Location: Bethlehem, PA
Company: Npaworldwide
Engineering jobs encompass a variety of roles focused on designing, developing, and maintaining structures, machines, and systems. These roles often require a strong foundation in math and science, as well as specialized knowledge in disciplines such as civil, mechanical, electrical, or software engineering. Key features of these jobs include solving technical problems, innovating solutions, and improving functionality and efficiency. Engineers typically work in collaborative environments, bridging theoretical concepts with practical applications to advance technology and infrastructure.
Engineering jobs encompass a variety of roles focused on designing, developing, and maintaining systems or structures. These positions often require strong problem-solving skills, technical expertise, and a solid foundation in mathematics and science. Engineers typically work in fields such as civil, mechanical, electrical, chemical, or software engineering. The unique characteristic of engineering jobs lies in their blend of creativity and practicality, as engineers innovate while ensuring functionality and safety. With the ongoing advancement of technology, engineering roles are also evolving, demanding continuous learning and adaptation.
Engineering jobs encompass a broad range of careers focused on designing, developing, and maintaining structures, systems, and devices. They are characterized by a strong foundation in mathematics, physics, and technology. Engineers often specialize in fields such as civil, mechanical, electrical, or software, striving for innovation and problem-solving. These roles typically require critical thinking, collaboration, and a relentless pursuit of efficiency and functionality. Engineering careers are instrumental in shaping the future, as they constantly push the boundaries of what's possible in construction, manufacturing, communications, and various other sectors.
lives healthier, safer, and more fulfilling. Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View We deliver on our purpose and our core values by staying True to Life. Job Description Responsible for all facets of providing centralized Technical Customer support concerning all medical equipment.
This includes support of electronic video personal computer and network products to Olympus customers Sales Representatives Field Service Engineers (FSEs) and other related departments. Job Duties Answer inbound customer calls: make outbound calls as necessary. Investigate and resolve issues/problems concerning medical products and update incident
tickets and enter information in department database to permit generation of accurate reports regarding frequency of incidents and costs of repairs. Provide nationwide technical support to the Field Service Engineers Sales Representatives Customer Service Representatives and Customers.
Provide 24/7 technical support on a rotating basis as required. Prepare and disseminate technical material to the Field Service Engineers Sales Representatives Customer Service Representatives and customer base. Diagnose and troubleshoot the entire range of company electronic video and computer related products in response to customer calls, faxes, or emails. Dispatch Field Service Engineers to customers
for on-site repair as needed after determining the nature of the problem and the probable extent of repairs.
Prepare technical manuals, reports, documentation, and other related materials as required. Submit activity reports daily and monthly logs. Maintain the test equipment rack make necessary repairs or replace test equipment to replicate customer conditions. Provide supplemental field support as required. Field Service Support Sales Rep Support: Establish & Maintain Partnership with all FSE (Field Service Engineer), Sales Reps, and Management to support defined business requirements and drive customer Satisfaction. Responsible for the collection and entry of incident tickets.
Ensure Integrity of data provided (Prior to Entry). Internal department support: work with external departments as applicable to monitor product issues. Support other related departments (i. e. software Regulatory etc. ) as required to drive customer satisfaction. Training & Development: Successful completion of all training and certification programs (Certification defined as 80% or Higher), product training, soft skills. cross training (Medical Products and Surgical Products), and ongoing certifications. Will receive monitoring sessions each month and other training as required.
Perform other related duties as assigned. Job Qualifications Required: Minimum of an Associate degree in a related field (electronic or mechanical technology or computer science). One year experience or a certificate in a related field (electronic or mechanical technology or computer science equivalent experience) and two years' experience repairing and or troubleshooting electrical or electromechanical equipment. Extensive user experience with personal computers and working knowledge of popular software packages such as MSOffice etc. Strong communication skills both written and verbal.
Knowledge of electronic and video systems. High degree of personal organization. Ability to interact with field personnel management and customers. Professionalism: In addition to the above qualifications the candidate must agree to: Cooperate and participate as an effective team member in creating a positive working environment. Demonstrate positive OAI (Olympus America Inc. ) corporate citizenship. Ensure professional and timely communication with customers and sales reps in accordance with established Customer Service protocols. Recognize and adhere to established company and department policies and protocol including but not limited to: Appropriate dress.
Appropriate behavior. Work station. Electronic communication. TO policy. Receptive to positive and constructive feedback as provided by OAI Management. Individuals must possess a high degree of self-reliance, initiative, and creativity. Individuals must be able to work independently. Must work well under pressure. Work flexible hours as required. Preferred: Experience in telephone support a plus. Knowledge of medical instrumentation hospital equipment systems a plus. Experience answering inbound technical support customer calls a plus.
Biomedical/ Clinical Engineering experience a plus. Why join Olympus? Here, people matter—our health, our happiness, and our lives. Competitive salaries, annual bonus and 401(k) with company match Comprehensive Medical, Dental, Visions coverage effective on start date 24/7 Employee Assistance Program Free virtual live and on-demand wellness classes Work-life balance supportive culture with hybrid and remote roles 12 Paid Holidays Educational Assistance Parental Leave and Adoption Assistance Volunteering and charitable donation match programs Diversity & Inclusion Programs including Colleague Affinity Networks On-Site Child Daycare, Café, Fitness Center US Only Limited locations We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you.
Learn more about our benefit offerings at /careers/benefits-perks. About us: Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit . Olympus is dedicated to building a diverse, inclusive and authentic workplace We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect.
We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive. Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, interaction (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, interactionual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: United States (US) Pennsylvania (US-PA) Center Valley
Engineering jobs encompass a vast array of specialized roles within the field of engineering, aimed at designing, developing, and maintaining various technological systems and structures. These roles typically require a strong foundation in mathematics and science, and they span across numerous sectors such as civil, mechanical, electrical, and software engineering, among others. The key features of engineering careers include problem-solving, innovation, and the application of practical knowledge to create solutions that can improve people's lives, enhance business operations, or even address global challenges. Engineers often work in teams, collaborate with other professionals, and are at the forefront of technological advancement.
