with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
About the Role: The primary role of the Customer Service Channel Manager is to identify and implement joint value creation initiatives that improve customer service function, reduce shared supply chain cost, optimize inventory levels, and speed up cash collection. This role also ensures that the business value of the joint value creation initiatives is captured and considered as part of commercial joint business
plans. The Customer Service Channel Manager helps drive customer loyalty and achievement of the company’s sales and revenue objectives by understanding customer priorities and delivering exceptional customer service.
This role reports up to the Customer Service Director and will manage Delivery for a channel of the business spanning multiple Customer accounts. works collaboratively with other cross functional teams within and outside the Supply Chain with a goal to deliver the best customer experience to customers in the channel. Main Responsibilities: • Primary point of escalation for process and prioritization issues within the channel • Provide leadership within Customer Service and
the entire Supply Chain to drive cross-functional process improvements • Manager the daily processes and overall performance of Customer Service Analyst team • Elevate the skills of the team and the Customer Service department to provide optimal service to internal and external customers • Collaborate with cross functional teams by way of communication, information sharing and tools with Sales to make sure Customer Service and Sales share all appropriate information to satisfy day- to-day ordering, support promotional activities and service seasonal orders at a level that exceeds our customer’s expectations The role is responsible for optimizing the Service Level and logistics performance (Case Fill, On Time to appointment and On Time to Original Requested Delivery Date) for end-to-end Order-to-Cash cycle for the accounts managed within the channel.
Daily activities of the role include ensuring timely processing of orders while maximizing service and providing timely, accurate and appropriate communication to the customers, brokers, and sales team members. The Channel Manager is people responsible for continuously driving improvements in service, delivery performance, logistics efficiency, communication, and overall cost to serve our customers, within the channel.
Team Management ● Monitor, manage and valuate performance of the Customer Service channel team ● Organizing the activities across the channel and team with clear priorities ● Provide directions and assure backup of people to ensure Order processing priorities are met ● Ensure a balance of work among the team consisting of Supply Chain Analysts and Channel Lead reporting to the role Order Processing ● Control and process sales orders placed in SAP system ● Manage quantitative limits of goods by customer (Allocation) to assure proper Order Fill Rate/Service Level across Channel ● Assure proper priorities for orders/customers in case of stock shortages defined by planning teams ● Assist customers and streamline order processing, improve customer logistics, provide visibility, and strive to provide excellent customer service across channel Partnership with Transportation team and External Logistics Services Providers ● Analyze and propose improvements with objective to optimize overall Cost-to-serve for key accounts ● Partner with Logistics Services Providers to control On-Time realization of deliveries to clients and proper handling of returns ● Provide all needed information related to customization of customer’s delivery requirements ● Respect time windows of placing orders ● Drop deliveries on time based on the CRAD defined in the sales order ● Provide continuous/proactive feed-back to Sales/Customers/Brokers regarding sales order execution Who we are looking for: This role requires a bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.
An MBA, Master’s degree, or equivalent experience in a related field is preferred. This role requires at least 5-7 years of Supply Chain experience and extensive work in customer-facing roles: ● Thorough understanding of Customer Service function ● Strong Leadership skills and presence to inspire the team and collaborators across the Supply Chain • Skilled in Relationship management within Reporting team, Customer Service, Supply Chain, Sales and most importantly – “Customers”, to drive a Continuous Improvement mindset across the supply chain and the entire organization • Ability to support day-to-day operations while focusing on the big picture of Service Delivery and continuously drive improvement and results • 4-7 years of Experience in Customer Service, Customer Logistics in the Fast-Moving Consumer Goods (FMCG) Industry, preferable Food & Beverage • Minimum of 3-5 years of managing a team of people How to be successful in the role and at Ferrero: Consumers, quality and care are at the heart of everything we do.
So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. Diversity Statement Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities.
We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding. Ferrero N. A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, interaction, national origin, age, disability or genetics.
earn as much as 60k + based on your performance? We offer a competitive base + aggressive commission plan. We also offer our employees generous benefits and perks , including health insurance, a 401(k) with company match, multiple bonus programs, paid holidays, paid vacation, paid sick days, and company parties.
Don't miss out on this exciting opportunity, apply today! nn A DAY IN THE LIFE OF A CALL CENTER AGENT - INSIDE SALES REP n As a Call Center Agent - Inside Sales Rep, you are responsible for servicing customer HVAC needs over the phone and scheduling work appointments. You provide top-notch customer service while answering client inquiries, processing sales orders, and generating
leads for our outside sales team. This is a phone-heavy position as you respond to inbound calls and make outbound calls. n Outgoing and friendly, you build a rapport with clients while maintaining a sense of urgency to help solidify the close.
