in turn take care of our customers. We have an immediate opening for a Customer Service/ Dispatcher to join our phenomenal team! Position Summary: Promptly respond to customer calls, emails, or texts and address their needs or concerns. Maintain the Service Technicians daily schedules and assign service technicians to jobs as they are created throughout the day.
Make follow up customer calls regarding unsold estimates or outstanding issues. Coordinate with purchasing where special parts need ordering from supply houses and manufacturers and keep customer informed of lead time. Maintain customer database with current information. Clear and concise communications with customers and co-workers.
Work Hours : 7:00am - 4:00pm, Monday through Friday. Some overtime as needed. Pay Range : $25.00-$30.00 / Hour Depending on Experience Benefits : Generous paid time off and holidays Health, Dental & Vision insurance Retirement plan with company match Training & Development Opportunities Growth opportunities 8 Paid Holiday Sick Leave PTO Required Qualifications / Achievements : Advanced customer service skills Impeccable phone etiquette while " smiling through the phone" Ability to multi-task within a fast-paced environment Organizational competency Geographical knowledge of service area or map reading skills Experience working within maintenance industry Advanced computer skills High
school diploma or general education degree (GED) 3+ years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Desired Qualifications / Achievements : 1+ years HVAC dispatching experience Working knowledge of HVAC industry Experience working with Service Titan dispatching software a HUGE plus Microsoft Office customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
