Customer Solutions Professional - Payment Success | Phoenix, AZ

Detailed Information

  • Location: Phoenix, AZ

  • Company: Real Time Resolutions

role offers the flexibility to collaborate within a team or work independently. You'll also be tasked with upholding stringent quality standards, addressing general customer queries, and providing support to fellow team members when required. Join us in this rewarding position where your contributions will make a real difference.

Essential Functions Contact customers to secure payment arrangements on pre charge off accounts Work to meet/beat team and individual cure goals Meet/exceed quality expectations Effectively handle high volume of outbound and inbound calls Analyze credit profile, loan history, customer financial situation and available assets Comply with federal, state and local

laws and regulations Responsible for thorough and accurate documentation in company’s client management systems Minimum Qualifications: College degree preferred, HS diploma or equivalent required.

Demonstrated work experience in call center service 1-3 years Collections experience Skills and Attributes : Exceptional negotiation and persuasive selling skills are essential. A track record of setting and achieving goals and strong results-oriented mindset. Self-motivated individual with a keen eye for detail. Provin ability to excel in a fast-paced work environment while updating multiple tasks effectively. Professional and articulate communication skills, both written and verbal. Bilingual proficiency in both English and Spanish is a valuable asset, but not required.

View Jobs by Category >>

Related Jobs