Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
(SOPs).
You will work in collaboration with our administrative team to ensure client satisfaction and oversight of a part-time workforce responsible for service provided nightly. This position is part time and requires 5-10 hours per week on average.
This Positions requires you to have a personal Pickup truck you can use for work. Position Start Date Employment Type Work Week Scheduled Start Average Shift Length Type Pay 12/26/2023 Part-Time Monday Through Friday 6:00 PM 4-5 Hours Trash & Recycling Valet $15,000 Annually Responsibilities Provide support to executive staff, WSI Service Technicians and residents at client communities. Coordinate with staff to ensure all shifts for
resident doorstep trash and recycle valet pick-ups are fulfilled, including directing substitutes for fill-ins as needed. In the event no substitutions are available, responsible for working with the team to cover shifts.
Audit and train onsite at properties regularly to backss resident and WSI Service Technician compliance and to develop standard operating procedures (SOPs) as needed. Makes decisions in consideration of property management, staff and residents. Uses critical thinking skills to forecast and resolve any customer service issues, problems or emergencies identified onsite during service. Effectively plan, be well organized and manage time. Other duties as assigned Operational
Support Assist with new community setups including trash and recycling bin distribution, flyer delivery and SOP management.
Drive to job sites within the assigned area Qualifications Reports to the WSI Trash & Recycling Valet Business Development Manager High school diploma or GED equivalent. Must be at least 18 years of age. 2-3 years prior managerial/team oversight experience. Must be authorized to work in the United States and must be willing to be subject to a criminal background check. A valid Driver's License and ability to operate a motor vehicle in Utah is required. (Valid documentation included but not limited to Auto Liability Insurance and Driver's license must be maintained.
) Must be able to physically lift and transport up to 50 lbs. and able to work at indoor and outdoor environments during various weather conditions. Must be able to ascend or descend stairs and walk for prolonged lengths of time. Makes informed decisions with consideration of customer/associate impact, ensuring maximum quality of service. Ability to collaborate within an environment that requires evolving work demands and processes. Ability to manage stress and de-escalate customer service issues. Must be conscientious, reliable, detail-oriented and exhibit a friendly and helpful attitude towards property management, staff and residents.
Adhere to company core values- We serve and respect everyone- We strive to exceed expectations- We serve with Integrity We are environmentally responsible- Together we make a difference. Equal Opportunity Employer Statement WSI Trash & Recycling Valet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, interaction, religion, interactionual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. WSI Trash & Recycling Valet makes hiring decisions based solely on qualifications, merit, and business needs at the time. Company Description WSI provides highly compensated opportunities for the right candidate. As a family friendly, family-owned business, we strive to create friendly working environments.
We highly value our Service Technicians and their contributions to the communities we serve. WSI Trash & Recycling Valet is a national award-winning Trash & Recycling Valet vendor for Apartment and Multifamily Communities. WSI introduced the concept of Trash and Recycling Valet service to Utah in 2010 and continues to experience significant growth due to our commitment to providing recycling valet in addition to trash valet. We offer an Employee Referral Bonus Program. Job Posted by Applicant Pro
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
