Location: Orlando, FL
Company: Marriott Vacations Worldwide
Sales Support Coordinator position is responsible for supporting the Rental Sales team in coordinating processes to optimize rental inventory for MVW Vacation Ownership Brands. Coordinate sales processes and logistics of all systems for group booking needs.
Build rate programs, packages, and mini-hotels and ensure rates and availability are effectively represented in all applicable applications. Create, maintain, and distribute sales reports used by Sales Managers and senior leaders for strategic decision-making and communication, including compiling reports and data from Marriott Vacations Worldwide and Marriott International data sources. Specific Expected Contributions May include
but not limited to: Sales Support/Logistics Understand sales strategies, rental inventory, booking windows, resorts with meeting space, and ancillary opportunities.
Facilitate contract fulfillment logistics of Rental Sales inventory including MARSHA, i ROAM, Marriott e-tools, Res Link, and property management systems. Ensure proper inventory allocation and room pools. Work with Accounting to set up all the necessary billing. Assist Sales Servicing Coordinator with the entering of guest lists and other applicable information to ensure seamless check-in and check-out processes. Prepare and send group resumes and relevant information to all business partners. Assist with wholesale
reservations, if necessary. Process Marriott Bonvoy points and travel agent commission.
Assist Sales Managers with preparations for tradeshows, partner training, and meetings. Gather and ship materials. Assemble information packages (e. g. brochures, promotional presentations/ materials) for all brands. Prepare sales-related documents throughout the sales process (e. g. proposals, contracts, credit card authorizations, etc. ). Data Management Prepare monthly sales actualized and forecasting for rolling 12 months. Provide required reports including but not limited to Group Pace, and the total number of contracts to be serviced for rolling 12 months. Track group sales actualized pick up after the group event place information into appropriate group account file & report for analysis.
Assist managers with reports to complete group sales analysis to optimize available inventory. Monitor and maintain the balance of group inventory in the software system to ensure villas are accurately allocated. Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested.
Working with Others Treat all employees and customers with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments, promoting an environment of teamwork. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Represent IRM cross-functionally with Resort Operations teams and other business partners as necessary. Participate in community service events sponsored by Marriott Vacations Worldwide to build teamwork and enhance community relationships such as Children's Miracle Network (CMN).
Communication Speak to guests and co-workers using clear, appropriate, and professional language. Prepare and review written documents (e. g. daily logs, business letters, emails, reports), including proofreading and editing written information to ensure accuracy and completeness. Talk with and listen to other employees to effectively exchange information. Specific Candidate Profile Education Four-year college degree preferred. High school diploma/G. E. D. equivalent minimum. Experience Minimum two (2) years related work experience is required. Skills & Attributes Analytical Skills Problem-solver Decision-maker Computer Skills Self-learner Interpersonal Skills Customer Service Focused Team Player Collaborates Communications Telephone Etiquette Skills Applied Reading Excellent Writing Skills English Language Proficiency Personal Attributes Shows Initiative Handles Stress Adaptable/Flexible Dependable Demonstrates Integrity Organization Detail-oriented Effectively Manages Time Multi-tasks Plans and Organizes Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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