Location: Boston, MA
Company: Olympus
lives healthier, safer, and more fulfilling. Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View We deliver on our purpose and our core values by staying True to Life. Job Description The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products.
Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment. Job Duties Establish and maintain a high level of customer satisfaction with assigned products, support and service Respond to customer inquiries, maintain a good customer service reputation by complying with all
regulatory requirements and all aspects of company quality system Train customers on the basic operation and use of assigned products Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner Open communication with territory Sales Representatives Provide support at conventions, trade shows and customer trials Establishes,
develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support.
Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities Job Qualifications Required: Associates Degree in electronics, computer science or related technical discipline is required. Bachelor’s degree preferred or equivalent Military technical training. Minimum three years as a Field Service Engineer, or equivalent experience. Experience in field service, project management and or sales support. Valid Driver’s License required.
Ability to travel within assigned territory, on a daily basis, with occasional overnight stays. Ability to work flexible hours as required, including occasional nights and weekends. Preferred: Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desirable Comp TIA Net+ or Comp TIA A+ or other similar industry recognized certification is preferred Experience working with and troubleshooting video display and video routing systems is desirable Experience working with and troubleshooting electromechanical / microprocessor-based products Must be a self-starter, able to travel on short notice and work independently with minimal supervision Must be capable of multi-tasking, setting priorities and scheduling work activities Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments Basic understanding of computer systems, video, audio and control system concepts Experienced user of Microsoft Office tools, including Excel, Word and Power Point.
Strong customer service skills. Solid working knowledge of electronics, personal computer hardware and software. Proven ability to work under pressure.
Ability to articulate technical and user needs in a concise manner easily understood by all. Ability to work with field personnel, management, and customers. Demonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co-workers and customers #LI-Remote Why join Olympus? Here, people matter—our health, our happiness, and our lives. Competitive salaries, annual bonus and 401(k) with company match Comprehensive Medical, Dental, Visions coverage effective on start date 24/7 Employee Assistance Program Free virtual live and on-demand wellness classes Work-life balance supportive culture with hybrid and remote roles 12 Paid Holidays Educational Assistance Parental Leave and Adoption Assistance Volunteering and charitable donation match programs Diversity & Inclusion Programs including Colleague Affinity Networks On-Site Child Daycare, Café, Fitness Center US Only Limited locations We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you.
Learn more about our benefit offerings at /careers/benefits-perks. About us: Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America.
For more information, visit . Olympus is dedicated to building a diverse, inclusive and authentic workplace We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive. Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, interaction (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, interactionual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: United States (US) Massachusetts (US-MA) Boston
Engineering jobs encompass a variety of roles focused on designing, developing, and maintaining structures, machines, and systems. These roles often require a strong foundation in math and science, as well as specialized knowledge in disciplines such as civil, mechanical, electrical, or software engineering. Key features of these jobs include solving technical problems, innovating solutions, and improving functionality and efficiency. Engineers typically work in collaborative environments, bridging theoretical concepts with practical applications to advance technology and infrastructure.
Engineering jobs encompass a variety of roles that involve applying scientific and mathematical principles to solve real-world problems. These positions are typically associated with the design, development, and maintenance of structures, machines, and systems. Engineers are known for their technical expertise, problem-solving skills, and the ability to innovate. Characterized by fields such as civil, mechanical, electrical, chemical, and software engineering, these jobs often require specialized education and can lead to careers in industries like construction, manufacturing, technology, and environmental management. Engineering professionals play a vital role in shaping the future through sustainable and efficient design.
Engineering jobs encompass a variety of roles that involve applying scientific and mathematical principles to solve real-world problems. These positions are typically associated with the design, development, and maintenance of structures, machines, and systems. Engineers are known for their technical expertise, problem-solving skills, and the ability to innovate. Characterized by fields such as civil, mechanical, electrical, chemical, and software engineering, these jobs often require specialized education and can lead to careers in industries like construction, manufacturing, technology, and environmental management. Engineering professionals play a vital role in shaping the future through sustainable and efficient design.
Engineering jobs encompass a broad range of professions that involve the application of science and mathematics to solve problems and design, construct, and maintain structures, devices, and systems. These jobs are characterized by creativity, analytical skills, and the pursuit of technological innovation. Engineers can specialize in various fields, such as civil, mechanical, electrical, software, or biomedical engineering, each with its distinctive focus and techniques. A hallmark of engineering roles is their impact on shaping our built environment and the way we interact with technology, making them crucial for the advancement and sustainability of modern societies.
