20 PH Houseperson - Holiday Inn Express Sedona - Oak Creek | Sedona, AZ

Detailed Information

  • Location: Sedona, AZ

  • Company: Southwest Hospitality Management

hotel premises. Duties and Responsibilities: − Able to work a flexible schedule and adhere to start times. − Wear proper attire and a nametag while on shift. Keep personal appearance professional. − Complete all required company and brand-specific training and/or certifications in a timely manner.

− Be familiar with all hotel services and features. − Acknowledge guests in public areas with warm friendly greetings. − Demonstrate and promote a strong commitment to providing the best possible experience for our guests. Offer guest assistance when needed and whenever possible in a professional manner. − Report guest issues and complaints in a timely manner to ensure guest satisfaction. −

Empty breakfast and lobby trash containers daily, and/or as needed. Assist housekeeping with their trash removal when necessary. − Clean all public areas, vacuum hallways, and upkeep the lobby as well as other assigned areas.

− Clean the Pool/Spa area as needed and restock towels. − Assist housekeepers with the removal and replacement of linen in guest rooms. − Assist with stocking housekeeping carts and supplies in the storage rooms. − Assist maintenance with light bulb replacements, TV programming, and carpet shampooing as needed. − Assist housekeepers during deep cleaning and preventive maintenance work. − Stock guest supplies for the front office. − Maintain grounds and sidewalks

to increase curb appeal by picking up debris and cleaning as necessary.

− Maintain cleanliness of stairwells and hallway passages. − Complete all tasks as assigned on Houseperson's daily checklist. − Follow established health and safety procedures for using cleaning chemicals and equipment. − Individuals will be cross-trained in laundry and housekeeping duties to provide assistance as needed. − Report accidents pertaining to guests or personal injury immediately to a supervisor. − Adhere to the master key sign-out protocols and ensure the security of the assigned master key. − Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.

− Follow supervisor directions and work independently with minimal supervision. Physical, Mental and Environmental Demands: − Be able to perform job functions with attention to detail, with efficiency and under time constraints. − Requires physical mobility and stamina. − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs. − Be able to bend, reach, push, kneel, pivot and grip items while working on assigned tasks. − Must have the manual dexterity and coordination to operate all necessary hotel equipment. − Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

− Be able to work in a standing position for your shift. Skills, Educational Background and Experience: − High School Diploma or GED preferred. − A team player, yet able to work independently. − Customer Service Skills and communication. − Able to organize, plan ahead and manage workload. − Work cohesively with co-workers as part of a team. − Ability to work effectively in a fast-paced environment.

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