Location: Miami, FL
Company: Hyatt Vacation Ownership
gap analysis for Hyatt BEYOND using multiple systems reports and portal for daily, weekly and monthly reconciliation. Cross verifies Interval Options worksheets submitted by agents, for accuracy of information. Handles all emails for credit card declines and follows up with members for alternate FOP Makes manual updates to FOP as required.
Handles resort declines and verification issues - Contacts member to advise. Provides support to front-line agents and management team with Interval Options/Hyatt BEYOND question and related issues. Revises upcoming payments. Contacts vendors in reference to any issues with payment. Provides support to Travel Customer Service with incoming call
volume. Works closely with Invoicing Team regarding any Interval Options additional services charges. Add-ons - Invoice additional changes that affect final pricing, and email an updated invoice to member.
Handles any Interval Options changes, cancellations and rebooks. Cancellations/Adjustments - process cancellation and or adjustments by issuing a report to Travel Finance, and re-invoicing when applicable. Prepares CSR (Customer Service Refund) forms Works closely with Travel Finance to verify payables due to vendors Reviews Interval Options pending verification report; provides data to Travel Management for agents to follow-up or completes the process in the absence of an agent
or time constrains. Update Business Objects report with cancellations Provides Updated Business Objects report to Operations Research for agent incentive Reviews updates and submits Payable reports to Travel Finance by set deadline responsible for answering calls from member inquiring more details on the Interval Options Provides excellent customer service as well as educates member on our Interval Options processes and available options Responsible for answering emails from customers with inquiries on additional details on Interval Options.
resolves Customer Service issues at a Supervisory authority level Analyses problems giving careful attention to cost implications of compensation, and reaches an independent decision for resolution Open Jira's and review and research technology challenges Reaches decisions on resolutions by analyzing the issue at hand and leveraging II and Vendors T&C.
Reaches decisions by leveraging agency status and relations with vendors. Interacts with related department to complete complex verification issues and/or day to day processes (MARS, Sunset Finance and Travel Finance, ). Creates and follows-up on CTS for any Interval Options related customer service issue Act as a liaison with Resort representations on sensitive verification challenges, with the goal of satisfactory member experience.
Provides technical assistance to both internal staff and members on completing an Interval Option transaction. Maintains an in-depth knowledge of all travel products offered by Interval in order to explain product benefits to customers in ways that addresses their problems Communicates the need for a corporate card payment to management to avoid cancellations and increase in price. Monitor the fluctuation of the week/points value during the verification process. Monitors the fluctuation of the cruise rates and updates working systems and files as well as Finance with necessary adjustments and refunds.
Acts as a liaison between travel department and our Vendors. Review and maintain Interval Options invoicing queue - for resending updated invoices to members. managing Option 10k; interaction with member and system updates update after verification process increases the supplemental fee update with subsequent payments and changes made directly with cruise line, before updated email is sent. handle system alert of discrepancy in final payment due amount Interaction with international offices to complete Interval Options transactions Uses option 10003 to update credit card Knowledge, abilities and skills Must possess a minimum of one year of previous Exchange and Travel industry (cruises and tours) experience.
Must be able to run reports in travcom, revelex- Use external reports to review product flow gaps and create excel document to showcase final details. Must have a minimum of one-year experience of Amadeus application. Must be computer literate and possess basic knowledge of Windows, Excel and Word. Must be extremely detailed oriented and possess excellent organizational skills.
Must be able to manage time and meet deadlines Must be able to communicate effectively, both orally and in writing. Must be able to comply to work in a flexible schedule. Must possess excellent customer service skills. Must be able to work weekends, rotating shifts, Holidays and overtime, as needed Must be able to handle multi tasks. Must be able to work well under pressure. Must be able to work independently, with minimal supervision. Physical Requirements Sitting, standing, walking, manual dexterity (writing, typing, handling), operation of automated equipment (computer).
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
Hospitality and travel jobs refer to positions within the tourism industry where the primary focus is on providing services to guests and travelers. These roles often include hotel staff, airline employees, tour operators, and cruise line workers, among others. The hallmark of these jobs is a commitment to excellent customer service, a passion for creating memorable experiences, and the ability to handle diverse needs with a smile. These positions may require flexible hours, adaptability, and often come with opportunities to explore different cultures and destinations.
Hospitality and travel jobs refer to positions within the tourism industry where the primary focus is on providing services to guests and travelers. These roles often include hotel staff, airline employees, tour operators, and cruise line workers, among others. The hallmark of these jobs is a commitment to excellent customer service, a passion for creating memorable experiences, and the ability to handle diverse needs with a smile. These positions may require flexible hours, adaptability, and often come with opportunities to explore different cultures and destinations.
Hospitality and travel jobs encompass a wide range of positions within the service industry that focus on providing experiences and services to guests and travelers. These roles include hotel management, front desk operations, housekeeping, food and beverage services, tour guiding, and travel coordination. Key characteristics of these jobs often involve strong customer service skills, a welcoming attitude, a knack for organization, and the ability to handle various tasks to ensure guest satisfaction and smooth travel experiences. The sector is known for its dynamic work environment, multicultural interactions, and opportunities for working in diverse locations around the world.
Hospitality and travel jobs refer to occupations within the industry focused on providing services to ensure guests or travelers have memorable experiences. These roles are characterized by their emphasis on customer service, effective communication, cultural sensitivity, and adaptability. Jobs in this sector can range from hotel management, food and beverage services, and event planning, to tour operators and travel agents. Those in the field typically operate in dynamic, people-oriented environments that demand flexibility and a knack for problem-solving, with often variable working hours dependent on the seasonality and nature of services offered.
