Reservations Coordinator | Winter Park, FL

Detailed Information

  • Location: Winter Park, FL

  • Company: South Seas

of every location that we call home. Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests.

Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra

is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing.

Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy Description WORK for the beautiful South Seas.on the tip of Captiva Island on Florida’s Gulf Coast just across the bridge from Fort Myers. This is an escape to a tranquil tropical island destination, marked by 2.5 miles of beaches, surrounded by glistening gulf waters and endless opportunities for fun and adventure. Yes, we were significantly impacted by Hurricane Ian, but our beaches and sunsets are stunning - and

we’re coming back with a new and refreshed resort! JOIN OUR MISSION We are a part of Timbers Company, a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world.

We are always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth and creating unparalleled experiences for families to make memories. Grow your career with us and learn first-hand how to shape remarkable experiences for our NEW world-class resort, guests, and owners. POSITION OVERVIEWResponsible for performing a variety of duties related to property reservations; responds to communications from guests, travel agents, and referral networks concerning reservations; creates and maintains reservation records and promptly processes any cancellations and modifications.

ESSENTIAL FUNCTIONS: Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following: - Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations based on their preferences and needs.

-Maintain departmental goals which include but are not limited to: Conversion, Revenue, and productivity. -Process reservations by email, telephone, fax or central reservation systems referral. -Maintains reservations records; prepares and distributes notifications of confirmation; processes advance deposits on reservations. -Supply availability, pricing information and booking instructions to wholesalers, and travel partners-Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc.

- Thorough knowledge of all hotels’ layouts, room locations, room types, as well as hotel services, features, and hours of operation. - Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management.

-Maintains awareness of the selling status, rates, and benefits of all packages plans; communicates policy on guaranteed reservations and no-shows. -Communicates reservation information to the front desk and provides support to front desk staff which may include high-level education on reservations-related tasks and training from time to time. -Tracks future room availability on the basis of reservations. -Maintains accurate records and files related to the areas of assignment. -Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.

-Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. - Participate in department and company meetings and functions. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Requirements: High School Diploma/GED; AND one (1) year of resort operations support experience; OR an equivalent combination of education, training, and experience. Must be proficient in Office 360, and be able to keystroke at 50 wpm, without error. Compensation/Benefits: $20-22 per hour Excellent benefits package, including but not limited to Health, Dental, Optical, Life, STD, LTD, Flexible Spending Accounts and a 401k with a generous match of up to 4% and no vesting.

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