Maintenance | Flagstaff, AZ

Detailed Information

  • Location: Flagstaff, AZ

  • Company: Holiday Inn

Responsibilities: − Able to work a flexible schedule, including weekends and holidays. Adhere to start times. − Wear proper attire and a nametag while on shift. Keep personal appearance clean and professional. − Complete all company-required training and/or certifications in a timely manner.

− Acknowledge guests in public areas with warm friendly greetings. − Respond to guest requests and inquiries immediately. Attend to any guest complaints and take service recovery measures if required. − Get daily briefings about extraordinary events to effectively handle all foreseen situations. − Complete a daily property walk-through, and inspect premises to address maintenance and safety issues.

This includes security and loss prevention. − Perform proactive preventative maintenance scheduling, follow-through and record keeping. − Test, troubleshoot and perform basic repairs on all types of equipment.

− Regularly perform 'PIC' Person-In-Charge hotel training for all team members. − Able to prioritize and organize work assignments, work under pressure and exercise good judgment, and focus attention on details. − Ensure quality of rooms and services are rendered in meeting guest needs and hotel objectives so that guest relations are enhanced. − Complete maintenance work orders from all departments on a timely basis by following hotel standard operating procedures. − Work closely

with Housekeeping and Front Office to improve guest service and foster cross-departmental communication.

− Adhere to the master key sign-out protocols and ensure the security of the assigned master key. − Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures. − Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch− Know the protocol for accidents pertaining to guests or personal injury and how to manage the situation. − Attend scheduled meetings and necessary training sessions as requested. Helps coordinate team Safety Training. − Know and be able to follow the emergency procedures for the Hotel.

− Maintain confidentiality of guest information and pertinent hotel data. − Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures. Report any variances to management. Physical, Mental and Environmental Demands: − Be able to perform job functions with attention to detail, with efficiency and under time constraints− Requires physical mobility, stamina and being dexterous. − Must be able to push and pull up to 100 lbs. and carry up to 50 lbs. − Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.

− Must have the manual dexterity and coordination to operate all necessary hotel equipment. Skills, Educational Background, Experience and Basic Expectations: − High School Diploma or GED required. − Previous maintenance experience required with mechanical aptitude. − A team player, yet able to work independently. − Customer Service Skills and communication. − Able to organize, plan ahead and manage workload. − Work cohesively with co-workers as part of a team. − Ability to work effectively in a fast-paced environment.

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