Customer Advocate J1 | Menomonee Falls, WI

Detailed Information

  • Location: Menomonee Falls, WI

  • Company: Capital Heating & Cooling

top-tier talent! Comprehensive benefits package : Medical Insurance Dental Insurance Vision Insurance Paid Vacation Paid Holidays 401K w/ Company Match Continual professional development and Education AMAZING company culture Position Summary: We are looking for a self-motivated, goal orientated individual that is willing to work hard and be rewarded for their work.

Office duties will be: Answering phones, Data entry and resolution tracking, schedule and follow up on residential service activities, update and monitor all our various customer review platforms and be a customer advocate for any complaints and single point of contact liaison for resolution of issues. Need to be able to work

independently, and have a drive to provide world class customer service to our customers Work hours: 8:00a - 4:00p with some overtime, evenings, and weekends.

Pay Scale: Up to $24/hour! Bonus and goals awarded If you currently have a job and are looking, DON'T WORRY. All Applications are 100% confidential and discrete! Required Qualifications: • First Class Customer Service Skills • Strong phone presence • Accounting experience a big plus • Ability to be VERY organized and meticulous • Working knowledge of Microsoft Office programs (Word, Excel, Power Point) • Knowledge of email • Great communicator in both spoken and written formats • Caring and helpful attitude • Strong desire to succeed for self and organization

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