Location: Woodinville, WA
Company: NW Mechanical
in turn take care of our customers. We have an immediate opening for a Customer Service/ Dispatcher to join our phenomenal team! Position Summary: Promptly respond to customer calls, emails, or texts and address their needs or concerns. Maintain the Service Technicians daily schedules and assign service technicians to jobs as they are created throughout the day.
Make follow up customer calls regarding unsold estimates or outstanding issues. Coordinate with purchasing where special parts need ordering from supply houses and manufacturers and keep customer informed of lead time. Maintain customer database with current information. Clear and concise communications with customers and co-workers.
Work Hours : 7:00am - 4:00pm, Monday through Friday. Some overtime as needed. Pay Range : $25.00-$30.00 / Hour Depending on Experience Benefits : Generous paid time off and holidays Health, Dental & Vision insurance Retirement plan with company match Training & Development Opportunities Growth opportunities 8 Paid Holiday Sick Leave PTO Required Qualifications / Achievements : Advanced customer service skills Impeccable phone etiquette while " smiling through the phone" Ability to multi-task within a fast-paced environment Organizational competency Geographical knowledge of service area or map reading skills Experience working within maintenance industry Advanced computer skills High
school diploma or general education degree (GED) 3+ years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Desired Qualifications / Achievements : 1+ years HVAC dispatching experience Working knowledge of HVAC industry Experience working with Service Titan dispatching software a HUGE plus Microsoft Office customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
their needs, offer assistance and demonstrate Scotts' products. This position will require the merchandising of Scotts products by restocking shelves, racks, displays; cleaning and facing product; repairing or removing damaged items; re-labeling grass seed and other products to ensure Scotts products are on display and in saleable condition where consumers can find them and purchase them.
Counselors provide demonstrations, counseling sessions and promotional events as needed. May be responsible to service multiple locations throughout assigned territory. Key Work Performed Understand consumers' needs and recommend Scotts' products to fill their needs. Answer consumers' questions about
lawn and garden care Demonstrate how all Scotts products will meet the consumers' needs Provide product recommendations and product knowledge to both consumers and retail customer associates Display and distribute sales related materials as needed (e.
g. rebate coupons, point of purchase (POP) materials, etc. ) Downstocking products when needed Provide consumer counseling sessions including lawn and garden educational clinics, promotional events and in-aisle consumer education as needed. Complete all required on-line reports in a timely and accurate manner. (e. g. time sheets, surveys etc. ) Minimum Requirements At least 18 years of age High school diploma or equivalent preferred Previous
retail experience preferred Previous selling experience preferred Previous consumer interaction experience preferred Strong initiative, self-motivation, and be able to work independently with little or no supervision Ability to effectively communicate to understand consumer needs and be able to explain how Scotts' products can fill those needs.
Provide detailed product information, as appropriate, to respond to consumer questions and concerns Ability to work evenings and weekends during in-season periods Basic computer skills to be able to navigate a web-based time entry system to enter time worked each day Ability and willingness to learn about Scotts products and retail partner store procedures and processes Ability to occasionally lift, push and pull up to 60 lbs.
Ability to occasionally climb an 8'-12' safety ladder while carrying product Willingness and ability to be exposed to changes in temperature and humidity including indoor/outdoor working conditions Willingness to submit to The Scotts Company pre-hire screening, which includes drug screen, criminal history check, social security validation, automobile insurance verification and Motor Vehicle Request (MVR) check Possession of a valid driver's license and reliable transportation.
May have to transport point of purchase (POP) signage and travel to additional stores. Daily access to the Internet Ability to provide your own sturdy leather shoe to be used while in stores. Completion of all required on-line training courses within appropriate time period (e. g. policies, procedures, product knowledge etc. ) PLEASE APPLY USING THE BELOW APPLICAITON LINK www. scotts.
and a portfolio of products that people recognize. 8-O, did I mention that our community consists of 5 million women globally. Plus a minimium 100 dollars purchasing credit. on approval of credit. : ---) Register Today. /cart cart. http: ///REPSuite/become_a_rep.
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