Quality Lead Engineer | Spartanburg, SC

Detailed Information

  • Location: Duncan, SC

  • Company: Wabtec

manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world.

Visit the company's new website at: http: //. It's not just about your career. or your job title.it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters.do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology

and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry. Summary: The mission of the Quality Engineer Warranty/Aftermarket starts from the Customer request to return defective product and end when RMA sales order is closed.

For Aftermarket customer complaints, the Quality Engineer is responsible to manage and complete all quality investigations from AFM customer complaints. Duties and Responsibilities: Adheres to all safety precautions and PPE requirements. Ensure compliance to internal quality systems requirements (ISO 9001, AAR, and IRIS). Responsible to provide RMA to customers in a timely matter. Responsible to review RMA upon received,

to determine disposition. Ensure Proper storage and identification of RMA awaiting processing.

Lead Warranty Review Board Meetings Initiate WIM parent or children for RMAs. Oversee creation of S/O for RMAs Meeting with PQE to ensure proper processing and completion of WIMs. Meeting with RMAs team to discuss source of failures for RMAs. Work Together with QTA on containment actions related to Warranty. Monitor and report out KPI for Warranty/RMA/WIMInterface with the customer and involved Stakeholders for all quality related matters. Acts as quality focal point for all warranty and Aftermarket quality related issues. Drive corrective and preventative actions to ensure product quality resulting in improved customer satisfaction.

Monitor and report out warranty/RMA quality KPIs. Lead action plan to improve warranty and RMA process for AFM. Escalate to the Project Quality Leader any quality issue encountered with Warranty product Manage Quality documentations related to Warranty/RMA/WIMs and Aftermarket RMA/WIMs Participate in auditing process to ensure high level of quality performance on assigned programs. Manage hourly people to support the shop floor and manage their time in the system (workday) Minimum Qualifications : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

) Engineering bachelor's degree Certified Quality Engineer (preferred)Quality tools understanding (8D, Audit, 5 Why's, root cause analysis, FMEA, etc. ) Blue print reading Understanding of Gauging concepts and measurement techniques Understanding of Oracle Competencies, Knowledge, Skills and Abilities: Ability to work unsupervised. Strategic and creative thinking to analyze multiple input streams, synthesize information into a clear summary of trends, and drive correction / preventative actions to improve compliance and quality of delivered product.

Ability to respond positively to feedback and implement change in process and procedures as needed. Technical product knowledge. Ability to work in a fast-paced environment. Exhibits Strong quality compliance behavior. Strong computer acumen (Microsoft products and other systems as required). Authority: Authority to update, approve, and release product quality documentation. Authority to change S/O warranty to repair. Authority to scrap customer material as necessary. All WPT employees have the authority to stop the process they are performing, should the process become unsafe or the outputs nonconforming.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) Employee is required to stand for up to 4 hours per day. Employee is regularly required to lift and/or move up to 25 pounds, and occasionally lift and/or move 50 pounds. Requires daily face-to-face interaction with employees on production line. Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

) Office and manufacturing environments. May involve exposure to cold and hot temperatures, humidity, dust, vapors, fumes, vibration and other loud noises from the plant. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Summary: The mission of the Quality Engineer Warranty/Aftermarket starts from the Customer request to return defective product and end when RMA sales order is closed. For Aftermarket customer complaints, the Quality Engineer is responsible to manage and complete all quality investigations from AFM customer complaints. Duties and Responsibilities: Adheres to all safety precautions and PPE requirements. Ensure compliance to internal quality systems requirements (ISO 9001, AAR, and IRIS). Responsible to provide RMA to customers in a timely matter. Responsible to review RMA upon received, to determine disposition.

Ensure Proper storage and identification of RMA awaiting processing. Lead Warranty Review Board Meetings Initiate WIM parent or children for RMAs. Oversee creation of S/O for RMAs Meeting with PQE to ensure proper processing and completion of WIMs. Meeting with RMAs team to discuss source of failures for RMAs. Work Together with QTA on containment actions related to Warranty. Monitor and report out KPI for Warranty/RMA/WIMInterface with the customer and involved Stakeholders for all quality related matters. Acts as quality focal point for all warranty and Aftermarket quality related issues.

Drive corrective and preventative actions to ensure product quality resulting in improved customer satisfaction. Monitor and report out warranty/RMA quality KPIs. Lead action plan to improve warranty and RMA process for AFM. Escalate to the Project Quality Leader any quality issue encountered with Warranty product Manage Quality documentations related to Warranty/RMA/WIMs and Aftermarket RMA/WIMs Participate in auditing process to ensure high level of quality performance on assigned programs. Manage hourly people to support the shop floor and manage their time in the system (workday) Minimum Qualifications : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

) Engineering bachelor's degree Certified Quality Engineer (preferred)Quality tools understanding (8D, Audit, 5 Why's, root cause analysis, FMEA, etc. ) Blue print reading Understanding of Gauging concepts and measurement techniques Understanding of Oracle Competencies, Knowledge, Skills and Abilities: Ability to work unsupervised. Strategic and creative thinking to analyze multiple input streams, synthesize information into a clear summary of trends, and drive correction / preventative actions to improve compliance and quality of delivered product.

Ability to respond positively to feedback and implement change in process and procedures as needed. Technical product knowledge. Ability to work in a fast-paced environment. Exhibits Strong quality compliance behavior. Strong computer acumen (Microsoft products and other systems as required). Authority: Authority to update, approve, and release product quality documentation. Authority to change S/O warranty to repair. Authority to scrap customer material as necessary. All WPT employees have the authority to stop the process they are performing, should the process become unsafe or the outputs nonconforming.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) Employee is required to stand for up to 4 hours per day. Employee is regularly required to lift and/or move up to 25 pounds, and occasionally lift and/or move 50 pounds. Requires daily face-to-face interaction with employees on production line.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. ) Office and manufacturing environments. May involve exposure to cold and hot temperatures, humidity, dust, vapors, fumes, vibration and other loud noises from the plant. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Relocation assistance lump sum available for qualified candidates. Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles.people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, interaction, national origin, interactionual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status.

If you have a disability or special need that requires accommodation, please let us know. PDN-9ae7cc-b8b7-631fbd8c4f5a

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