Location: Newark, NJ
Company: Mycronic USA
to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits! Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years.
Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow. Position Overview This position is responsible for providing technical expertise to install, maintain and repair purchased products or services. This role will interface directly with customers, internal sales staff and various
levels of management in an effort to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements.
This position requires approximately 50-75% travel. Key Responsibilities Troubleshoot, diagnose, and repair Mycronic products on customer premises and via telephone Provide training to customers and participate in the set-up and demonstration of new products and assist in the preparation of system orders Provide pre and post-sales support for all Mycronic services and products Preventative maintenance and customer care support for service contracts Maintain accurate records to reflect the support and repair history of equipment
serviced or repaired Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, weekly expense and service reports; as required, accurately and in a timely manner Maintain all assigned assets, (laptop computer, phone, and tools, etc.
) Develop and maintain the knowledge and skills required to produce the highest levels of customer service support Responsible to work collaboratively with others (internally and externally) to achieve common objects, goals and results Excellent verbal and written communication skills Experience and Qualifications Associate's degree (A. A. ) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience.
Valid driver's license; dependable vehicle Strong mechanical, electrical and computer competency Training or certification in computers and MS Windows environments Mechanical assembly and basic maintenance preferred Experience with surface mount, electronics, robotics experience beneficial Working Conditions/Physical & Mental Demands The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Standard office environment. Significant computer work should be expected. Travel Requirements: Up to 75% travel.
A Culture of Collaboration & Personal Growth At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success. Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it. Here you are expected to have a voice and will be encouraged to get involved.
It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day. Click to learn more about Mycronic and what it's like to work with us /en/career/working-at-mycronic/ Equal Opportunity Employer Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, interaction, religion, interactionual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge. Job Posted by Applicant Pro
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