Food Manufacturer Order Clerk | Astoria, NY

Detailed Information

  • Location: Bronx, NY

  • Company: Marathon Enterprises

quoting prices of the items ordered, finalizing shipping dates, preparing contracts, and dealing with customer complaints. To be successful as an order clerk, you must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers’ needs.

A top-notch order clerk will establish excellent customer relations and keep the clients informed about the status of their orders. Order Clerk Responsibilities: Receiving orders from customers via mail, phone, or other electronic means. Obtaining customers’ details and billing information, and entering the information correctly on the order form. Notifying departments

when supplies of items are low, or when orders could deplete available supplies. Informing customers about prices, shipping dates, and anticipated delays. Preparing invoices, shipping documents, and contracts.

Forwarding information to the correct departments for delivery of the order. Inspecting outgoing orders to ensure compliance with customer specifications. Reviewing orders for completeness and forwarding incomplete orders for further processing. Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments. Recommending merchandise or services that will meet or improve upon customers’ needs. Order Clerk Requirements: A high school diploma

or GED. Prior work experience in a similar field is preferred.

SAP MM experience is preferred. Computer literacy, including word processing, spreadsheet software, and database applications. Willingness to receive on-the-job training An excellent rapport with customers. The ability to handle customer complaints in a professional and calm manner. Excellent written and verbal communication skills. Analytical thinking, and excellent attention to detail. Superb time management skills and the ability to coordinate team activities.

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