Location: Tucson, AZ
Company: Pima Community College
Specialist 2 is responsible for providing an innovative and holistic approach to supporting students enrolled in Adult Basic Education for College and Career (ABECC) programs.
This is accomplished by providing high-quality academic student support and wrap-around services to build student persistence.
Relationship building is a cornerstone of this role, centered on activities such as academic student support throughout the enrollment process, follow-up coach appointments, and workshops. Coach-facilitated topics include the development of Academic, Social, and Self-Management skills. Time management, organization, networking, Digital Literacy, Interdependence, priority management
are initial workshops. The coach has some autonomy in order to deliver critical support services for ABECC students including High School Equivalency (HSE), English for Speakers of Other Languages (ESOL) and learners participating in our Refugee Education Program (REP).
Coaches are responsible for supporting students in Adult Basic Education for College and Career courses, guiding cohorts of students through the intake, orientation, High School Equivalency (HSE)/GED® acquisition, and transition into a college credit program. The successful candidate will have experience working with adult English language learners as well as adult students who are building educational foundations in reading,
writing, math, science, and social studies. The candidate will have experiences developing collaborative relationships as they will partner with instructors and enrollment specialists to help students problem solve and navigate systems.
The candidate will serve as a high-level resource specialist in multiple areas of student affairs in areas including but are not limited to: Coaching Navigating college and community resources Classroom and academic support Connecting students with disabilities to college resources Career planning Workshop creation and presentation About Adult Education For more than 50 years, Pima's Adult Basic Education Division has served adult learners in Pima County with Adult Basic Education, Adult Secondary Education, English Language Acquisition for Adults, Refugee Education, Rights and Responsibilities of Citizenship, Student Engagement, IBEST and Transition programming and services.
Each year, thousands of adults are served at college campuses, in community locations, virtually/online, at the Pima County Jail, and primarily at three large learning centers. Class offerings are continually adjusted to meet community needs. REP is a state-funded program and has been contracted with the Department of Economic Security - Arizona Refugee Resettlement Program to offer English classes to refugees who have been in the U.
S. for less than five years. The majority of students are Adult Emergent readers, meaning they have little to no literacy background in their native language and have no digital literacy skills. Other funds come from Pima Community College, additional grants, governmental entities, and contracts. ABECC and Pima Community College are committed to ensuring diversity, equity, and inclusion at all levels and in all programs and services. Pima's Diversity Plan guides the ongoing work of Adult Basic Education where we aim to ensure that individuals of all races, ethnicities, gender identities, abilities, religious beliefs, and interactionual orientations feel a sense of belonging and the ability to thrive.
ABECC is proactive in seeking opportunities for employees to learn about and improve DEI for our students, staff, instructors, and community. The work schedule for this position is flexible and may include working evenings and weekends. This position is located at Downtown Campus but may work at other camps based on department needs. Continued employment in the position is contingent upon continued funding through designated external sources.
Duties and Responsibilities: Develop relationships with learners to help navigate career and academic pathways, including but not limited to assisting students as they acclimate to the educational environment participating in intake and orientations, and supporting learners across all stages of their learning journey. Facilitate the development of student success skills to increase retention and persistence Identify and refer learners to community resources to establish a support network for students Collaborate with instructors to provide orientations/onboarding support for students, strengthening student engagement Coordinate learning management system tutorials including D2L, Essential Education, Ed Ready, and others as adopted by the program Make decisions and/or recommendations according to guidelines and policies from Pima Community College, Arizona Department of Education, and other stakeholders as necessary Provide excellent customer service to internal and external stakeholders such as students and the general public, representatives from multiple programs and departments across ABECC and the college, and by resolving student services complaints and concerns, and responding to various general inquiries and requests Implement department operational procedures and processes in coordination with multiple learning centers and IBEST programs Conduct data collection and prepare reports and include monthly updates and year-end reporting of program outcomes Organize and participate in career and resource fairs and develop and conduct other projects, including training and facilitating workshops for both students and employees.
Perform other duties of a similar nature or level as required Job Requirements: Associates Degree and Three years of experience in various areas within student services in either secondary or higher education or with adult learners Preferred: Bachelor's degree Three years of experience in working with students in either secondary or higher education or adult learners (or comparable work experience)The ideal candidate will have the following knowledge, skills, and abilities: Strong advising or coaching background, in education or similar setting Ability to develop and maintain positive interpersonal relationships Knowledge, training, and experience working with adult learners Critical thinking to identify, evaluate, research, and solve complex problems that cross multiple areas of student services Work prioritization while performing multiple tasks/attention to detail Ability to work independently and manage time effectively Extensive customer service experience Strong, clear, concise verbal and written communication Knowledge of data collection strategies and database management with attention to detail Ability to create and manage reports Desktop computing and applicable software
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