Expectations Must be ableo to follow instructions and communicated effectively both orally and in writing.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors. Understand and follow work rules and procedures. Work evening, weekend and holiday work hours as required. Interact well with others and be a positive influence on employee morale. Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Parks vehicles in accordance with policy and under direction of Sales/Marketing to ensure that the lot is attractive to potential buyers. Assist Sales and Service Staff in moving vehicles to ensure efficient dealership operations.
Responsible for adding and maintaining key tags and window stickers on all lot vehicles Drives vehicles to other dealerships for 'dealer swaps' or to other vendors as requested. May pick-up or deliever customers as requested using dealership vehicles.
standards. Physical Requirements Surroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a regular basis Bending, twisting and/or stooping on a regular basis Kneeling and/or Squatting on a regular basis Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger movement on a regular basis Grasping/grabbing with hands on a regular basis Pushing and Pulling on a regular basis Expectations General Expectations Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and
listening. Attend company meetings as required. Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules
and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Make 100 % productivity the goal and keep as close to that as possible. Use factory specifications as the standard in all repair, service, and customization work. Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service. Receive service assignments from the service writer or service manager. Have the repair work finished within the allotted time.
Set goals, develop skills and constantly increase efficiency skill level. Submit your request parts as soon as it is determined what is required for a particular job. Keep the service writer or service manger informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information. Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
Maintain a clean, efficient work area and assist in keeping the shop neat and organized. Make sure the proper paperwork is completed and filed after every job completion. Keep your technical qualifications current by finishing any required training programs. Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off. Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical Requirements Surroundings move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements. spend time indoors in air-conditioned areas. Sitting on a regular basis Standing for prolonged periods Walking for prolonged periods Bending, twisting and/or stooping for prolonged periods Kneeling and/or Squatting for prolonged periods Lifting over 50 lbson a regular basis Reaching and/or lifting overhead on a regular basis Climbing stairs Repetitive hand/finger
movement for prolonged periods Grasping/grabbing with hands for prolonged periods Pushing and Pulling prolonged periods Expectations General Expectations Must be ableo to follow instructions and communicated effectively both orally and in writing.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Work
evening, weekend and holiday work hours as required. Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements. Work evening, weekend and holiday work hours as required. Job-Specific Expectations Parks vehicles in accordance with policy and under direction of Sales/Marketing to ensure that the lot is attractive to potential buyers. Assist Sales and Service Staff in moving vehicles to ensure efficient dealership operations. Responsible for adding and maintaining key tags and window stickers on all lot vehicles Drives vehicles to other dealerships for 'dealer swaps' or to other vendors as requested.
May pick-up or deliever customers as requested using dealership vehicles.
