Location: Reston, VA
Company: Gridiron IT Solutions
Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as: Respond to incident tickets in a 24x7 operational environment to meet SLA objectives Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools Review system logs to identify and mitigate system issues Leverage knowledge base to help troubleshoot, identify and resolve systems issues; Update knowledge base troubleshooting guides and lessons learned as required Document incident fixes and make recommendations to engineering team for system improvements
for consideration in future releases Document system issues resulting in system outages and coordinate change though change management process Support collaboration across operations, development teams and external partners Support " tiger team" calls to streamline knowledge sharing and timely resolution of system issues Monitor solution performance according to client specification and SLAs, escalate as needed Minimum Qualifications BS in Computer Science or other technical discipline is preferred.
2 - 4 years performing system administrator support Clearance Requirement TS/SCI w/ FSP Job Specific Skills Windows Desktop Operating Systems Microsoft Azure Cloud Services IT Infrastructure
Operations Service Desk Other Job Specific Skills Experience with system administration support tools such as Windows/Linux Experience supporting a 24x7 cloud based environment Excellent interpersonal skills Strong oral and written communication skills Experience in supporting Cloud based environment and tools such as Azure/AWS Experience analyzing, troubleshooting, and providing solutions for technical issues Ability to collaborate with team members Strong organizational and multi-tasking skills Excellence in technical communications with both technical and non-technical peers Able to maintain professionalism under pressure Strong customer focus Exceptional problem-solving, analytical, and customer service skills PDN-9acbae2b-cc95-4074-bb59-52d6b541929d
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Engineering jobs encompass a variety of roles focused on designing, developing, and maintaining systems or structures. These positions often require strong problem-solving skills, technical expertise, and a solid foundation in mathematics and science. Engineers typically work in fields such as civil, mechanical, electrical, chemical, or software engineering. The unique characteristic of engineering jobs lies in their blend of creativity and practicality, as engineers innovate while ensuring functionality and safety. With the ongoing advancement of technology, engineering roles are also evolving, demanding continuous learning and adaptation.