As you speak with customers, you promote our HVAC services and resolve any objections to set firm appointments. You take great pride in using your excellent customer follow-up and lead management skills to help increase our sales and bring more profits to our company! nn QUALIFICATIONS n This position would be a good fit for a highly organized person with exceptional communication and interpersonal skills. What matters most is that you meet the
following requirements: n n Experience in a sales or customer service role n Proficiency with phone and email communication n Drive to succeed and ability to take initiative with customers n n While not required, experience working in a call center or performing phone sales is highly desired.
You will work a rotating schedule. Multiple shifts are available from Monday-Friday or Tuesday – Saturday, hours will rotate, between 7 am-6 pm, varying shifts. (Ex. 7 am-4 pm or 9 am-6pm) nn ABOUT PROFESSOR GATSBY'S HEATING & COOLING n We deliver first-rate HVAC services and products at affordable prices in Southern NJ and the surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees.
Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to meet their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise. n Our highly trained team loves what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer.
Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs. nn ARE YOU READY TO JOIN OUR HVAC TEAM? n If you think this customer service job is a fit for what you are looking for, then applying is a snap. Just follow the instructions on this page. This entire application process should take you less than 3 minutes to complete.
Good luck, and we hope to see you as our new Call Center Agent - Inside Sales Rep! n Location: 08091 n
institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives. Are you looking for an inspiring career? You just found it. As a Field Service Technicianfor Getinge, in our Trenton, New Jersey area service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer's instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment.
The candidate we seek will be responsible for: You will rely on your technical expertise as an experienced field service professional
to perform scheduled maintenance on a wide-array of high technical medical devices and machines. While performing your assigned job duties you will maintain compliance with industry regulations and requirements, regulatory body policies and protocols and internal operating procedures and work instructions.
Military avionics or electro-mechanical experience will be highly considered. Your people skills and customer-oriented focus will be crucial in this role because you will be instructing customer personnel in the operation and proper use of the equipment. Additionally, your ability to juggle priorities and be flexible with your time will be critical as you respond to emergency repair
requests. Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone.
Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise. Excellent Opportunity to join an industry leader! Excellent Compensation and Benefits Package! Position Eligible for Remote Work: Field Salary Range: $32-$40 per hour Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired medtech company. INDALPDN-MSTR267216976
institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives. Are you looking for an inspiring career? You just found it. As a Field Service Technicianfor Getinge, in our Union, NJ area service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer's instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment.
The candidate we seek will be responsible for: You will rely on your technical expertise as an experienced field service professional to perform
scheduled maintenance on a wide-array of high technical medical devices and machines. While performing your assigned job duties you will maintain compliance with industry regulations and requirements, regulatory body policies and protocols and internal operating procedures and work instructions.
Military avionics or electro-mechanical experience will be highly considered. Your people skills and customer-oriented focus will be crucial in this role because you will be instructing customer personnel in the operation and proper use of the equipment. Additionally, your ability to juggle priorities and be flexible with your time will be critical as you respond to emergency repair requests.
Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone.
Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise. Excellent Opportunity to join an industry leader! Excellent Compensation and Benefits Package! Position Eligible for Remote Work: Field Salary Range: $35-$41 per hour Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired medtech company. INDALPDN-MSTR267217689
science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives. Are you looking for an inspiring career? You just found it.
As a Field Service Technician for Getinge, in our Northern New Jersey area service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer's instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment. The candidate we seek will be responsible for: You will rely on your technical expertise as an experienced field service professional
to perform scheduled maintenance on a wide-array of high technical medical devices and machines. While performing your assigned job duties you will maintain compliance with industry regulations and requirements, regulatory body policies and protocols and internal operating procedures and work instructions.
Military avionics or electro-mechanical experience will be highly considered. Your people skills and customer-oriented focus will be crucial in this role because you will be instructing customer personnel in the operation and proper use of the equipment. Additionally, your ability to juggle priorities and be flexible with your time will be critical as you respond to emergency repair
requests. Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone.
Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise. Excellent Opportunity to join an industry leader! Excellent Compensation and Benefits Package! Position Eligible for Remote Work: Field Salary Range: $32-$40 per hour Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world's most desired medtech company. INDALPDN-MSTR267218347
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
products online and have a full time career with an up and coming organization. Must Have: -Strong desire to succeed -Learn as you go and learn quickly in a fast paced environment -Work well with others -Basic Internet and some Computer skills -The ability to follow detailed instructions We are looking for serious workers only.
Please be ready for a phone interview. Call 347-512-xyz X or our 24hr line 347-626-xyz X Compensation: $22.50-$48+/HR
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
Customer service jobs involve roles where professionals engage with customers to provide assistance, resolve issues, and ensure a satisfying experience with the company's products or services. These jobs require excellent communication, empathy, and problem-solving skills. They often include handling inquiries, offering support, managing complaints, and providing information. Customer service can be conducted through various channels such as in-person, over the phone, via email, or through live chat. The role is crucial for maintaining customer satisfaction and loyalty, and can significantly impact a company's reputation and success.
Customer service jobs involve roles where individuals assist customers by providing information, answering questions, and resolving problems related to products or services. A key feature of these jobs is the focus on enhancing customer satisfaction and fostering positive relationships. Occupants of these positions often need strong communication skills, patience, and problem-solving abilities. They can be found in various sectors like retail, finance, hospitality, and tech. Customer service jobs may include in-person roles, such as a store clerk, or remote positions, like a call center agent. Flexibility and adaptability are also important, as customer service representatives must handle diverse inquiries and sometimes deal with challenging situations.
Customer service jobs are positions focused on assisting customers by addressing their inquiries, resolving their issues, and providing information about products or services. These roles are pivotal in shaping customer experiences and can range from call center agents to in-person support representatives. Key characteristics include strong communication skills, patience, problem-solving abilities, and a commitment to delivering high-quality service. Success in this field often requires an empathetic approach and adapts to a variety of customer needs and personalities to ensure satisfaction and loyalty.
provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision. POSITION SUMMARY Works within the fast paced environment of the Central Nursing Team to complete non-clinical projects
and functions. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems within the nursing department.
Works with Nurse Manager and field staff to schedule patient visits for home infusion. Works with shop, reimbursement, and nursing departments as coordinator for nursing referrals. Works with prescribers to fax, track, and obtain nursing orders. Delivers straightforward administrative and/or other basic business services in Customer Service. Works with various staff, departments and prescribers via fax, email, IM, and phone. Responds timely to inquiries
from patients, field staff, and other departments for information and assistance.
Position requires excellent interpersonal skills, critical thinking, multi-tasking, retention, and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Enhance organization reputation by accepting ownership for responding to new and different requests. Escalate issues as necessary. ESSENTIAL FUNCTIONS Use of shop and scheduling programs for documentation and nurse scheduling of home infusion visits.
Proactively communicate to field staff, nursemanagement, and patients. Investigate/research issues and provide resolution. Take initiative for problem solving with ability to multitask effectively and use critical thinking. Correct and timely entry of data in appropriate systems. A pro-active work ethic with ability to be managed/trained virtually Proficiency and use of Excel and Outlook QUALIFICATIONS High School education or GED. 3+ years of relevant Customer Service experience. Microsoft Office Suite. Extremely detailed oriented. Excellent written and oral communication skills.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates shop, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.
Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, interaction, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, interactionual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: xyz X@ for support. Do not email xyz X@ for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
a desire to help others. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. We Offer: - Full benefits (Health, Dental, Vision, 401k)- Employee & Family Discount- 5 day work week- Paid time off- Base salary- Monthly bonuses & incentives Requirements: - Excellent communication and interpersonal skills- Ability to remain calm and professional in difficult situations- Strong problem-solving and decision-making skills- Greet customers and understand their needs and preferences- Demonstrate vehicles to customers and explain features and benefits- Keep up-to-date with product knowledge and industry trends-
Maintain a clean and organized showroom and lot- Work with the finance team to secure financing options for customers If you are a passionate and driven individual with a desire to succeed in the automotive industry, please apply for this exciting opportunity.
We offer competitive compensation, benefits, and a supportive work environment.
have great communication skills -Comfortable on the phone -Comfortable dealing with our clients incoming call volume. -Have Some basic computer skills Compensation: $20.50-$35+/HR Call today to schedule your interview. Call 347-512-xyz X (Monday-Sunday- 11am -9:30pm EST) or 347-626-xyz X(24hr line if HR main line is extremely busy. )
