Location: Phoenix, AZ
Company: Real Time Resolutions
in order to achieve monthly goals by contactingcustomers and assisting in a wide variety of requests. Essential Functions • Provide quality-driven, empathy-based customer service for clients whose account status is current. • Assist and encourage customer in setting up auto pay and utilization of automatic clearing house payment methods to ensure customers stay current.
• Handle a high volume of calls in a fast-paced environment and ensure customers are served in a timely manner. • Provide remarkable customer service with empathy, problem solving, and mastery of products and services; leave customers better off than when you found them • Research and assist with post-funding questions
regarding programs, payments, and documents. • Communicate effectively with customers and document interactions accurately in company systems. • Responsible for all general servicing and support functions, including customer inquiries, correspondence, research, problem resolution and taking payments.
• Ensure compliance in accordance with company guidelines and internal policies Qualifications and Skills • High School Diploma • Proficiency with Microsoft Office Suite (Word, Excel, Power Point, Outlook) • Demonstrates interpersonal skills with ability to build rapport quickly • Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining
strong attention to detail • Goal driven and results oriented with strong negotiation skills • Articulate and professional in all communications; Bilingual (English and Spanish) skills a plus • Demonstrates the ability to use sound judgement and discretion regarding confidential information • Prior experience in customer service, collections and servicing preferred • Experienced in guiding customers using technology tools and systems.
• Experience and Ability to handle dual monitors, using multiple programs and systems. • Successfully completes regulatory and job training requirements.
HR & Recruiting jobs involve roles related to the management of an organization’s human resources. This encompasses recruiting and hiring new staff, coordinating employee benefits, performance management, training, and ensuring compliance with labor laws. Key features of such jobs include strong interpersonal skills, the ability to handle confidential matters, a strategic approach to workforce planning, and staying abreast of changes in employment legislation. HR professionals shape company culture and are integral in fostering a productive and positive work environment.
HR & Recruiting jobs involve roles related to the management of an organization’s human resources. This encompasses recruiting and hiring new staff, coordinating employee benefits, performance management, training, and ensuring compliance with labor laws. Key features of such jobs include strong interpersonal skills, the ability to handle confidential matters, a strategic approach to workforce planning, and staying abreast of changes in employment legislation. HR professionals shape company culture and are integral in fostering a productive and positive work environment.
HR & Recruiting Jobs encompass a range of roles focused on managing an organization's human resources and talent acquisition processes. These positions play a crucial part in shaping company culture, ensuring employee satisfaction, and attracting top-tier candidates. Key responsibilities include developing hiring strategies, overseeing benefit programs, administering personnel policies, and ensuring compliance with labor laws. Characterized by strong interpersonal skills, HR and Recruiting professionals often act as liaisons between management and staff to foster a positive work environment. The field requires a blend of empathy, strategic thinking, and a keen understanding of employment regulations and best practices.
HR & Recruiting Jobs refer to employment positions focused on acquiring, managing, and developing a company's workforce. These roles involve attracting top talent, conducting interviews, managing employee relations, and implementing policies that align with the organization's goals. Key characteristics of these jobs include strong interpersonal skills, strategic thinking, and a knowledge of employment laws. These professionals are integral to shaping a positive work environment and supporting the growth and retention of employees.
