Telecommunication Attendant | Oak Park, IL

Detailed Information

  • Location: Oak Park, IL

  • Company: West Suburban Medical Center

to professional growth and a culture that embraces our fivecore values of Quality. Innovation. Service. Integrity. Transparency. We offera competitive benefits package including competitive salary, 401(k) savingsplan, medical/dental/vision/life insurance, paid time-off program, Tuitionreimbursement, etc.

GENERAL SUMMARY: Reporting to the Supervisor of the Telecommunications Department and under direct supervision answers and directs incoming and outgoing calls, operator lines, and emergency lines. Provides answering services and provides paging services for physicians and hospital personnel. Monitors the alarm systems and provides updates to on-call schedules for various physicians and

departments. PRINCIPAL DUTIES AND RESPONSIBILITIES: Receives incoming calls and transfers them to the appropriate extension. Receives and monitors outgoing calls which are not direct dials, assists patients, visitors and hospital personnel who experience difficulty in placing calls.

Provides computerized answering service for subscribers and answers calls in their absence. Takes and relays messages by typing into a computer and by following the appropriate procedure as instructed by the subscriber. Logs all calls received by the answering service. Assists in keeping updated and current information on all subscribers within the computer. Pages the appropriate individuals and transfers

calls according to instructions. Pages over the loudspeaker system when appropriate and maintains a daily log of all overhead pages.

Pages “Emergency Codes” indicating emergency situations as applicable throughout the hospital. Receives on-call schedules from various departments and physicians. Relays the appropriate information upon request. Contacts Security via radios and direct them to various hospital areas in response to problem situations called in to Telecommunications. Maintains up-to-date records of physicians’ office addresses and phone numbers. Maintains the current home phone numbers of the hospitals’ management personnel. Evaluates environmental safety and provides an environment that is safe based on the age and developmental status for both pediatric and adult populations served to maintain compliance with National Patient Safety Goals.

Remains informed of developments in the area of expertise including but not limited to attending seminars and workshops and reading pertinent literature. Rotates to any shift as required. Conforms to the established Standards of Behavior Other duties as assigned JOB SPECIFICATIONS: The ability to learn switchboard skills. Proficient typing skills. Completion of a High School Diploma or its equivalent.

The mental/visual/auditory ability to quickly respond to callers and to attend to video screens, panic and fire alarms panels, monitors, and small figures. Interpersonal skills necessary to interact effectively with all department employees and all levels of hospital personnel and to communicate courteously with all types of callers. West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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